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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Jamaica
1 review
0 helpful votes
Follow Rashida G.
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I ordered two accessories from Zaful and I loved them, especially the watch, the color was true to the photo on the site. I had no issues navigating the site, and checkout was simple.

Date of experience: May 17, 2017
Illinois
1 review
0 helpful votes
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Amazing Products
May 17, 2017

I ordered some jewelry and the products were great. The products were exactly like they were shown in the pictures. Overall the quality was great, the price was excellent and the shipping time was good. I will definitely be purchasing from zaful again in the future.

Date of experience: May 17, 2017
Canada
1 review
2 helpful votes
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Terrible!
May 19, 2017

I ordered on Feb 12th. It is now May 17th. I haven't received anything. How is that reasonable?
I'll probably never use this site again.

Date of experience: May 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ron,
We would like to offer our sincerest apologies for the issue.

We have tracked the packages on http://pos.com.my/postal-services/quick-access/?track-trace for you.
We regret that the tracking information has not been updated. We have submitted this problem to check with forwarder.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
Follow Jolina L.
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I bought 3 swimsuits and the quality is good enough for the price that I paid for. I just had an issue with the sizing of one of the swimsuit and the customer service team's response was very quick! They were able to resolve the issue right away and sent a replacement within the week or so. I am really impressed with their customer service!

Date of experience: May 17, 2017
Canada
1 review
0 helpful votes
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Good customer service and nice quality suits for the price. My order arrived quickly and I'm pretty happy with what I've received. They look like the items pictured and fit relatively close to what I expected from the size guide. Would order again.

Date of experience: May 17, 2017
Lithuania
1 review
0 helpful votes
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What I think
May 17, 2017

I really like zaful, because has very good assortment (clothes and so on.) I am glad because i find this shop, i really recommend it! :)

Date of experience: May 17, 2017
Nevada
1 review
0 helpful votes
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Swim Suit Order
May 17, 2017

Zafuls bathing are true to size and my first order fit perfectly. I'm happy that it did fit, considering it be shipping from a foreign country.

Date of experience: May 16, 2017
California
1 review
0 helpful votes
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Love the prices and love the clothes! Everything is up to date. Make sure to check everything out for yourself. Trendy, cute, cheap, fashionable.

Date of experience: May 16, 2017
Illinois
1 review
0 helpful votes
Follow Paige W.
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I purchased two swimsuits from Zaful. The first arrived two weeks after the shipping date when I was expecting possibly a month! That was a pleasant surprise. This one was true to the sizing guide when I used my measurements and is great quality and very stylish. The second swimsuit took three weeks because it shipped later than the first. Still, I was expecting a longer waiting time. This suit was also great quality and suuuuuper cute, but the sizing was not accurate! The bottoms were way too small when their sizing guide measurements were just slightly larger than my measurements. However, I contacted them right away and they responded within a day to say they would resend the correct size for free! Overall it has been a great experience so far.

Date of experience: May 16, 2017
Mexico
1 review
1 helpful vote
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Totally buying again
May 16, 2017

Some things fit a bit loose but overall the clothes are good! The time it took was about two weeks which for me seemed great. I've ordered in other websites and it takes over a month so it was great. The quality of the clothes are pretty good too.

Date of experience: May 16, 2017
Colorado
1 review
0 helpful votes
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Zaful
May 16, 2017

I ordered some clothes from zaful and the clothes showed up within a month. I had a problem with a few of the clothes but the Zaful staff refunded me and fixed my problem right away and even offered me a discount! I love shopping here.

Date of experience: May 16, 2017
District of Columbia
4 reviews
10 helpful votes
Follow Martine Z.
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Order 3 pair of pants from Zaful. They were shipped within 3 business days. The company is located on China so delivery will take longer. My item were delivered withing two weeks which is not so bad comparing other sites similar to Zaful.

Date of experience: May 16, 2017
New Jersey
1 review
18 helpful votes
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This company uses images that they find on the internet to advertise their clothing. You will NOT get the item that you have ordered. Instead, you will get a cheap, ill-fitting, knockoff of the picture that looks NOTHING like the real thing. I have tried to write a review of the items I purchased, yet Zaful has blocked me from doing so! I have read a lot of reviews about how this company doesn't give refunds, yet I was lucky and was able to get my money back for these products. I ordered two bathing suits and a dress that all came in horrible shape. I cannot post pictures of myself wearing bathing suits because the tops are so poorly made that they don't even begin to cover my boobs. I have instead attached pictures demonstrating the quality of the items I received. The items are coming apart at the seams and are not sized properly AT all. The one bathing suit top I received doesn't event remotely cover anything that it's supposed to. The clasps that hold the bathing suits together are also very flimsy and loose. The lining on te one bathing suit I ordered is of such poor quality that it is fully visible when the suit is on. PLEASE AVOID THIS SITE!

+6
Date of experience: May 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Angela,

We are sorry that we could not meet your expectations.
For your order, we have taken concern about it and we have offered solutions to you via ticket.
Would you please kindly check it in your account there?
We look forward to hearing from you soon.

Best regards,
Zaful Customer Service

Israel
1 review
0 helpful votes
Follow pazit y.
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I ordered 3 swimsuit from this site. The order arrived after almost a month (israel).
The swimsuit look axacly like in the picture in graet quallity and the size was exacly fit.
I would definitely order more from this site!

Date of experience: May 16, 2017
Greece
1 review
0 helpful votes
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Great experience
May 16, 2017

I loved the swimsuits i ordered and when they came they were as advertised.Be careful to read the reviews in each item to ordere your correct size. Great customer care team, they respond within a day or less. Would defenately order again!

Date of experience: May 16, 2017
Ireland
1 review
2 helpful votes
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I ordered three dresses on Zaful three weeks ago. I received one of the items today with no sign of the other two items! The dress looks nothing like the picture and the material is practically see through, the belt that is the same material as the dress has a hole in it. I have no idea if the other two dresses will arrive and if the quality of the dress i got today is anything to go by, i dont want them. Will never by from this site again.

Date of experience: May 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gemma,
We regret for this issue occurred.

Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

We are sorry to hear you are not satisfied with the dress you received.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Texas
1 review
0 helpful votes
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My past order with zaful was successful! All the swimsuits arrived within 3 weeks and each one met my standards/ matched the online photo. I can't wait to wear these all summer!

Date of experience: May 16, 2017
Kentucky
1 review
0 helpful votes
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SCAM
May 18, 2017

Placed an order over 3 weeks ago. No confirmation email, no tracking number, no email sent saying that it has been shipped and still no package. Thank god I only spent $30 because they took it right out of my account immediately after clicking purchase and won't allow me to contact them through the phone listed on their site. Fake number. DO NOT ORDER FROM ZAFUL! Tried "logging in" and conveniently my username and password I created for this site is "incorrect".

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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Worth trying
May 16, 2017

I ordered many swimsuits and some accessories from this website and I love them! For the price, they are super cute and the quality is good. They have many models to choose from so they definitely have something for everyone. The shipping did not take too long and everything was intact. I will purchase again.

Date of experience: May 16, 2017
GB
1 review
1 helpful vote
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Placed an order 7 weeks ago, they were unable to ship both items but still charged me for both. I'm still waiting and have been told to wait a further 4 weeks.
Total scam site: clearly no intention of issuing a refund for the item that was unavailable. Customer service responses are slow and constantly ask for further information that they have already.

Date of experience: May 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear KAYLEIGH,
We apologize for the inconvenience we may have caused to you.

Since there are too many orders on our websites, the stock quantity changes very fast.
Due to the stock issue, we despatch the item that we currently have stock on to ensure a timely delivery.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We need to confirm the issue before offering your solution. Therefore, we need to ask some information.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071