Amber M.

I received a Feather the Owl diffuser as a GIFT for my son. He absolutely loved it. The diffuser, lights, and sounds worked perfect, for about two weeks. Then the sounds wouldn't work. I contacted customer service to try to troubleshoot or get it replaced. The customer service I received From Jade S. Was telling me that since it was a gift there was nothing I could do about exchanging it. I asked If she could help me figure out why it stopped working and I got told that I may need a new diffuser or new parts but I couldn't do any of that, even though it has a one year warranty. If you want to waste your time and money to be extremely disappointed in a product that stops working in two weeks then this is the product for you. The customer service rep Jade S. Was completely incompetent in listening or helping out the customer. Everything about this experience has been horrible. DO NOT BUY.