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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Pennsylvania
1 review
11 helpful votes
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Confused
May 24, 2017

Everyone on here has me nervous about my order I just placed, idk if I should be expecting a $#*!ty scam or a cute romper

Date of experience: May 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Kaitie,
Thank you for taking your time to write your review.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

We have sent you a ticket regarding your order status via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Indiana
1 review
0 helpful votes
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I was very impressed with the quality of this skirt and it was exactly how it was pictured and true to size.

Date of experience: May 21, 2017
Texas
1 review
5 helpful votes
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Scam!
May 23, 2017

I'm not sure who they paid to get the good review. This is a total scam site. I bought something because of "Like to Know". The clothing came sooo late and the qaulity was laughable. It looked nothing as advertised. I begged for a retren label to no avail, STAY WAY SCAM SIGHT!

ZAFUL attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jeanne,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from sitejabber".

Best Regards
Zaful Customer Service

Arkansas
1 review
0 helpful votes
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I got a size M and it fit perfectly. I usually size up, so if you are normally a S, go for the M. I am a C cup so if you are i'd deff recommend a M!

Date of experience: May 21, 2017
Illinois
1 review
0 helpful votes
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Super amazing!
May 21, 2017

Loved the site so much, it was absolutely amazing. Really easy to use and customer support was very helpful. 5/5 stars!

Date of experience: May 21, 2017
Canada
1 review
0 helpful votes
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It was my second time ordering on zaful and I had loved my experience the delivery was faster than I expected and the outfit fit me perfectly. I wanted to order another outfit but it was sadly sold out. So I sent them a message to inform them that I wanted an item that was no longer in stock and wished they would restock and at my surprise, they ACTUALLY DID. I never had an exerience like this in my life where a company literally restocked after their customer asked. I even told my family and they were surprised. Zaful really put their customers first before anything!

Date of experience: May 21, 2017
Canada
1 review
0 helpful votes
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I loved every piece I ordered. Get compliments on the pants every single time I wear them. And when I had a small issue with one of the items, they refunded the money immediately and were so quick in their responses.

Date of experience: May 21, 2017
Canada
1 review
1 helpful vote
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Give it a shot!
May 20, 2017

This was my first time ordering from Zaful and I was pleasantly surprised! I ordered 5 items and they came in 3 separate packages. Everything arrived (to Canada) in 2 weeks which is super fast. All the swimsuits were nice quality and I would definitely recommend giving it a shot! Just make sure you check the reviews to see if you should order a size up and make sure to order items that are in stock if you don't want to wait too long

Date of experience: May 19, 2017
Canada
1 review
0 helpful votes
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Inconsistent sizes
May 24, 2017

So I ordered 3 bathing suits. Two bikini thongs and a one piece. I must say, I was worried about the shipping but it arrived about 3 weeks after my purchase which I was pleased with. Unfortunately, the one piece doesn't fit my body at all. I ordered a medium based on suggestions to go up a size. I'm 5'3 and weigh 104 and very petite, should have went with the small, my fault. The bikini tops are both great, with adjustable straps and thick material. But the bottoms are a nightmare. Since I have an abnormally large butt for my size, I found that the first thong barely covered the top of my butt crack. And the material bunches like crazy in the front. Not flattering. The second thong is too big and bags at the top of the butt and at the front. Anyways, I'm somewhat happy since I can use the tops and one bottom if at home but would I ever order from this site again? Hell no.

Date of experience: May 19, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Ashley,
We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Mexico
1 review
1 helpful vote
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Perfect store
May 20, 2017

Los pasados días he realizado una compra en la tienda en línea "Zaful" la cual era nueva para mi, quedé encantada con la cantidad de trajes de baño que había y realize mi pedido, fue más placentero aún la buena calidad de los productos y el excelente trato que me brindaron en la página, Thank you zaful

Date of experience: May 19, 2017
North Carolina
1 review
0 helpful votes
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I ordered from Zaful for the first time I ordered a set of 15 makeup brushes for 11.99 and I wasn't expecting a lot but these brushes did not disappoint they are more than wonderful and I am definitely a loyal customer

Date of experience: May 19, 2017
Indiana
1 review
0 helpful votes
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The bikini I got was very cute but wasn't great quality. I still got a ton of compliments on it. Great for the price. Took about a month to get there.

Date of experience: May 19, 2017
Canada
1 review
0 helpful votes
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All of the clothes that I have received are good quality especially for the price! I was happy with what I got. However, I'm having a hard time finding the correct size. I ordered 2 bathing suits and a skirt all in size medium. The skirt was way too big, one bikini was way too small, and one bikini fit fine. Hopefully on my next order I can order the perfect sizes.

Date of experience: May 19, 2017
Guam
1 review
0 helpful votes
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Great material but shipping took a while. All in all i loved my package and all the items i recieved.

Date of experience: May 19, 2017
Sweden
1 review
1 helpful vote
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Zaful delivered to my house in sweden in 6 days! Everything looked like the pictures, although sizes run small. One dress had a stain, so Zaful gave me the option to have a new one sent or a refund - they didn't make me send back the old one. So convenient! Cheap stuff, highly recommend

Date of experience: May 19, 2017
Australia
1 review
4 helpful votes
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Very dissapointed
May 21, 2017

I placed an order April 11th for 4 items, which were meant to arrive between April 27th and May 5th. 3 of the items did, except for 1. It is May 19th and I have yet to receive my final item. Zaful told me that it arrived in Sydney from China April 20th. It does not take one month for a package to travel between Sydney and Melbourne... the package has clearly gone missing. I have communicated with Zaful and they have been very evasive and unhelpful in their responses. They keep telling me to wait until after June 11th to take action, but by that point the item is useless to me as I purchased it specifically for a trip which I will be returning from June 1st. Extremely disappointed with how this has been handled and I will not be shopping with Zaful again.

Date of experience: May 18, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Mary,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Washington
1 review
0 helpful votes
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Perfect!
May 19, 2017

I bought a swimsuit and it was exactly like the picture. I love it!
In addition They have customer service too.

Date of experience: May 18, 2017
Canada
2 reviews
0 helpful votes
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As a first time buyer at Zaful, I was very hesitant to order just like I am with every online websites but I thought I would give it a try due to its affordable pricing. I was hesitant most likely because of the sizing. However, Zaful completely changed my views towards them. My "in stock" purchases came within a week (shipping was fast), quality is good for the price you pay and they have an excellent customer service! Definitely recommend this site once you have an idea of what size you are in their products. Thanks Zaful, I will definitely make another purchase with you sooner than later!

Date of experience: May 18, 2017
New York
1 review
0 helpful votes
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Terrible customer service been trying to get in contact about a refund for weeks no one's available, only via email, the take a day to respond w/ no helpful revolution. Overall terrible I do not recommend

Date of experience: May 18, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Tia,
Thank you for notifying us of your complaint.

Please kindly note it is the customer's responsibility to check the orderdetails before placing the order.
Our colleague has replied to your ticket and offered you a solution. However we have not received your reply.

Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Serbia
2 reviews
4 helpful votes
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Amazing store!
May 18, 2017

The quality of these products is amazing! Shipping is very fast and items are very well protected. Staff is nice and pleasant.

Date of experience: May 18, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071