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ZAFUL Reviews Summary
ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've bougth a lot of clothes with different styles and I've been very satisfaced because they have great quality and are very cute. Only one pants was a bit delicate but I really loved because it looks awesome. Almost the time there are variety in sizes and the prices are ok in addition, they have good offers and disscounts. I really liked this site because they have a student program with packages that gives you the opportunity to pay for free shipping in a convenient price. I really recommend it.
I ordered a fuzzy sweater from this site for the first time and wasn't sure how it would be. But it delivered fast and the sweater was exactly what I expected, was true to size and good quality.
This is the most amazing website ever! I have ordered from here many times and I have never had to worry about a thing. All the bikinis I receive are great quality, true to size, unique, affordable, and look exactly like the picture!
El pedido llegó antes de la fecha estimada, lo que me pareció increíble, el paquete se encontraba en perfectas condiciones externa e internamente, me probé todo, buena calidad de la tela, correcto tamaño; el servicio al cliente es mejor de lo que uno creería, me gustaría que algunos productos tuvieran un precio más accesible, pero
En general, excelente servicio, cinco estrellas, lo último en moda.
I personally love the website's layout, clothing, and customer service. The quality of the products are very pleasing as well!
So I really recomand everyone to buy and order from ZAFUL!
First of all their prices are amazing! And also the products are in such great quality.
Honestly why should you waste more if you can waste less?
Their cusomer service is amazing I spoke to the on facebook Messanger and they immeditley replied!
Such a great site!
Zaful is a very affordable website with the cutest trendiest clothes and great customer service. I have bought from there twice and the first time I got my order in less than a week but the other time it took about a month which I'm guessing was because of the virus or the Chinese new year which is what I was told. I only ever disliked one item I ordered out of 5 and it was just because of my person preference, not because of the shirt itself. They make refunds and exchanges easy and so when you buy from Zaful you can always be confident in your product.
I ordered a few bikinis from Zaful and they're all super cute! They're good quality and very affordable for styles that are popular. One thing I would recommend is sizing up in some of the bikini bottoms. I thought shipping was going to take a while but it was actually pretty quick! I'm definitely going to be ordering more things from the website.
I ordered some really cute bikinis from Zaful.com It was easy to find my size in various products and I get a lot of compliments on my outfits. The site itself is user friendly and the ordering process was simple and quick. The customer service is really responsive, as well. Overall, I'm pleased with my order and I will continue to order from Zaful
Overall, I had an amazing experience ordering with Zaful! Their website was easy to manage and navigate. I could find pieces I loved thanks to the wide variety of bathing suits they offer. The order did take longer than expected, but I was able to track my order on the app (which you can also do by logging into your account on their website). I would only suggest ordering about a month before you need the products to ensure it will arrive on time. Finally, the products are super good quality and looks exactly like the pictures on the website. Overall thus was a good order and I do suggest at you order from this website.
The items I have ordered from Zaful have always arrived to me in a good time and the quality isn't bad. I have had one item arrive broken before but after a quick message to their customer support team I had this refunded to me.
I find the sizes slightly hard to get right as they can vary depending on the bikini material used but reading comments from others about how it fits allowed me to get it right 90% of the time.
Love their clothes espesially their bikinis! Every bikini i own is from Zaful and have never been dissapointed! Only downside is their long wait, but the clothes are always worth the wait.
The items that I have ordered on Zaful were all true to size and the fabric was high quality. I liked the things that I ordered off of this site so much that I ordered my dress for my high school winter formal. Usually I order more expensive dresses from different websites, but I knew that Zaful would give me a high quality dress at a reasonable price. I paid less for my dress on Zaful than I did on a different, more expensive website and I ended up getting a higher quality dress from Zaful.
"The shop has many cool garments, a good selection of different styles. Quality is overall high and prices are good. Some older products have imprints with very poor English so double check that if it is important to you. Also, be careful with sizes because the same size letter does not always respond to the same actual size. For example I ordered:
Hoodie, L - EU size 44 (too small).
Hoodie, M - EU size 44 (too small)
Hoodie, M - EU size 46 (fits well)
Trousers M - EU size 46 (too large)
Shirt L - EU size 48 (too large)
So I'd recommend doing a small order first if you want to order multiple items to get a feel for their sizes
Items I order from Zaful are 50/50 hit or miss, but worth the try. Most things from Zaful run small so I recommend sizing up. The most important and helpful thing is to read reviews which you can filter by your size, body type, and pictures. Most pieces of clothing don't last through the next year but I'm okay with that! Zaful is great for cute pieces to add to your existing wardrobe.
I bought 2 pair of jeans they were poor quality and ripped. I returned Jeans and didn't get refund. I lost approximately £40.
Dear Customer，
Thank you for notifying us of your complaint.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Best Regards
ZAFUL Customer Service
You can tell the clothing is not of super great quality. It's often thin and see through. However, it is still really cute and unless you are wearing the fabric yourself, you'd never know it was cheap fabric.
It was my first experience at this store and I am very pleased!
I ordered pajamas for the holidays, which came in two weeks and of excellent quality. The size came up, although I do not have a standard figure. Now I regularly order things there! And always happy with quality. I advise everyone to try to order clothes from this store!
https://www.zaful.com/me/shine/so-cute-and-beautiful-i-love-this-i_*******.html
Loja maravilhosa, produtos de qualidade impecável. A entrega foi rápida, quase menos de um mês para o produto atravessar o planeta até chegar na minha casa. Embalagem impecável, de qualidade e muito fofa. Os biquinis e maiôs que compreendem por si só, são muito lindos, detalhes bem finalizados e o preço é realmente muito importante, levando em consideração a qualidade do material. Eu voltarei a comprar sempre na zaful. Aprovadíssimo!
I have been buying from zaful for three years now. The quality has improved dramatically in such a short span of time. The only swimsuits I wear are zaful bikinis! I am obsessed. They are always on trend, fit me perfectly, and are durable. I have also ordered some clothing items that I wear all of the time. The best part is that it is also super affordable!
From the business
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamara，
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at ZAFUL.com again soon for all our latest deals.
If you have any further queries, please contact us via our Support Center：https://support.zaful.com/ticket/ticket/cat and we will get back to you within 24 hours.
Many thanks,
ZAFUL Customer Support Team