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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I recently purchased two swimsuits from zaful. One came really quick, the other was out of stock but customer service was very helpful with resolving that. They are both amazing quality, and a very good material. I highly recommend anyone shopping at zaful to check the measurements and go by those, instead of going by your size, since they do slightly vary.
J'ai reçu ma commande Zaful en moins de 2 semaines, livraison rapide, prix très abordables et système de points très pratique pour récompenser la fidélité. Je suis ravie de ma commande, les articles étaient bien emballés et ils correspondaient à mes attentes, tailles parfaites, jolies couleurs... etc
Je recommande vraiment le site Zaful et je passerai à nouveau commande sur le site!
Dear Customer,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I placed my first order on Zaful and I was completely satisfied with the whole process starting with the app options and the fast delivery and the quality of the products compared to the prices. I am in love with each and evry product and can't wait to receive my next order. Way to go Zaful.
Dear Nermine,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Lovely prices and quality on the swimsuit I ordered! The sizes are a bit too small, so as I'm usually an M, I ordered an L just to be sure it would fit, and it did! I ordered a dress as well that didn't fit and looked a bit shabby, so I mailed them and got an answer within 24 hours, telling me that they will fix the problem by giving me back my money. Amazing costumer service! It only took about 3 weeks to get to me, as I don't live in the US. Very nice pricing and more than often sales.
All in all, I am very pleased with my purchase.
Dear Carina,
Thank your for your message.
We always try our best to please our customers and offer the best service possible.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
Thank you for your valued comment.
Zaful Customer Support
The amazing quality is super un expected. You'd think it would be a scam, seeing they have such gorgeous things for such good prices but no! Their costumer service is very helpful too, I didn't like an item and they gave me a full refund! Forever my favourite place to shop online. Their bathing suits are my favourite especially.
Dear Lexi,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I love the material, the style and the overall look of my clothes i purchased at ZAFUL. Most of all they are very fast in shipping, i did not expect for it to arrive that quick. I got compliments from my co workers and refer them to check the website and to download the ZAFUL app which is very easy and user friendly. For all the woman out there its worth your money. :) I just wanted to share my honest opinion and review.
Dear Marife,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Provides affordable bathing suits for a low price! Just be sure to order you're correct size. Mine took a little over a week to come.
Dear Devin,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
After reading countless reviews AFTER purchasing my bathing suits, I am now very skeptical. I have a trip in Croatia coming up in exactly a month and I had figured that zaful would be a very trustworthy website. I am hoping that someone else could give their experience and insights because right now I am giving benefit of the doubt, but if its the case where I would have to wait for months or two months to get my item then I would like to refund my purchases. Please help a girl out!
Dear Ana,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Their swimwears are correct. It should be more classy and the experience should be more atttractive regarding their app.
Will try again
Dear Idina,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Great product quality in comparison to the price I payed. The few items that we're right, Zaful was very helpful, fast and generous in helping me find a solution I would be happy with
Dear Taylee,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
I love it! It was my first time trying to buy some clothes online and i am happy to have done it, because i had the possibility to find this incredible site.
I bought tons of things over there and even when there was a refund they helped me instantly.
The best thing by far is the customers' service. No jokes, there is always someone ready to help you.
If anybody is new into this like i was, i advice you this site.
Dear Rita,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
Zaful.com has by far the worst customer service. It took over a month to get 2 dresses sent to me... even when I paid fast shipping additional expenses. Then both dresses were not at all like the photos and were either way too short or terrible quality. When I simply inquired them about returning it, I got e-mails saying they attached the shipping label (Which they didn't every time) so I continued to contact. They don't answer any of my calls and now continue to say it'll take 2-3 business days before sending me the return label! Its been way past the 30 day return policy because they continued to stall. WORST CUSTOMER SERVICE. I DO NOT RECOMMEND BUYING. WASTE OF MONEY! I have now reported the site since they charged me for both awful looking products. This is still going on now- since I ordered 2 months ago.
Dear Jordan,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best regards,
Zaful Customer Support
I never heard about zaful before and I had no references, but when I started to see the app and the reviews I found amazing that several reviews had photo and that was really helpful.
I bought several bikinis because I sell clothes and my clients are really happy with the product and quality.
I highly recomend Zaful.
Dear Cristina,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Everything is too smal. You have to order a bigger size then you have. I don't understand anything of shipping it bag. The site is not clear.
Update:
They said they would pay me back, what is nice... but i never received it. So they never paid me back... i would not recommend this shop.
Dear Rowie,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Zaful Customer Support
My experience was excellent. The shipping and delivery date was just as expected and said to be. The swimsuit is pretty much perfect, it just runs small. The material is my favorite part though. Not fake feeling or rough. Also the customer service is great too! I get a reply within 24 hours and get all my questions answered. The only thing that was a little confusing was the tracking site. Couldn't really follow what it said and never really showed a delivery date but overall it came in the time it's supposed to.
I didn't expect it to be so good. It was my first zaful order, a red bikini, and I am pleased. I have been looking for a decent red 'baywatch' kind of swimwear and this is the best so far, the material, the style aaaand the price as well. I was afraid that it was going to be loose as I usually wear size 'xs' and only 's' was avaible, but it turned out just all right. I have already ordered my second bikini and I am about to try out their dresses too. :)
Dear Borbala,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I've ordered a off shoulder cropped blouse and a summer romper. I got everything after 10 days and couldn't stay away from them!
Ordered another romper and a pair of sunglasses.
For this order i got the romper after 10 days, DON'T PANIC if your order doesn't come together, sometime they split your product in two different shippings!
Great quality, Awesome price, and perfect fit!
Love Zaful, the service and all the beautiful clothes!.
Marisa
Dear Marisa,
We appreciate that you took to the time to write a review.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Thank you for your valued comment.
Zaful Customer Support
The quality is not the best but for the price is fine. (I ordered Swimwear)
I recommend choosing size up and read the reviews of the people!
Cons:
-It takes more than two weeks to arrive in spain
-Was sent in two parts and I only got one at the moment
Dear Janire,
Thank you for taking your time to write your review.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Thank you for your valued comment.
Zaful Customer Support
After first being a little skeptical to order from here seeing as the prices were so low, and that they probably came from China, but when my orders finally came in it was so worth it. All bikinis are around $15 for the set which is sooooo cheap considering I have $90 suits that look the same. And Ive had dozens and dozens of girls ask on my insta where I get all the cute bikinis. However, if you want them fast you need to pay for express shipping because it takes a while to come in otherwise (three weeks).
Dear Alexandra
We appreciate that you took to the time to write a review.
Our customers can choose the matched shipping means to ship the order.
Thank you for your time.
Zaful Customer Support
Ordered from Zaful twice since I found out about it. Both times it was an overall good experience. Their customer support is kind, quick in answering and in solving any issue. Shipping time is within the period they point out on their website, and the products are nice quality for the price. Their points system is also something that makes shopping and browsing the website more fun.
Dear Debora,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Jennifer,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support