Yours Truly Clothing

I ordered a pair of sweatpants and when I received them there was a large hole in the seam. I emailed customer support numerous times and was ignored. I also called them numerous times but was unable to get in touch with anyone. I also tried to make contact with them on other social networks but was completely ignored. Cheap quality and even worse customer service.

The clothing is great but the shipment takes forever. Don't get me wrong I love Phora & have always been supportive but I waited 4 months for my package of a 2 hoodies, t shirts, slides, and a very cheap quality phone case which I do not recommend. They don't even give you your $50 gift card, I had given up hope of receiving it after 2 months. Definitely not worth the wait, plus I've been reading comments, people still HAVE NOT received their package!

I ordered my daughter a sweat shirt and sweats and I swear the are manufacturing each stone and these to make it. I've reached out to customer service, no response, left Facebook messages, called a number, NO RESPONSE AT ALL. I ordered at the beginning of December 2021 nothing to show for my 110.00 purchase. If I had known, I would've read reviews and never wasted a dime with this company (if it even is a company)?

I ordered 8 months ago. I've sent countless emails to the company trying to get any information about anything, and still no response. Definitely a scam, boo to Phora

My mom ordered me stuff on black friday for christmas it came about a month later. Recently i ordered a hoodie & it only took about 2 weeks to get here. It takes them time to send things because they package them & send them. After its ships they can't really do anything.

I had read the reviews before purchase so knew exactly what to expect. I live overseas so the items were shipped by dhl e commerce who used the national post for delivery. The national post here sadly is known for a slow service. Anyway after chasing my order with yours truly, ( always receiving a courteous reply, I finally received the hoodie. I am very happy with the purchase. And to be fair the service has also been very good

I ordered on Black Friday, got an email confirming my purchase then for WEEKS received no tracking number. I started to get worried. I went to their Instagram page and found numerous comments that no one was reviewing their tracking numbers. And most hadn't got their merch in MONTHS! I immediately emailed them saying it was ridiculous to scam people like this during these tough times and threatened to report them to the bank as fraudulent. To which I got a very fast reply offering store CREDIT or simply have my items "reshipped". I clearly didn't want store credit seeing as that no one was even reviving their stuff so I responded that clearly just wanted the items I paid for or I would just go report them to the bank. Within days my hoodie came to my house. I will never order from them again and it's a shame that they are scamming people who support them. Not to mention they deleted numerous comments about their scamming behavior on Instagram which made people more upset and worried.

I ordered on cyber Monday, and received my package in early January. I ordered a hoodie, blanket, and two t shirts. The hoodie is pretty nice, comfy and warm. The blanket is a very cheap feeling material, but decent and is how it looked in the picture online. I haven't worn one of the t shirts yet, but the one I put on today (never worn or washed) has a weird seam lump on the right shoulder. The shirt is puffed up and looks like there is a pile of fabric under it, but it's just sewn poorly. For the wait and the price, the merch is not worth it. Maybe if there is a sale, the hoodies would be fine. Online support was also not helpful at all. I regret ordering, due to their no return policy.

Horrible company with horrible customer service! I made an order of $260 and they never fulfilled my order. I sent them an email over a month later asking about my order (since I had not heard anything) and after 2 weeks I got a reply from them saying they could not fulfill my order as one item was "out of stock". They said they do not issue refunds and I would need to ask for a store credit. It's been months and I have not received any of my order or gotten a refund/store credit. They do not reply to emails to resolve the situation and do not have a phone number to contact. Do NOT purchase from here.

I purchased something 3 things on there website and it's been 2 months and still never received It don't buy! Don't waste your money they don't ever answer my emails

This was going to be my God daughter's Christmas gift because she is a big fan. I have a feeling it's not going to make it here in time or maybe at all. I've been trying to get ahold of these guys and no answer they obviously don't care. I mean i don't care if they get in touch with me they probably just give me fake Smiles but my goddaughter could have had a real one.

Now tell me how can you sell products NOT SHIP THEM after they sold out but make new ones instead of shipping the ones already ordered? Please I have ordered on a lot of sites and I know it takes some longer hut with this one it never took this long and it's funny how it's always the "limited mystery boxes" I am so mad because I paid ALMOST 100 FOR SHIPPING so it would arrive by time but still not shipped nor any answer by the incompetent customer service!

I ordered my package over 4 months ago and still haven't received it yet. No delivery update. And when I contacted them I still haven't received a response.

I ordered sweatpants from them over a year ago. Never received them. Emailed them at least 6 times never got a response. It's not like their merch is cheap. It's expensive. And you'd think they'd have the decency to at least refund or send an email. Do not buy from them unless you are famous. You won't receive your merch in a decent time or at all even. I would give zero stars if I could…. Yours truly~ Allycia

This company is a scam! While you may get lucky & they will randomly send out small orders, most orders they never ship at all. I have been waiting almost 3 months for and order of $404! They do not have a working phone number & repeated emails to them went unanswered til they finally answered me once & said that some of my items were out of stock (which I ordered the minute they "dropped"/released, so that's interesting), & they offered no refund or partial shipment & then never answered me again after more emails! I emailed them 7-10 times! I finally had to file with the BBB & my credit card company & to this today they have not answered any of us! My credit card company was able to issue me a refund and they have 90 days to respond, which seems like they won't, since this filing was a few weeks ago. What a waste of time & money! Not worth it and not sure how they will ever stay in business!

Placed an order in NOVEMBER. It is now May and I have no received a thing as well as everyone else that purchased online. PLEASE call your bank because this company is a SCAM. There's 100's if not thousands of people waiting on their "order" from November. They'll respond on Instagram comments to act like they're a real company to tell you to dm them or email them then never check the dm or email. Fraudulent company and it ruins the name Phora.

So he just not gonna give us the stuff we ordered or what? Atleast say something. Came here to see if other people had the same and no wonder it's 2 stars

Make sure you people are ordering from the legit site, all my Yours Truly orders have come in with great service.

Yours truly is a terrible brand. They have constant sales and giveaways but there is a slim chance you get your order right away. Most businesses have effective communication and work with their customers, however, yours truly has neither of their qualities. I ordered from them once but never again. It took about three to four months for me to get my order. Most people aren't so lucky.

I'm a really big fan of phora and his music I really am but I ordered my items on Black Friday and I still haven't received anything, my order hasn't even shipped and now it's January 9,2022 so I've been waiting for a while now.

I ordered two sweatshirts and three shirts back in April 2019, and I only received one sweatshirt and three shirts. So I have contacted their support via email every since I realized I wasn't going to receive it in a separate package. And I still haven't even gotten a reply from that. This is really frustrating considering that each sweatshirt were $75 a piece. With this being said I will never order from them again even though I'm really a huge fan of Phora. I was most excited to even get to order these items considering I have been really interested in his logo For sometime now. I really expected that this wouldn't have happened and I am really disappointed. I don't think I would run the risk of not ever receiving my items and get him through this company.

Made an order of $40 in September never received it. I continued to contact them and they just told me pretty much that I should receive my order soon, tried again by describing what I ordered for them to then tell me that they are out of that shirt even though it didn't say that on the web site so then in November they gave me a 60 credit I was happy thinking this would make up for the months I've waited but still in January I haven't received my order :/ and they haven't messaged me back. Disappointed.

I ordered a hoodie from this company and it took them four weeks to ship the hoodie with little to no communication with me. Once it has been 3 1/2 weeks I emailed them and asked them to cancel the order because I no longer one of the hoodie since it took so long to ship and instead of accommodating my request they went ahead and shipped the order anyway. All this for an overpriced hoodie. I would strongly recommend not purchasing from this company.