business logo of ZAFUL

ZAFULReviews 5,973

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey star
grey star
grey star
grey star
grey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

Texas
4 reviews
3 helpful votes
Follow Kuda G.
Unfollow Kuda G.
Share Review
Report Review

I ordered 4 swimsuits from Zaful for my vacation that I just came from. They were all good quality, looked exactly like the picture and very true to size(sizing can be small so make sure to read reviews before you order and if the picture does not have a review make sure your size is accurate). They took less than two weeks to arrive as I chose standard shipping which they say takes 8-15 days to arrive. I live in Boston and judging that they came from China I think that was good time. In one instance I ordered a bikini that was too small and they sent me a free one and I got to keep the other one too. The customer service is very helpful and they communicate well looking at the time difference. I have been assisted to my greatest satisfaction by this company and will continue to buy their bathing suits as they ate pretty affordable and look great too!

Date of experience: June 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kuda,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Minnesota
1 review
0 helpful votes
Follow Makayla N.
Unfollow Makayla N.
Share Review
Report Review

Perfect fit!
June 26, 2017

I love this swim suit it's great. Shipping was a little slow but other wise no problems. Order a size up it runs small.

Date of experience: June 24, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Makayla,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

California
1 review
0 helpful votes
Follow bailey h.
Unfollow bailey h.
Share Review
Report Review

Very good
June 24, 2017

Quality was very good, good fit, true to size, true to the picture shown, would definitely purchase another swimsuit

Date of experience: June 24, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Bailey,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Greece
1 review
1 helpful vote
Follow Aggeliki A.
Unfollow Aggeliki A.
Share Review
Report Review

I love the clothes and fits me perfect! Everything is nice i will order again and again! Nice prices, fast delivery

Date of experience: June 24, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Aggeliki,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Texas
1 review
5 helpful votes
Follow Megan G.
Unfollow Megan G.
Share Review
Report Review

Scam city.
June 25, 2017

Just don't order from here, it's the worst. You order something that looks great in the pictures, and when it arrives its of terrible quality, the stitching is falling out, the fabric is completely different than what it looks like on the website. Oh and it all fits atrociously. It's just bad news, and that's if you ever actually receive what you paid for.

Date of experience: June 23, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Megan,

We are sorry that we could not meet your expectations.

We do provide very accurate product descriptions on all of our product pages.

Please kindly tell us your order number to our support center so that we can check it for you.

We look forward to hearing from you soon.

Zaful Customer Support

Canada
2 reviews
0 helpful votes
Follow Natasha S.
Unfollow Natasha S.
Share Review
Report Review

I recently discovered Zaful and I am impressed with the selection of clothing, as well as with the service. I find going shopping is a hastle and Zaful has provided a great alternative to that. They have a great selection of styles and the quality of their clothing is usually pretty good, especially for the price. I've purchased several dresses off their website. Most of them were exactly as described. The material was of good quality and they fit well. I've gotten a lot of compliments on the dresses that I have purchased. Out of the 10 dresses that I've purchased, two of them didn't fit as described. I contacted Zaful's customer service and they were of great help. They responded immediately and I was able to get a refund. The only suggestion I have is to improve the shipping time. It can take quite long before you get your orders. However, I will definitely continue to shop on Zaful!

Date of experience: June 23, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Natasha,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow McKenna K.
Unfollow McKenna K.
Share Review
Report Review

LOVE LOVE LOVE!
June 24, 2017

In my most recent order I ordered 3 bikinis from Zaful. They arrived in about a week, which I was so pleased with. I have ordered things from Zaful on many occasions, and they always come in a timely manner if you order items that say in stock. I have also been extremely please with the quality of the items. I get all my bikinis here, and receive so many compliments and questions on where I bought them. Would highly recommend buying from Zaful!

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear McKenna,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Kathleen M.
Canada
1 review
1 helpful vote
Follow Kathleen M.
Unfollow Kathleen M.
Share Review
Report Review

My very petite daughter ordered 4 items. Based on the site's sizing charts, we ordered large sizes. That should have been a warning since she usually wears a small or medium. All but one of the items is too small and too short. Trying to get back to the website has been impossible. We are also responsible for paying return shipping. I will never order anything from Zaful again.

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Kathleen,

We regret that you are having issues with the size of our items.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from MON-SUN 16:30 TO 00:00 (Pacific time) on our US&CANADA helpline number: +(1)-888-830-0888, or MON-SUN 07:30 TO 18:00 (Greenwich Mean Time +8 hours) on our worldwide number: +(001)-888-830-0888.

Please kindly indicate your order number to our support center so that we can solve your issue.

Thank you,
Zaful Customer Support

California
1 review
4 helpful votes
Follow Tawny N.
Unfollow Tawny N.
Share Review
Report Review

Waste of money
June 24, 2017

I had to wait for a month before I received my orders. Also, they came at two separate times. And then, when I got them they look nothing like the pictures on their website.

I ordered a pair of sunglasses, a hat, bra set, and 4 pairs of bikinis.

- Sunglasses are broken
- The bikinis are way too small than pictured.
- Very big color difference. I ordered a maroon colored bikini and I got a ruby red bikini.
- Very cheap fabric
- The only thing that came out of this is the ha
And it's unfair that you can't choose what size for the bottom and the bra. What if I have a really small waist and big boobs?

I DO NOT RECOMMEND BUYING FROM THIS WEBSITE AT ALL

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Tawny,

We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best regards,

Zaful Customer Support

Georgia
1 review
0 helpful votes
Follow Amber M.
Unfollow Amber M.
Share Review
Report Review

Mind blown!
June 22, 2017

I came across Zaful while looking for a new clothing site after Nasty Gal shut down. I was super skeptical about it at first after having had a bad experience with a site similar to there's. I took the chance and purchased a swimsuit. It would take 8-15 and it got here in 12 which was awesome! For the price, I am very pleased with the great quality and overall look of the swimsuit and I will be shopping here again soon!

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Amber,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Croatia
1 review
0 helpful votes
Follow Nikolina B.
Unfollow Nikolina B.
Share Review
Report Review

I ordered 3 bikinis. All of them are of good quality material and look the same as on the photos.
I had a problem just with one bikini with its upper part that came with few stains. I contacted the customer support service about this problem and they contacted me back in less than 12 hours with two possible options to resolve my problem. So, I accepted that they send me back a new bikini, of course free of charge. So, great service.

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nikolina,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Best Regards,

Zaful Customer Support

Indonesia
1 review
1 helpful vote
Follow Gitta M.
Unfollow Gitta M.
Share Review
Report Review

I ordered two bikinis and after reading the reviews I ordered one size up. I also paid for the express shipping because I was going on a trip and I wanted to wear the new bikinis. It arrived within a week and I was very disappointed when I tried them on. The quality was great but they were just super small. I got an email from them asking me how I like the product and I told them about this issue. They offered to resend new bikinis with bigger sizes free of charge and to choose another product when one of the bikinis was not available in L. I also didn't have to return the ones that are too small.
Even though I still couldn't wear the new bikinis on my trip as it took 3 weeks for them to arrive, but I really appreciate how they stay true to their promise to guarantee your satisfaction.

Date of experience: June 22, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Gitta,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

TW
1 review
1 helpful vote
Follow Noore F.
Unfollow Noore F.
Share Review
Report Review

Inconsistent
June 22, 2017

On my first order on Zaful, it came in a timely manner and was of excellent quality, I was extremely pleased. The second time around, however, items were shipped there were defective items and I requested a refund. The items were all made in and shipped from China as well, hence the low quality. I was not made aware of this prior to purchasing the items. I contacted Zaful from both the website and on their facebook page but have yet to hear from them.

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Noore,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Best Regards,

Zaful Customer Support

Argentina
1 review
0 helpful votes
Follow Ana Y.
Unfollow Ana Y.
Share Review
Report Review

I have purchased before in other websites and i know that sometimes you get disappointed with the products. That didn't happen with my purchases in Zaful, the selection of the products are really good and in a very good price. The sizes of the swimsuits (thats what i ordered) were a little bit smaller than usual. I am a medium so i ordered a Large and it was great. The delivery was pretty fast, about two weeks. I recommend it!

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Ana,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Pennsylvania
1 review
0 helpful votes
Follow Grace Y.
Unfollow Grace Y.
Share Review
Report Review

The quality of Zaful bikinis are sufficient for what you pay for. Definitely recommend if you need a trendy bikini that you would wear a handful of times. Love all their styles. Customer service team is amazing and accommodating!

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Grace,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

Saint Lucia
1 review
2 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Share Review
Report Review

I discovered Zaful last summer and I have not been disappointed with any order, not even once. My outfits are always true to size and I receive so many complements whenever I wear anything from their site. The swimsuits are of such high quality, theyre my favourite. Whenever I need a cute two piece, sunglasses or swimwear- because I live on an island- it is the first site I go to! Theres not too much of a long wait time to receive items but make sure to order them way in advance just in case. Check them out, you wont regret it!

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Michelle,

We appreciate that you took to the time to write a review.

Thank you for your review.

Zaful Customer Support

Pennsylvania
1 review
2 helpful votes
Follow Katie E.
Unfollow Katie E.
Share Review
Report Review

I ordered a bikini on Zaful that cost approximately $10. When I ordered it, I wasn't expecting much and I just wanted to see what the suit would be like and if it would be worth ordering from them again. My suit did take long to process and ship, but Zaful states clearing before you place an order that processing could take up to 10 days and shipping can take quite a while. This is simply because it's a China based company and has to go through international shipping. When my bikini arrived I was very surprised at the quality. I was expecting cheap stuff, when the top I got is as good quality as any other top I've ever bought, the same goes for the bottoms. The bottoms also didn't fit me, and when I told this to Zaful they were very understanding and offered me options I could choose from including a full refund and or a new suit. Zaful's customer service has also always been timely in their responses and very helpful. I've been telling a lot of my friends about them as well because we're all college students who can't afford to spend $60 on a brand name suit.

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Katie,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.

Thank you for your valued comment.

Zaful Customer Support

Florida
1 review
0 helpful votes
Follow Dani C.
Unfollow Dani C.
Share Review
Report Review

This site rocks
June 21, 2017

I really love zaful. I wasn't expecting the bathing suit to be such good quality. It's awesome cause it's cheap it just sucks that you have to wait like 2 weeks to get it. But when you do get it it's like the greatest thing ever. Just make sure to check the sizing guides. They change with every bathing suit

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Dani,

Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.

Zaful Customer Support

Massachusetts
1 review
0 helpful votes
Follow Sarah W.
Unfollow Sarah W.
Share Review
Report Review

LOVE!
June 21, 2017

I ordered a tank top, a pair of high waisted shorts and two bikinis for under 50 bucks! First of all I'm impressed with the price and the quality. The quality is way better than what I expected. Secondly, their customer service is amazing, they are great and really helpful! The company is from China, so shipping takes longer than those US based company. I got my order in 2 weeks which is not bad at all! Anyway LOVE LOVE LOVE for Zaful!

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sarah,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

AE
1 review
3 helpful votes
Follow Monika B.
Unfollow Monika B.
Share Review
Report Review

Terrible
June 23, 2017

Terrible- they shipped with with cheapest possible service, never arrived, and after 3 months refusing to refund my money. They said that the package was destroyed due to non conformity with my country rules, that is totally untrue, and offering usd 9 to refund on my account. Nonsense, im filling a claim.

Date of experience: June 21, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Monika,

We regret to hear that you have delivery issue.

We did send out the package to you. But it was failed to pass the customs checking.

Please check your account and reply to the message we have sent to you regarding your particular case.

Thank you,

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071