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ZAFULReviews 5,973

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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El Salvador
1 review
0 helpful votes
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Really good!
April 2, 2020

Absolutely love! I'm a huge fan of a high waisted bottom and I've never had a tube-top type swimsuit before, but I love it! Comfortable and of fantastic material!

Date of experience: April 2, 2020
Canada
1 review
0 helpful votes
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Zaful has an amazing customer service! Whether it's by email or on their official Instagram, I've always got my questions answered. The people whom answered me before were kind and truly helpful, and I didn't have to wait long for an answer the employees there surely love their job and have it at heart. You don't see that much nowadays. I absolutely recommend <3

Date of experience: April 1, 2020
Nevada
1 review
4 helpful votes
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It's a rip off
March 31, 2020

They steal your money and don't deliver. Customer service is terrible and they don't ever get back to you with more than a script

Date of experience: March 31, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Customer,

We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
In order to give you a suitable solution to solve this problem would you mind send us your valid order number?
You can find your order number in: My account >> My orders here: https://user.zaful.com/sign-up.html.
We will do our best to help.

Best Regards
ZAFUL Customer Support Team

Italy
1 review
0 helpful votes
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Shopping at Zaful
April 1, 2020

I have been shopping on Zaful several times over the past few years and have always been satisfied.
The garments arrive exactly as you see them in the photo, the measurements are real and the prices very competitive.
The new arrivals section is constantly updated and every time I find the latest fashion clothes and accessories.
Furthermore, in case of problems, customer service is very quick to respond.
I highly recommend it.

Date of experience: March 31, 2020
Switzerland
1 review
0 helpful votes
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I love shopping at Zaful. I have bought multiple pieces of clothings from them and I am planning on buying more. They have a great selection of various articles, both for men and women, and they are always up to the latest trends. Adding to that their prices are very fair and the articles high in quality. Below is a picture of a pair of pants and a hoodie I bought from them.

Date of experience: March 31, 2020
GB
1 review
0 helpful votes
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A good experience
April 1, 2020

This was my first time buying clothes online. I found it really helpful to have people reviews with pictures in it so it was easier for me to make a decision. There was no problem with my order, It got here in the time that it said it would. I found it really good that they have different payment options so that will not be a problem for you. Overall I think is really good, the only problem that I can see is that they don't tell you straight away how much is the shipping cost.

Date of experience: March 31, 2020
Uruguay
1 review
0 helpful votes
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Experience
April 1, 2020

I purchased around 7 things, and although my package was divided in 2 without my consentment, i was happy when both packages arrived because they were all things i wanted, and i had waited for the second package so anxiously. The contact center is very efficient. They have answered me within the 24 hours always.

Date of experience: March 30, 2020
Canada
1 review
0 helpful votes
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I really enjoyed every piece I purchased although shipping was quite slow. I ordered 2 shirts and 1 windbreaker

Date of experience: March 29, 2020
Brazil
1 review
0 helpful votes
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Bought 5 pieces from them, one pair of pants, one t-shirt, one button up shirt and two sweaters. Also have another sweater coming in. Zaful grabbed my attention for their very unique designs and good prices. Delivery was always within the estimated time prior to purchasing (they've split my order in 3 packages, so I even had some coming in earlier). In every single clothe the material used surprised me, it's very good for the price. The design is pretty sharp throughout the fabric. One of the sweaters didn't fit me, was too small, they refunded me full price no questions asked and I even got to keep the sweater, gave it to my mom. They customer support is excellent and I will definitely be purchasing from them in the future again.

Date of experience: March 29, 2020
Georgia
1 review
0 helpful votes
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ZAFUL
March 29, 2020

Overtime I have ordered a total of nine products from ZAFUL. ZAFUL has left me extremely happy with all of my products. They have great prices and their products are very well-made.

Date of experience: March 28, 2020
Alabama
1 review
0 helpful votes
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My ZAFUL review
March 29, 2020

Hello!
I have been using zaful for a while now and it is one of the best sites I have ever shopped on! Shipping isn't that much and they have sooo many choices in clothes it's unbearable! I love this website! They have so many options to choose from! The prices are great! Just wish sometimes they would Release coupons that actually make a difference in your total haha but overall great online shopping app! I do wish that the coupons actually made a difference in the pricing but that's about all the cons about it! It really is such a nice place to shop!

Date of experience: March 28, 2020
Portugal
1 review
0 helpful votes
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Experience with Zaful
March 29, 2020

I bought this jacket from Zaful a few months ago and absolutely loved it! It keeps you warm and it feels cozy, soft, yet lightweight enough to carry around. The shipping took no time at all, it was super quick. If you have any doubt, the costumer service on the website is absolutely incredible. Would recommend this jacket or any other article from Zaful.com

Date of experience: March 27, 2020
Italy
1 review
0 helpful votes
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Soddisfatta al 100%!
March 28, 2020

Ho acquistato più volte sul sito Zaful e mi sono sempre trovata molto bene. Ho ordinato vari prodotti e li ho trovati tutti di ottima qualità. 5 stelle meritate!

Date of experience: March 27, 2020
Greece
2 reviews
0 helpful votes
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I placed 3 ordes on the past from this site. They have fast shipping and all the items were just like the pictures.

Date of experience: March 27, 2020
Belgium
1 review
0 helpful votes
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Thieves and liars
March 25, 2020

I paid my order, my bank app accepted the payment, but not Zaful. As the status was "waiting for payment", I paid a second time. They accepted both payment. I am waiting for their refund since February 28th, as you have to wait between 14 and 30 business days to get your money back...
And as if it wasn't a bad experience enough, I received on March 6th an e-mail saying that my order has been shipped and was on its way - I can even track it. Today (March 25th), I received a second e-mail telling me my order has been shipped - I can track it as well. When I contact them, they tell me the shipping date is March 18th... Can't tell what's true and what's not. Sending tickets really DO NOT help.
HIGHLY DISCOURAGE BUYING THERE
(P.S.: no use for you Zaful to comment to help me get a ticket, I already got 3 of it waiting to be solved, just give me back my money)

Date of experience: March 25, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Alexandra,
Thank you for taking your time to write your review.
Please rest assured that we only charge once for an order.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Oklahoma
1 review
0 helpful votes
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I love the way all of the clothes from ZAFUL fit! I genuinely feel better! Their prices are cheaper than anything I'll find in store and the fabric quality is the same or better! They are my favorite online retailer and offer rewards for shopping.

Date of experience: March 25, 2020
Pennsylvania
1 review
0 helpful votes
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Afortable honest
March 24, 2020

This site never disappoints, swim suits are often modeled by real people in the comments making it easy to see what the suit will really look like. Shipping is decent giving the price you pay. You can often get deals on the site and theres a student discount as well. They allow you to earn points on previous orders to use as free money on you next order. Recommend

Date of experience: March 24, 2020
Canada
1 review
9 helpful votes
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Purchased my suits January 4th almost two weeks later it says my package hasn't been shipped yet, I asked for a full refund February 14th it is now March 24th and I haven't received any money back or emails. Customer service is horrific and this whole situation has been extremely disappointing and frustrating. I've heard great things about ZAFUL but unfortunately I got the bad end of things.

Date of experience: March 24, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Hannah,
We apologize for this situation.
All of our items have a processing time that is shown clearly on the product page. Since there are too many orders on our websites, the stock quantity changes very fast.
We can easily arrange an exchange or a refund for you.
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

Pennsylvania
1 review
0 helpful votes
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I originally discovered Zaful about a year or so ago. They are now my go-to for trendy, inexpensive summer clothes. I particularly LOVE all of their bikinis. They are super affordable and great quality. I will say that sizing depends on each specific bikini, so be sure to read the reviews. I tend to order a size up (Medium instead of Small) and they usually fit perfectly. I also ordered a dress and two tie-shirts. The dress was too short unfortunately, but I am 5'7" so I would recommend really looking at reviews of sizing on any dress purchase. However, the material/overall style of the dress was super cute! I also ordered two tie-tops which I loved! Both tops were true to size and extremely trendy. One was all white and it was a bit see through, but I wear it with a bra-let and it looks adorable. The other tie top was black and white and I get numerous compliments on it!

Date of experience: March 24, 2020
Peru
1 review
0 helpful votes
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I have always loved bikinis but they are usually so expensive, so I just had a few. When I heard about Zaful at first and saw the prices on the internet I found it to good to be true, but I took the risk and first ordered like 5 bikinis, that was in 2018. I am so glad I did, by now I have made probably 6 or more orders and I can say these bikinis are super great quality, very afordable, and what is most important fit perfectly and are very stylish! What I love the most is their customer service and the fact that each bikini has usually rates and pictures so you can see how they fit in other girls. I will be their customer forever :)

Date of experience: March 22, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071