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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I came across Zaful watching some youtube videos and I immediately fell in love with their stuff! However, I was a bit hesitant to order at first since I'm not used to online shopping when it comes to clothing items. Considering the amount of great reviews I had found and after seeing some of my friends loving the clothes they had previously ordered, I decided to try it out myself. I ordered a swimsuit and to be completely honest I wasn't expecting much of it considering the price I paid for it (13). I decided to pick up an adjustable one just so I would have more chances of it fitting me right since I had seen some cases in which the items weren't completely true to size. I'm 1'75m (5'9), I weight about 68kg, and I'm usually a large so I was a bit worried it would run small on me. Luckily enough, the swimsuit fits me perfectly and actually makes my body look really good. I was surprised at how good, considering the price, the material is. Also, it took a little less than two weeks for the package to arrive, which is way less than what I thought it would take. I ordered a few more items, which haven't arrived yet, and I'm hoping they are just as good as this one is!
Lots of people have negative things to say about Zaful, but my experience has been nothing but amazing. To start, i would highly recommend their bathing suits because I've ordered two and they are very well made and extremely comfortable. I have also ordered jewelry which has come exactly as shown on their website. Most items have customer reviews on them that include pictures and i highly suggest looking at them when making choices. In my experience everything i have ordered has come in perfect condition as well as quickly. Also their app is easy to navigate and keeps everything very organized. My advice is to try it out for yourself, because the prices are amazing and so is the service.
I have placed 3 orders now, 2 of them arrived and I have to say I love the style of the clothes! My first order was a bikini and a two-piece set. The bikini j great, quality seems good, style is very cute. Bikini bottom a bit to small. The two piece set was very nice as well! The skirt was a bit to small for me, and I wanted to change it for a bigger size. Zaful customer service solved this very quickly and good for me. The second order was bigger, because I was so happy with the first one. I ordered shorts, two tops and a two piece set. This time I ordered a bigger size for the two-piece set, but this time set was too big. Again, Zaful solved this immediately for me so I was very happy. The rest of the order was perfect, I love the shorts the most, so comfortable, good quality and stylish! My conclusion: great webshop, great products! Sizes were a bit hard to decide for me, but Zaful gave me advice on how to decide is next time. Zaful customer service is excellent!
My experience with zaful surprised me tremendously! I love their swimsuits. The customer service was impeccable. Also, when I order things through the internet, I usually expect to wait a few weeks because with most websites, it can take months sometimes. But with zaful the delivery was super fast! I was really surprised to receive my things in less than 2 weeks wow! I will certainly go back to buy more Item. Thank you Zaful!
Worst stitching, same product in same sizes but one fits, another doesn't, bad quality in general, swimsuits are see through. Definitely do not recommend.
Dear Liga,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Zaful Customer Support
I really like what Zaful has to offer to the costumers! I love almost all their items and the best part is the price! Almost everything I ordered fits me perfectly and the only one that didn't, they are sending me another one with another size for free! I am definitely suggesting it to all my friends and I am going to order again and again!
Dear Xheni,
We appreciate that you took to the time to write a review.
Thank you for your review.
Zaful Customer Support
I've shopped at Zaful for just a year now. I've bought many bikinis, jewelry, and bags from this site. The bags and the jewelry look exactly like the photo and have really amazing quality. I love it! The bathing suits are superrr cute and I can't stop buying them because they have such a great selection. The bathing suits looked exactly how they were pictured. The only problem with buying bathing suits from Zaful is following the sizing guide because the bathing suits run pretty small most times. Whenever I have had an issue with the things that I've purchased, Zaful actually reaches out to me! They always fix the problem and leave me happy. I've only had wonderful customer service with them. I will always remain a customer and would definitely recommend Zaful to my friends
Dear Mariah,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
This site is trash. I NEED this one piece and it still has not come. I even paid extra for it to come sooner. Until I get my swim suit I will be extremely disappointed. Also their contact number doesn't work and terrible service. Don't expect anything good
Dear Rory,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We noticed that your order has been delivered on June 29th.
We have sent a message to you with the details. Please check it in your account.
If you have any further questions, please contact us and we are more than happy to help,
Zaful Customer Support
I always saw ads of Zaful on like social media and other sites of them having like all this cute clothing and bathing suits for a really low price but i never clicked on it because i thought it was too good to be true. But finally decided to check it out and buy some things and see if its worth it or not. I bought a shirt and a black swimsuit just to see how theyd come out and to my surprise they were both beautiful and exactly like the picture. One of the swimsuits i got had a bit of sizing problems with but other than that overall its a good website to buy swimsuits and clothing for cheap.The quality of both the products were great and the pricing obv was really low and affordable. Everyone should defiantly check it out!
Dear Sukhita,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I paid for expedited shipping to have the items in 7-10 business days (not even that fast) and they were held up in customs entering the country. Fed Ex called me to deal with it instead of Zaful, and when I referred them to the site, Fed Ex couldn't get ahold of any customer service representatives. It its nearly impossible to speak to an actual person. In the end, my clothes arrived in two shipments spaced a week apart, neither within the expedited time frame. When I inquired about a shipping refund, I was referred to the "fine print" of how no shipping dates are guaranteed. Then 2 weeks later, I received a bill from Fed Ex for additional shipping and handling, which Zaful referred to the fine print again and refuses to pay. This company has lots of hidden fees and was a nightmare to work with. The clothes were ill fitting and cheap. Not worth the hassle.
Dear Gina,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Please check your account and reply to the message we have sent to you regarding your particular case.
Thank you,
Zaful Customer Support
I am back with a new company:. Zaful.
I love this company. Zaful. Because I was hoping to share their clothes in my fashion blog and dress clothes is a way of life for me, well. Well... more like mania. I always find myself browsing through retail clothing stores online. Sometimes without even the slightest hint to buy anything. I love the beautiful things at zaful.
Dear Elbahri,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I bought two dresses from Zaful that I found on Pinterest. Delivery was a little slow since it came from China. Ordered on May 26, delivered on June 8. The dresses were cheap (less than $20) and the quality seems decent for the price. However, the dresses are little short (and I am only 5'4") and the color was different than advertised. Also online the dress had a piece of fabric with a button to secure the rolled sleeve, but the dress I received did not have this. Still cute enough for the price.
Dear Nicole,
We are sorry that we could not meet your expectations.
We do provide very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Zaful Customer Support
So disappointed. My daughter bought some items and then paid a lot to return them. I printed out the returns label that she was sent by Zaful but now they are saying the address is wrong! How can that be true - it is their label!
Her refund is looking unlikely therefore really cannot recommend this website. Very very disappointed.
Dear Helen,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.zaful.com/returns/.
We have refunded your items and contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Zaful Customer Support
The bikini's are so cool! The quality is good for the price but make sure That you read the reviews under the product for a sizeguide. I ordered and my bikini's didnt fit and they gave me al my money Back so im Very positieve about the service and Quality. And im definetly going to order more!
Dear Renee,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I ordered from zaful, my nickname is 5x8zqr50 and I submitted pictures reviews on their website aswell so if you'd like to see the items in action I suggest you give a look on there too. I am so so happy to have purchased from zaful, at first I had heard a lot of negative reviews regarding customer client and quality, but I must say that my experience was absolutely positive. First of all customer client is very kind and helpful, since there is a big gap in time difference -depending in which part of the world you are- you may have to wait 12 hours for a reply but they have always helped me out so kindly and thoroughly! Second, quality. I bought several bikinis and I love everyone or them. The bikinis feel so expensive and luxurious even if they are really cheap. Of course they aren't all the same. You can find different kind of materials and wears! I have to say that all the ones I bought were really original which is so refreshing! I find the design to be so fashionable and suitable for different types of physiques! Shipping didn't take longer than two weeks which surprised me, as I was expecting the timing to be one month or so. I also requested that my items were sent all in one package and customer service told me that one of the bikinis I had ordered wasn't available for shipping the following day with the other bikinis so they offered me a wide range of options to chose. I also didn't have to pay customs but this is out of Zaful's control, yet I felt very lucky! Thanks Zaful for being a valid site to order through, I would definitely repurchase. This Is my personal and honest review on my experience shopping there.
Dear LaraJ,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
Overall I've had a great experience buying from zaful. They have a ton of cute clothing and bikinis to pick from. I would recommended sizing up especially if you don't like bikinis digging in your hips a little bit. I order a large because I'm usually a medium in swimsuits and would rather have it a tiny bit big than too small. If you have a small chest and bigger bottom aim for something with adjustable straps! And if you want your order within two weeks make sure you buy items that say they are in stock and don't have shipment dates in a week. Overall zaful is very affordable and The quality I've received is great for the price. I'm going to purchase again for my next vacation.
Dear Miracles,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
Perfect site to get cheaper duplicates of higher end brand pieces especially the bathing suits. Just make sure to read the reviews on the product to see how they fit but the fit usually fits just right! Overall great products! I would definitely order from here again. They have a great variety of different clothing so I will try those out next.
Nickname: 30o94r4w order date: 1/3/17 todays date: 6/26/17
Dear Tam,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
The amount that you pay vs. the quality of the swimsuits is absolutely amazing! I am super happy with the products I have received thus far from Zaful!
Dear Chandel,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Best Regards,
Zaful Customer Support
I ordered 3 different bathing suits from Zaful. All 3 suits were very cute and good quality especially for the price. Two of them fit very well, and the third did not despite me being very careful to use the size charts. The shipping also took a lot longer than expected. I notified Zaful about this and they were extremely responsive and worked with me to resolve the issue. Overall I am one happy customer and have since placed another order from Zaful, just anxiously awaiting its arrival :)
Dear Charlotte,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Zaful Customer Support
I was always sceptical when it would come to the clothes shopping online, but zaful.com had caught my eye and I had decided to give it a try!
My order came pretty fast, as promised. Everything was very well packed, while swimsuits even came separately in plastic zipper bags ( nice for keeping it in place), glasses were also packed in a secure bag as well as the t shirt :) sizes are very accurate and everything fit me very well :) I worn the t shirt the first day and got so many compliments and questions of where I got it from.
Price wise, for someone who is living in Denmark zaful.com is very affordable!
I honestly can call it the best shopping experience ever! Can't wait to order more
Dear Kristina,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Marianne,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support