I may not be a big volume member, but I have been a consistent member since 2015. I needed to place an order and wanted to use my reward points. Imagine my surprise when I couldn't use my points because my last order (which was just processed) was $4 shy of the minimum because the company had one of my products out of stock. This was not due to my doing. So now I have to either spend MORE money by moving up this month's order or I have to wait until the end of this month.
I don't mind having rules you need them to effectively run a company. When the rules become so stringent that you throw customer service out the window, that is a problem. It is a shame. The oils are great but the company has lost it's view of what customer service means.