Young Living Essential Oils

The website seemed to state the only difference between the premium starter kit and the basic start kit was the inclusion of a diffuser. This is not true, the basic starter kit also doesn't have the oils.

Unlike most companies, you have to pay for the shipping of the return. I contacted the customer service and talked to the supervisor on the floor, Natalia. They would not even apply the shipping to a future order just to keep a member.

It will probably just be a six dollar return shipping, but if it is this difficult to work with them, I would gladly find another company.

After I cancelled my monthly order it still was put through, then I emailed asking to be cancelled and was still shipped out!
The products are ok, I was convinced, but then I realised it's really just a pyramid scheme and all they care about is the money and getting themselves higher up the pyramid.
Really disappointed as I had high hopes.

When I started with this business, they had some nice perks to incentivize you into their rewards program. Over the past two years these have dwindled to where you get only a newsletter and you don't even have the environmental friendly option of opting out of that needless piece of self-aggrandisement. And they tell you that you can switch your delivery dates to get an order early but what they don't tell you is that you can NEVER switch it back, allegedly b/c they are so busy. And you do earn points but you can't use them on many oils and you can't use them with your ER Rewards. You have to pay for the shipping, even though that's less friendly to the planet. More money making for this behomoth. And customer service even told me that they are getting tons of complaints and that they don't agree with the changes being made. It's just not worth the hassle. Use Doterra.

I had ordered young living's all purpose cleaner, when it arrived at my house, the liquid had leaked inside the bag.
My friend who had recently got me to join said call customer service they are great, they will replace it for you no problem. I called young living customer service after waiting in the queue for 30 mins I got a representative who told me they would give me some points towards a next purchase. I didn't want a credit towards a next purchase I just wanted a new bottle. This is poor customer service and because of this they will be loosing me as a customer.

I bought the wrong oil, so I had two orders. I asked by e-mail to cancel my first order. They said yes. Then all of a sudden, I had two orders shipped. I called in to ask why they were both shipped, and they had NO idea about the e-mail I had documented with my cancellation request. They refused to make it right, charged me for both orders, and lost a customer in the process. I'll gladly shop elsewhere for my products that will take care of a long time customer better than this!

Try Revive. The oils average 30 percent of cost, there is no shipping or taxes. Young Living jacks up the price to support MLM, adds shipping, shipping tax, regular tax. Revive has same quality (or better) oils, greater selection, faster shipping, etc.

I've been using YL for a couple years and honestly LOVE the oils. The oils are great and I have never had any issues with the quality or packaging. What I have had repeated issues with- is the customer service and shipping. It took over a month for my last subscription to be delivered and they sent it to the wrong address, and I have no way of getting to it since its a PO BOX. So they sent me a "replacement", which I'm not hopeful will arrive to the right spot.

And, they don't do refunds so I'm sure I'll be out another $100. I was supposed to be refunded for an incorrect order a couple months ago, but it has not appeared on my bank statements?

I really do love YL, but their customer service reps are not helpful at all. Every month I feel like I'm giving them a second chance.

I have been a Young Living member for 30 years. Over those 30 years, I have seen and experienced the steady deterioration of their customer service when you need answers to their shipping mistakes, order mistakes, and billing mistakes. It's such a royal pain to have to deal with these issues several times a year when ordering my monthly auto ship order, or in redeeming my reward points. Sometimes it takes HOURS for them to get a customer service agent on your phone call to them. This company makes MILLIONS of dollars from people like me. It's only a matter of time before I dump them, and find another company that has respect for the people who keep them in business! THAT'S ALL...

I may not be a big volume member, but I have been a consistent member since 2015. I needed to place an order and wanted to use my reward points. Imagine my surprise when I couldn't use my points because my last order (which was just processed) was $4 shy of the minimum because the company had one of my products out of stock. This was not due to my doing. So now I have to either spend MORE money by moving up this month's order or I have to wait until the end of this month.

I don't mind having rules you need them to effectively run a company. When the rules become so stringent that you throw customer service out the window, that is a problem. It is a shame. The oils are great but the company has lost it's view of what customer service means.
Sincerely

Deanna Valenzuela

I received a Feather the Owl diffuser as a GIFT for my son. He absolutely loved it. The diffuser, lights, and sounds worked perfect, for about two weeks. Then the sounds wouldn't work. I contacted customer service to try to troubleshoot or get it replaced. The customer service I received From Jade S. Was telling me that since it was a gift there was nothing I could do about exchanging it. I asked If she could help me figure out why it stopped working and I got told that I may need a new diffuser or new parts but I couldn't do any of that, even though it has a one year warranty. If you want to waste your time and money to be extremely disappointed in a product that stops working in two weeks then this is the product for you. The customer service rep Jade S. Was completely incompetent in listening or helping out the customer. Everything about this experience has been horrible. DO NOT BUY.

I have never been so excited and then let down by a company in my life! They are LIARS, you can't return anything without a fine or penalty. Best part without you knowing they change your status so that you are unable to chat or call with a complaint. I'm packaging EVERY single item I have open/unopened and returning. Calling my bank and reporting fraud as these products are not marketed as stated and it's a total SCAM. $600 in oils is unheard of, I don't give a flying F*** how good they "good" "natural" "pure" they are. When I lived in London and ordered from Neal's Yard, 1st they were 1/50 the price, pure and there wasn't a hidden membership. MLM schemes are what they are schemes and thieves! I will loose a friend over this, however I'm so mad at this point I don't even give a rat's a**. THIS IS BEYOND SCAM!

Worst and longest Shipping company They say one to six days the order will be packed and packed as soon as possible They should say they pack on the sixth day