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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I just recently ordered a bathing suit on Zaful I was doubtful at first because of the sizing and how long it would take for me to get it, but everything went great! It was just like the pictures and it took less than a week! Sincerely recommend it!
I've made 2 orders already in their website. Beautiful products! Although the ones with better quality-price, in my opinion, are within the Swimwear collection. Comparing to the bikinis and trikinis I find in my country, they are very cheap AND pretty! Also, I love the reviews segment! It is fucral for me to read what others have to say about the clothing. Is is too small, should I buy the M? And you can actually see how it looks like in different bodies (in factual persons!).
Dear Maf,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Many thanks,
Zaful Customer Support
Absolutely loved the swimsuit that I ordered from this website. After reading many reviews i decided to order a size up, and I'm glad i did so because the sizes ran a little small. Other than that I have no complaints whatsoever. The material was great especially for the price that i paid. I will definitely be ordering from zaful again in the future.
Dear Caira,
Thank you for taking the time to write your review.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Thank your for your message.
Zaful Customer Support
Zaful has an amazing selection of clothing and acsessories for an amazing price. Not only is it an amazing price but the quality is amazing as well, sizing is a bit difficult but as long as you size up everything is perfect! The shipping is very easy to track and they come in a timely manner. Over all Zaful is an amazing place to get good quality items at a reasonable price.
I ordered beautiful pants and a low cut crop top, usually I am terrified about ordering things online, but I got so lucky with zaful. The quality of the clothes were incredible and looked just like the photo! I know where to buy all my clothes online now!
Dear Maehgan,
Thank you for taking the time to write your review. We at Zaful really appreciate this.
Thank your for your message.
Zaful Customer Support
The products fit great, no problems with the sizes. I really like the colors of the products and also the materials are very pleasing. Will order again in this site!
Dear Evi,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Zaful has a lot of clothes for any type of occasion. Their bathing suits and jackets are what I purchase the most and every time I am able find something I can't find in the stores. I love their unique style, not to mention the amazing affordable price! Their accessories are amazing too! I have purchased a few bags and sunglasses from this site and once again they're so chic and good quality for such a low price. I can honestly say I love shopping from Zaful. One important thing to note, however, is that you must pay attention to the sizes
And reviews because sometimes the sizes run small, or clothing shrinks. Just make sure to read the sizing charts/reviews and know when to size up! I usually size up just to be safe.
Dear Laur,
We appreciate that you took to the time to write a review.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Thank you for your valued comment.
Zaful Customer Support
Zaful has helped me ease away the nervousness of not finding anything affordable in stores! All this clothing is so trendy and fit to size, I have been ordering for over a year and have never had any bad experiences. I recommend anyone to use this website for amazing deals and amazing qualities.
Dear Mariana,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
They basicall stole my money. Ordered two suits and never came. Won't resend or credit my account. I will be filing a complaint.
Dear Jack,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We have tracked your order in detail and noticed that it has been delivered on June 6th.
We have messaged you with solutions in our ticket center. Please kindly check it in your account and reply to us there.
Best regards,
Zaful Customer Support
I ordered this 3 swimming suits from Zaful.com with the price under 20$ they are more than great! Good quality, fast delivery with no deley, suits looking exactly as on a picture. Material is good, colors are bright. Very nice fit.
Dear Snizhana,
We appreciate that you took to the time to write a review.
Thank you,
Zaful Customer Support
Zaful was my first online shopping experience outside of Forever 21 which is the majority of my closet. I specifically wanted some affordable and stylish swimwear F21 just wasn't offering for the summer so I tried out a small order.
Everything I got was completely true to the website image and the quality is what to be expected for what you pay for. One of the bikinis I got is completely to die for and is a part of my outfit for a beach festival.
I'll definitely be shopping with them again.
Dear Brittania,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Thank you for your valued comment.
Zaful Customer Support
I can't say the bikinis I ordered were exceptional, but I got what I paid for. Took exactly 2 weeks to come in, and they were super cute but EXTREMELY small. Typically I am an xs/sm but I ordered mediums and they were way too small. Overall, love the style of the bikinis, but sub-par quality
I love Zaful and will definitely be ordering from this website again. I ordered 12 bikinis from this website and all 12 came just as pictured and the quality was amazing. I did watch youtube videos on the bikinis first before I ordered them so that I knew beforehand what to expect with the bikinis. It took about 3 weeks for the bikinis to arrived but besides that I can't say there is anything to complain about!
Dear Zoe,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
To late delivery, extra charge for express and package came 2 weeks late
Extra payment at border control 35% of the price.
ZAFUL just SUCKS
Dear Customer,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
We noticed that there is no shipping cost charged on your order and the shipping method you have chosen is standard shipping with 15-20 business days for delivery.
For more details, we have sent an email to you via ticket. Please log in your account and check it in "My tickets".
We look forward to hearing from you there.
Zaful Customer Support
I recently bought three bikinis from this site. I was hesitant because I am in between a Small and Medium, and thought it would be best to size up. However, I decided to change my order to a Large. After speaking with their customer service, the staff made sure that I received exactly the size I wanted. They altered my order and I received it without any delay. Plus the bikinis are so cute and such good quality for the price. Will be buying from them again for sure!
Dear Amanda,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
This was my first time buying at zaful and at the beggining i did not know what to expect but i was really surprised when i recieved my orden really fast. The bikinis that they sent to me were fine and were very similar to the ones in the photos of zaful. Com and that is super good, also a saw a lot of girls who said that you should size up but in my particular case i just used the size chart and compared my messurements with that and really worked, in general im satisficed with my purchase and i will shop again at zaful
Dear Sali,
Thank you for taking the time to write your review.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Thank your for your feedback.
Zaful Customer Support
I decided to shop in Zaful after I fell in love with their bathing suits, but then I saw how many other products they have in such great prices! Beuty blenders, watches, glasses, mermaid blankets! The shippment was really fast. One of my items wasnt send with the others because of longer time of proccessing, but thats fine, I knew that while ordering The products that i ordered are really great quality, true to pictures and size! I already made another order in Zaful, highly recommend!
Dear Maja,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank you for your feedback.
Zaful Customer Support
I bought a lot of swimwear and most of it was really good, some of the sizes were off and didn't fit properly despite using the sizing chart. If the bottoms didn't fit, the tops still fit fine and due to the cheap prices it didn't really matter to me that much!
UPDATE. I posted a review about a week ago (see below). A few days after, Zaful contacted me to know exactly which items did not meet my expectations and offered me a refund for these particular pieces.
In writing the review, I did not expect to receive such a level of understanding and willingness to solve the issue on their part. Thus, although most of the swimsuits I ordered did not meet my expectations, I have to say that I am very impressed with Zaful's customer service.__________
I ordered 7 swimsuits from Zaful. A few of the swimsuits I ordered are quality pieces, but the majority of them are HORRIBLE quality. In addition, the sizing is way off. I took the time to read the reviews for each swimsuit and ordered some L and some M (I'm normally a size S/US 4). One of the M swimsuit is way bigger than all of the L swimsuits, despite having the same size chart.
Please don't order from Zaful, it's simply not worth your money.
Dear Melissa,
We would like to extend our apology for all the inconvenience.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.zaful.com/returns/.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We are awaiting your reply there.
Zaful Customer Support
I ordered 3 bikinis first time but i didn't expected to be good materials for that prize. To be honest, when my parcel arrived, i was super surprised about the quality of the materials and sewage! Now i just received my second order with another amazing bikini and some chokers! Everything looks exactly like pictures! The only issue I've noticed: it's better to buy one size up because they are quite smaller than the cm that they give you in the size charts. But except that everything is fine, quality, time of delivery, staff correspondence etc. I will definitely recommend :)
Dear Jojo,
We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Thank you for your valued comment.
Zaful Customer Support
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Vianey,
We would like to thank you for your comment about Zaful. We always try our best to please our
Customers and offer the best service possible.
Thank your for your message.
Zaful Customer Support