All I can say is, give them time. He just started his own clothing line with any help from big companies. He accomplished everything on his own. And this is NOT a scam. The order does come in and it's worth the wait. But I do recommend this place
I ordered my items nov 23,2018 I finally received them jan 9,2019.
Once it was sent from company... I had items on 1 week to Canada. It took exceptionally long to process.
Product is well made. Happy with product, not service
I had read the reviews before purchase so knew exactly what to expect. I live overseas so the items were shipped by dhl e commerce who used the national post for delivery. The national post here sadly is known for a slow service. Anyway after chasing my order with yours truly, ( always receiving a courteous reply, I finally received the hoodie. I am very happy with the purchase. And to be fair the service has also been very good
I ordered two sweatshirts and three shirts back in April 2019, and I only received one sweatshirt and three shirts. So I have contacted their support via email every since I realized I wasn't going to receive it in a separate package. And I still haven't even gotten a reply from that. This is really frustrating considering that each sweatshirt were $75 a piece. With this being said I will never order from them again even though I'm really a huge fan of Phora. I was most excited to even get to order these items considering I have been really interested in his logo For sometime now. I really expected that this wouldn't have happened and I am really disappointed. I don't think I would run the risk of not ever receiving my items and get him through this company.
The clothing is great but the shipment takes forever. Don't get me wrong I love Phora & have always been supportive but I waited 4 months for my package of a 2 hoodies, t shirts, slides, and a very cheap quality phone case which I do not recommend. They don't even give you your $50 gift card, I had given up hope of receiving it after 2 months. Definitely not worth the wait, plus I've been reading comments, people still HAVE NOT received their package!
I was one of the first orders on black friday and still have not received my merchandise. I have wrote various emails, commented on their Instagram posts, and even direct messaged their Instagram. Despite receiving replies a few times, I still have not gotten a refund or the merchandise that is owed to me. They have even opened a physical store in Los Angeles before completely dealing with all the disputes from me, along with others who have ordered and have the same complaints.
I order items on November 26 and have not received them all of a sudden they are not responding to my emails any longer And it looks like they have scam quite a bit of people judging from the reviews please help me report these people
I purchased something 3 things on there website and it's been 2 months and still never received It don't buy! Don't waste your money they don't ever answer my emails
To the people saying give them time they have a ton of orders. Your an idiot! We gave them 4 full months to fulfill our order and they will not respond to our emails. And if they are so overloaded with orders they need to stop selling until they get caught up. Do not order from them they suck so disappointing since it was originally a Christmas present. Had to escalate through paypal to get my refund!
I am disgusted with this website! My son is a huge fan of this clothing line and this is the first and last time we ever order from them. How do you tuna business with no contact number or customer support? I ordered my items on November 23 and I have yet to get them shipped out! Every time I check the website the status is still reading "Paid"... I have emailed them 4 times and have not received a any reply! Never again! WHERE IS MY ORDER!
Horrible customer service. Placed a large order for my boyfriend's daughters birthday, they immediately took out the amount owed, never processed the order. Won't return emails about a refund or order details. Same repetitive email response when I reach out through email.
So he just not gonna give us the stuff we ordered or what? Atleast say something. Came here to see if other people had the same and no wonder it's 2 stars
Shirt materials attract lint. I ordered a jacket and it sounds like a trash bag everytime i walk. The tag said another company's name/sports wear. Packages take months to come in. This was the last time i'll order from them. Phora lost my support
I had to give it one star, just to get this posted... Truthfully it deserves NO star! My son LOVES Phora and his clothing line. Unfortunately, it takes months to get your order, if it arrives at all! When you attempt to make contact, you get polite scripted apologies, but NO resolutions!
Their store is no different! A Hole in the wall, we had to step over a homeless man to get through the front door. Very empty space, out of most sizes and styles. They tell you to order on line! I would have laughed, had I not been so disappointed for my son. HUGE let down for him! I have come to the conclusion, this is a bogus front!
I made a purchase on Black Friday. I have yet to receive tracking, or even something as simple as a status update. I could've ordered something from China and received it by now. It's been a month. Customer service is a joke. So now it's time to file a complaint with the better business bureau. Hundreds, of not thousands of people are waiting for orders. Meanwhile this company is just sitting on money and product. This is no way to run a business. I'd suggest you all filing a formal complaint with the Better Business Bureau.
I ordered 8 months ago. I've sent countless emails to the company trying to get any information about anything, and still no response. Definitely a scam, boo to Phora
Yours truly is a terrible brand. They have constant sales and giveaways but there is a slim chance you get your order right away. Most businesses have effective communication and work with their customers, however, yours truly has neither of their qualities. I ordered from them once but never again. It took about three to four months for me to get my order. Most people aren't so lucky.
My daughter is a huge fan. I cannot allow her to order from this company any longer. The orders take forever and the sizes are ridiculous. We ordered slides and they are huge! There is no way to contact this company, I get back every email as undeliverable. How can they run a business like this? I think they are overpriced, making big money fast and wont be around long. They obviously dont care about their fans!
Im very disappointed! I ordered a couple items more than a month ago and I still have NOT RECEIVED ANYTHING! I've tried contacting them through email a lot of times and it's the same answer "they're working hard on the order" s or because of Covid! I've asked if I can cancel my order but they said they can't it's like why not if my order hasn't even shipped! Super frustrating! I WILL NEVER ORDER ANYTHING FROM THEM AGAIN!
Made an order of $40 in September never received it. I continued to contact them and they just told me pretty much that I should receive my order soon, tried again by describing what I ordered for them to then tell me that they are out of that shirt even though it didn't say that on the web site so then in November they gave me a 60 credit I was happy thinking this would make up for the months I've waited but still in January I haven't received my order :/ and they haven't messaged me back. Disappointed.
Overview
Yours Truly Clothing has a rating of 1.7 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yours Truly Clothing most frequently mention black friday, customer service and phone number. Yours Truly Clothing ranks 1807th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members