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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Georgia
1 review
0 helpful votes
Follow Vianey R.
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I just recently ordered a bathing suit on Zaful I was doubtful at first because of the sizing and how long it would take for me to get it, but everything went great! It was just like the pictures and it took less than a week! Sincerely recommend it!

Date of experience: June 17, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Vianey,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank your for your message.

Zaful Customer Support

Portugal
1 review
0 helpful votes
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Loving it
June 17, 2017

I've made 2 orders already in their website. Beautiful products! Although the ones with better quality-price, in my opinion, are within the Swimwear collection. Comparing to the bikinis and trikinis I find in my country, they are very cheap AND pretty! Also, I love the reviews segment! It is fucral for me to read what others have to say about the clothing. Is is too small, should I buy the M? And you can actually see how it looks like in different bodies (in factual persons!).

Date of experience: June 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Maf,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Many thanks,

Zaful Customer Support

Texas
1 review
1 helpful vote
Follow Caira V.
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Absolutely loved the swimsuit that I ordered from this website. After reading many reviews i decided to order a size up, and I'm glad i did so because the sizes ran a little small. Other than that I have no complaints whatsoever. The material was great especially for the price that i paid. I will definitely be ordering from zaful again in the future.

Date of experience: June 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Caira,

Thank you for taking the time to write your review.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank your for your message.

Zaful Customer Support

Connecticut
1 review
0 helpful votes
Follow Courtney T.
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Zaful has an amazing selection of clothing and acsessories for an amazing price. Not only is it an amazing price but the quality is amazing as well, sizing is a bit difficult but as long as you size up everything is perfect! The shipping is very easy to track and they come in a timely manner. Over all Zaful is an amazing place to get good quality items at a reasonable price.

Date of experience: June 16, 2017
Canada
1 review
0 helpful votes
Follow Maehgan H.
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I ordered beautiful pants and a low cut crop top, usually I am terrified about ordering things online, but I got so lucky with zaful. The quality of the clothes were incredible and looked just like the photo! I know where to buy all my clothes online now!

Date of experience: June 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Maehgan,

Thank you for taking the time to write your review. We at Zaful really appreciate this.

Thank your for your message.

Zaful Customer Support

Albania
1 review
0 helpful votes
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Great online store!
June 16, 2017

The products fit great, no problems with the sizes. I really like the colors of the products and also the materials are very pleasing. Will order again in this site!

Date of experience: June 16, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Evi,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Laur R.
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Zaful has a lot of clothes for any type of occasion. Their bathing suits and jackets are what I purchase the most and every time I am able find something I can't find in the stores. I love their unique style, not to mention the amazing affordable price! Their accessories are amazing too! I have purchased a few bags and sunglasses from this site and once again they're so chic and good quality for such a low price. I can honestly say I love shopping from Zaful. One important thing to note, however, is that you must pay attention to the sizes
And reviews because sometimes the sizes run small, or clothing shrinks. Just make sure to read the sizing charts/reviews and know when to size up! I usually size up just to be safe.

Date of experience: June 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Laur,

We appreciate that you took to the time to write a review.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Thank you for your valued comment.

Zaful Customer Support

Illinois
1 review
0 helpful votes
Follow Mariana R.
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Zaful has helped me ease away the nervousness of not finding anything affordable in stores! All this clothing is so trendy and fit to size, I have been ordering for over a year and have never had any bad experiences. I recommend anyone to use this website for amazing deals and amazing qualities.

Date of experience: June 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Mariana,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

California
1 review
5 helpful votes
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Stay AWAY
June 17, 2017

They basicall stole my money. Ordered two suits and never came. Won't resend or credit my account. I will be filing a complaint.

Date of experience: June 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jack,

Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

To track a parcel please visit here: http://new.17track.net/en.

We have tracked your order in detail and noticed that it has been delivered on June 6th.

We have messaged you with solutions in our ticket center. Please kindly check it in your account and reply to us there.

Best regards,

Zaful Customer Support

New York
1 review
0 helpful votes
Follow Snizhana D.
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I ordered this 3 swimming suits from Zaful.com with the price under 20$ they are more than great! Good quality, fast delivery with no deley, suits looking exactly as on a picture. Material is good, colors are bright. Very nice fit.

Date of experience: June 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Snizhana,

We appreciate that you took to the time to write a review.

Thank you,

Zaful Customer Support

TC
1 review
1 helpful vote
Follow Brittania M.
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Zaful was my first online shopping experience outside of Forever 21 which is the majority of my closet. I specifically wanted some affordable and stylish swimwear F21 just wasn't offering for the summer so I tried out a small order.

Everything I got was completely true to the website image and the quality is what to be expected for what you pay for. One of the bikinis I got is completely to die for and is a part of my outfit for a beach festival.

I'll definitely be shopping with them again.

Date of experience: June 15, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Brittania,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Thank you for your valued comment.

Zaful Customer Support

Massachusetts
1 review
0 helpful votes
Follow Olivia C.
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I can't say the bikinis I ordered were exceptional, but I got what I paid for. Took exactly 2 weeks to come in, and they were super cute but EXTREMELY small. Typically I am an xs/sm but I ordered mediums and they were way too small. Overall, love the style of the bikinis, but sub-par quality

Date of experience: June 14, 2017
Louisiana
1 review
0 helpful votes
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Affordable Bikinis!
June 14, 2017

I love Zaful and will definitely be ordering from this website again. I ordered 12 bikinis from this website and all 12 came just as pictured and the quality was amazing. I did watch youtube videos on the bikinis first before I ordered them so that I knew beforehand what to expect with the bikinis. It took about 3 weeks for the bikinis to arrived but besides that I can't say there is anything to complain about!

Date of experience: June 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Zoe,
We appreciate that you took to the time to write a review.

Thank you for your time.

Zaful Customer Support

NL
1 review
4 helpful votes
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Zafuil sucks
June 16, 2017

To late delivery, extra charge for express and package came 2 weeks late
Extra payment at border control 35% of the price.
ZAFUL just SUCKS

Date of experience: June 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Customer,

Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We noticed that there is no shipping cost charged on your order and the shipping method you have chosen is standard shipping with 15-20 business days for delivery.

For more details, we have sent an email to you via ticket. Please log in your account and check it in "My tickets".

We look forward to hearing from you there.

Zaful Customer Support

Canada
1 review
0 helpful votes
Follow Amanda B.
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I recently bought three bikinis from this site. I was hesitant because I am in between a Small and Medium, and thought it would be best to size up. However, I decided to change my order to a Large. After speaking with their customer service, the staff made sure that I received exactly the size I wanted. They altered my order and I received it without any delay. Plus the bikinis are so cute and such good quality for the price. Will be buying from them again for sure!

Date of experience: June 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Amanda,

We would like to thank you for your kind review.

We look forward to seeing you at Zaful. Com again soon.

Many thanks,

Zaful Customer Support

Mexico
1 review
0 helpful votes
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Great desing
June 14, 2017

This was my first time buying at zaful and at the beggining i did not know what to expect but i was really surprised when i recieved my orden really fast. The bikinis that they sent to me were fine and were very similar to the ones in the photos of zaful. Com and that is super good, also a saw a lot of girls who said that you should size up but in my particular case i just used the size chart and compared my messurements with that and really worked, in general im satisficed with my purchase and i will shop again at zaful

Date of experience: June 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Sali,

Thank you for taking the time to write your review.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank your for your feedback.

Zaful Customer Support

Maja G.
Poland
1 review
0 helpful votes
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Great!!!
June 14, 2017

I decided to shop in Zaful after I fell in love with their bathing suits, but then I saw how many other products they have in such great prices! Beuty blenders, watches, glasses, mermaid blankets! The shippment was really fast. One of my items wasnt send with the others because of longer time of proccessing, but thats fine, I knew that while ordering The products that i ordered are really great quality, true to pictures and size! I already made another order in Zaful, highly recommend!

Date of experience: June 14, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Maja,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

Australia
1 review
0 helpful votes
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Good for the price!
June 14, 2017

I bought a lot of swimwear and most of it was really good, some of the sizes were off and didn't fit properly despite using the sizing chart. If the bottoms didn't fit, the tops still fit fine and due to the cheap prices it didn't really matter to me that much!

Date of experience: June 14, 2017
Canada
1 review
1 helpful vote
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UPDATE. I posted a review about a week ago (see below). A few days after, Zaful contacted me to know exactly which items did not meet my expectations and offered me a refund for these particular pieces.

In writing the review, I did not expect to receive such a level of understanding and willingness to solve the issue on their part. Thus, although most of the swimsuits I ordered did not meet my expectations, I have to say that I am very impressed with Zaful's customer service.__________

I ordered 7 swimsuits from Zaful. A few of the swimsuits I ordered are quality pieces, but the majority of them are HORRIBLE quality. In addition, the sizing is way off. I took the time to read the reviews for each swimsuit and ordered some L and some M (I'm normally a size S/US 4). One of the M swimsuit is way bigger than all of the L swimsuits, despite having the same size chart.

Please don't order from Zaful, it's simply not worth your money.

Date of experience: June 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Melissa,

We would like to extend our apology for all the inconvenience.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.zaful.com/returns/.

We have contacted you about your issue via our Support Center. Please login to your account and reply to us.

We are awaiting your reply there.

Zaful Customer Support

GB
1 review
0 helpful votes
Follow Jojo C.
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Highly recommended!
June 13, 2017

I ordered 3 bikinis first time but i didn't expected to be good materials for that prize. To be honest, when my parcel arrived, i was super surprised about the quality of the materials and sewage! Now i just received my second order with another amazing bikini and some chokers! Everything looks exactly like pictures! The only issue I've noticed: it's better to buy one size up because they are quite smaller than the cm that they give you in the size charts. But except that everything is fine, quality, time of delivery, staff correspondence etc. I will definitely recommend :)

Date of experience: June 13, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Jojo,

We would like to thank you for your comment about Zaful. We always try our best to please our customers and offer the best service possible.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Thank you for your valued comment.

Zaful Customer Support

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071