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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I used Zaful for the first time and I'm really happy with all the items. The sizes were correct and it was faster than I thought.
Overall, it was a perfect experience and for sure I will buy more stuff.
Super affordable very cute clothing. Takes a bit to get your order, but totally worth it. Much more affordable than any other online store, the clothing and swimsuits are very cute and worth the buy!
Very Nice clothes but the size aren't the same as France unfortunately so i have to order a size up almost everytime and it's still too tight sometimes...
Good material, nice patterns. I`ve received my order in 10 days and I live in Romania. Overall wonderful site and I will buy many things, for sure.
I had issues with the shipping and Zaful took care of it! If you order something order at least a month in advance since it is traveling from overseas!
When everything came in after 11 days (with express shipping) everything was as described and the quality was great.
Will shop here again!
I first heard about Zaful through one of my friends, and was skeptical to use it because of the LOW prices, but the clothes are great quality. Better than expected for such cheap prices (and free shipping over $30!). Honestly best place to shop on a budget :) I've recommended it to all my friends!
I've always wanted to try and buy stuff from zaful for th elongest time. So i purched 4 items. At first i thought im not gonna recieved them since its taking forever. So i contacted their customer service and they were very helpful and made me feel calm. But thank god my package came in 2 weeks and a half after my purchased. I was so impressed with the items i got because they were really good quality and they were really cute. I highly recommend zaful because their items are really cute and cheap.
I just receive my swimwear for the summer and i have many things to say:
1) the swimwear is exactly like the picture
2) quality is amazing
3) i am living in Martinique (carribean island) and i receive my order in less than 10 days!
4) Everybody is asking me where i get it.
I recommend ZAFUL 1000%
Bad quality, long delivery times, $#*! service. I did not even receive half my order, and nothing will be done about it. Never again these online crappy unknown websites...
Dear Fran,
Thank you for raising this issue.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
We have checked the package for you. The delivery of the item was unsuccessful.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you for your understanding.
Best regards
Zaful Customer Service
My experience with Zaful was pretty good. The shipping was faster than I expected. I bought 4 items, and they all arrived in good condition and looked just like the pictures. The main thing to remember about Zaful is they do sell cheap stuff so you get what you pay for, like sometimes the fabric doesn't feel as nice as one you might find in a local store. Still there are some really good finds on this site.
One item, which was a pair of cute gold velvet shorts, were a tad smaller than expected. They still look adorable, so I'm not even mad. Be sure to double check those sizing charts and get accurate measurements of yourself. Yeah overall I love all 3 items and didn't have to return anything, so that's really cool!
If you live in BC, Canada, shipping is no more than 2 weeks! Everything came and in perfect quality! I was so impressed! Some stuff did run small so read reviews on individual items to check whether you should size up!
Prices were unbeatable!
Just about to place my next order
Never purchase from this website
My order still has not been received which was ordered back in April.
I have received replies saying the order is on its way and I not received a tracking update.
I do a lot of internet shopping and have never encountered anything like this.
Dear natasha,
We would like to offer my sincerest apologies to you for the issue.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
I am waiting for my clothes for a month. I wrote to the zaful team but they didn't answered me. I' d like to refude or just to know where are my clothes!
Dear Silvia,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best regards
Zaful Customer Service
It is the first time that i trusted an online shop out of Greece.
I ordered two swimsuits, one bikini and an onepiece.
I ordered them in size Medium which is my usual size.
Didnt have any problem with the tracking, every moment I knew where my order was so that is very helpfull ( also if its the first time shopping at this shop)
I can say that I absolutely LOVED THEM BOTH. Totally true to size, very good quality, i've also tried them at the sea and didnt have any problem at all!
The only thing that i considered about is that they arrived seperatly, so, i mailed the support center and cleared that out for me and also being very very kind! So I know now that i can trust them if I have any questions!
I could definitely suggest this store for you! Very good prices, service, variety of stuff! Go for it!
This was my first order on the site.
The package arrived exactly two weeks after the order, with all the good quality items.
The items are similar to the pictures and the description on the site.
In addition, Zaful sent a message and made sure I was satisfied
I'm so impressed with Zaful's work and service. My order was delivered very soon and I'm happy to say that the products were exactly like the picture in Zafu'l site. I understood that the company has worked very hard for this result
I placed my order 16 days ago, and when I track the shipping method it says that the packages are still in China? Who knows when (or if) the suits will ever get here. Would not recommend.
Dear kendra,
Thank you for taking your time to write your review.
The shipping time depends on the shipping method you choose when you place the order.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to hearing from you.
Best regards
Zaful Customer Service
Bought a bikini off of Zaful that I love. It's great quality, true to size, and super stylish. I do find that the shipping time for Zaful is extremely delayed, so much that they had to reimburse me with points (to use for a future purchase (another bikini that I love), as compensation for that delay. I would use Zaful again however because I do like their products!
I would recommend Zaful to all my friends: I love the style they got, it's really cheap and the quality is (against all what I was expecting) quite good! I also like the concept they have: when you buy something you get points, and then use it as coupons!
I always go a size up cause sometimes it runs a bit small.
I live in Belguim and it takes something like 20 days to arrive but it absolutely worth it!
Plus I have to add that if you get any problem they have a great customer service and always reply in the day.
I got to zaful throw advertising on Facebook when I was looking to order some swim suites. I orderd swim suits before form ebay and Ali express and I wasn't happy with the order so I was a bit sectional. I saw a lot of good reviews on the site itself with picture of the suits which looked really good and I also saw a lot of reviews on YouTube.
After doing my research I decided to order 5 bikinis, it was about 60 usd, with is less then 15 usd for each swim suit.
3 of the suits were shipped 2 days later and the other 2 where shipped about week and a half after I ordered. Both of the packages got to Israel about 3 weeks after they shipped it with is very good for a shipment from China.
When I got the bikinis I was amazed! The quality is very good, I would have paid at least twice the price in Isreal. They looked just like the picture, and were true to size except one which fitted but was a bit small. I usually buy M in bikinis and M was good. I suggest to look at the comments section in zaful in order to tell if the bikini runs small.
The only issue I can think of is that you can't order different size for top and bottom. For me it's not an issue but it could be for someone with bigger breast.
Overall I had a really good experience with zaful, i defenettly recommend to order from their site, I would order again.
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jackie，
We apologize for the inconvenience we may have caused to you.
The tracking information on the webpage will take a few days to be updated. Please rest assured that the package is on the way to you.
I have tracked the package for you. It has been delivered on June 2.
For more details, we have sent you an email with our solution, would you please check and reply it?
Thank you very much for your understanding.
Best Regards
Zaful Customer Service