First off, I've been a loyal to YL and do selectively like a few of their oils exclusively. With their latest sale, I was adding items to my cart and this pop up happens after each add, one says go to cart and the other says buy with PayPal (or something along those lines). My finger slips and hit the PayPal button. I'm automatically checked out for over $300. No confirmation or anything.like amazon, but without the ability to cancel right away or get any help from customer service. I needed it cancelled, because I was not done finalizing the order and was not wanting to pay through the account it took the money from. I dealt with customer service 3 different times over this. The first one I was told after being on hold for 30+ minutes that she couldn't change the payment or edit the order at all. Literally nothing to be done to just make it an easy fix. She told me she would "request" to stop the order and have it refunded to my original payment, but I wouldn't know for a few hours when I check the order status online. Well, they did stop it, but put over $300 as credits on my account. So then there was a headache of getting ahold of them through chat to deal with that and other issue of placing another order and the "free" items weren't showing up because of the cancelled order. First chat lady told me she would request my money be refunded to original payment. But wasn't helpful with anything else. Then the chat disconnected. More time waiting, having to re-explain AGAIN. She was finally able to re-order after I spelled it out for her how she could actually help me. 1 week later and after an responding to my initial problem (I tried every way of getting ahold of them) with a very basic sorry for the inconvenience, I find out my money is still not in the process of being refunded to my PayPal account. I was told it would be in my account in 5 business days, so I was hopeful that was the case since I was told twice, that would happen. So now apparently I have to wait another 5 days (so at least 12 total) to get my money back in my account. If you have crappy customer service, you should not have an automatic payment button. Also? The lack of care or support from customer service was horrid. I will not be giving this company my business again.

I want to start this off by saying that I'm not a customer of Young Living, but I received a package for one of its members. It was addressed to my apartment complex and I did my due diligence of posting to our apartment board to try and find the owner of the package, but when this didn't succeed, I opened the package to look for the packing slip to contact Young Living. I have been on a run around with this company for the past 3 weeks since contacting the customer service email (the only contact method listed within the package, mind you) who kept telling me they would send me a paid return label to my email that I could print out to mail the package back. The first email that told me this said that we could call to discuss further - not sure why I would have to discuss receiving a return label, so I replied that they could just send it to me. The response time by email was inconsistent and I often received messages at 10pm/11pm - I know the US has a variety of time zones and I'm EST, but this would be outside of most business hours for even PST businesses.

Now we're multiple emails in and I've been told that I would receive a return label by email, but the only thing I've received is an "order confirmation" addressed to the original customer.

Beyond these slights which are already an indicator of poor customer service, there was a lot to be said about the packing itself. Even without opening the package, I could tell that items inside were damaged from the smell (I know they're essential oils and you could DEFINITELY smell them) and several items looked damaged when I retrieved the packing slip to attempt to call the company. I did not mess with the items, but it did not appear that the company did anything to protect the fragile items inside of the box.

Lastly, I still don't know how this was even delivered to my door. The address on the original label is to my apartment complex with no apartment unit number indicated. I'm towards the back of the complex on the second story which seems to be an oddly specific place to drop off a package that's not marked for here. I don't know why this would've come to me to begin with and I don't really know if that's Young Living's fault or not, but I am terribly confused.

Also, if the customer lives in the building? I'd much rather have had Young Living contact her so we wouldn't have to go through this hassle and we could just exchange the package. My guess is she's either already received a refund or a replacement package and Young Living just wants its stuff back at my hassle.

I love using essential oils and I've even looked into Young Living's products before, but I will never be a customer to them after this experience.

I wanted to love YL… I wanted to believe that YL had values as a company and cared about their customers, however after 5 months of giving them the benefit of the doubt, I am convinced this company is shady as hell. I like the oils. I truly believe that YL reps believe in the company and products, and are not intentionally trying to sell you highly over priced products. I know they are convinced and I don't blame them. But I'm here to tell you, the benefits of being a YL customer are zero… it's a lose, lose. Products are way overpriced, takes forever and a day to receive your shipment via snail mail, they Nickel and dime you… Rewards program I believe to be a scam. Customer service is terrible. There are quite a few more reputable essential oil companies out there that offer better incentives for customers (ie. Free shipping on every order, or free shipping with an order of $35 or more). Don't get caught up in the hype. This company is all about taking you for every dime they can get out of you. Here are some examples of my experience with YL in the past 5 months. 1. Ordered starter kit with diffuser (I think the diffuser is usually around $70). This diffuser is made of cheap plastic and broke 3 weeks later. 2.2nd order I ordered subscribe to save $50 plus an additional order of $100. Got free shipping and I was able to earn $5 rewards points. Next month, I ordered $50 via subscription (they charge you $7 for shipping on top of that plus taxes.) It comes out to be like $63 by the time it's all said and done. They did not give me credit on my account for consecutive months and did not give me rewards points for that subscription order. I contacted customer service. It took forever to get someone (chat). Then the YL employee was asking me all these questions to prove my identity before she could answer any questions I had. I'm like I have the order number…nope that wasn't good enough. I had to answer questions to prove it was really me… "please verify at least 3 things you ordered on your last order" there were at least 4 more random questions of that nature before she would talk to me. This process of verifying my identity took about 30 minutes. Finally, I was able to ask my question. I asked why I didn't get credit for rewards last subscription order. She said she would fix my account and update it in the system. For a couple of days it was correct in the system, then my rewards points went back to zero and I had credit for zero consecutive months of subscription.
2. I placed my 3rd $50+ subscription order during their Black Friday week sale. I was not able to get the oils I purchased on subscription for the Black Friday discount even though they were 30% off that same day… I had to pay full price for them. I also placed a "one time order" at the same time so I could get some of the oils on sale. I spent $80. $80+ $50=$130. I should have qualified for free shipping but the non customer friendly YL website charged me $7 shipping for the $50 order and $7 shipping for the $80 order. $14 to ship like 5 oils via the US postal service regular ground shipping. I called immediately after placing my order and (again had to go through the ridiculous process of verifying my identity). I said I need the shipping on my order waived because I spent $130 and I was charged twice for shipping. Customer service told me that the "subscription" and "one time" orders cannot be combined even if done at the same time. I said okay, but I still spent over the $100 minimum to get free shipping so can you please waive the shipping. She had to talk to her manager. She comes back and says "I cannot waive the shipping charge, I can either give you a $12 (? Not $14!) credit to your account or add $20 (point value) to your account." Sounds very shady to me. By the way… ordered 14 days ago both orders happen to have the exact same usps tracking number. According to the tracking info, both orders are still awaiting arrival at a usps facility. I ordered oils from another company 2 days ago, received free shipping (also shipped by usps) according to the tracking info on that order I'm receiving it this week on Thursday. Not sure where my $130+ $14 shipping YL order is or when it will arrive. I really now believe YL is a scam to nickle and dime it's customers for each little thing and cut corners when possible. Oh I asked for my reward points be updated for September and October because they didn't automatically update. I'm pretty sure now my November subscription points are not showing correctly on my account. Too many issues to be a fluke. I smell a scam. I have not had any issues whatsoever with the other essential oil companies I purchase from. If your searching, I recommend Eden's garden, Plant Therepy, Revive, and Jade Bloom over YL.

Be careful with this MLM. The reason that you are paying a fortune is not for the quality necessarily but rather for the all the people involved within the commission structure. They also seem to have started a cult following and what I found strange is that they do not have any actual data to back their claims. When you expect people to pay 10x normal grocery prices, I would think the least a company can do is to provide some factual information that serves as a further step to assure the buyer that they are making the right decision. What I found strange is that they are not even organic certified which given their claims, I had no doubt that their products were at least that. And being USDA approved in my point of view is not even a high accomplishment given the relaxed measures that are used to determine that status. What I found particular disturbing, is that there is a mountain of controversy surrounding their founder D Gary Young. D stands for Donald by the way and not Doctor. Gary does not have anything further a high-school diploma although at least 4 times he has claimed to be a doctor and had his own practice. The last controversy that I could find was a video I have referenced below, watch it and keep in mind that Gary asked YouTube to take it off and they did for some time.
https://www.youtube.com/watch?v=8kwsCbLEE6U Despite what they make you believe, they pay their employees terribly law and are currently under a law suit filed in the state of TX exposing their pyramid scam disguised as selling essential oils for quasi-medicinal purposes. https://www.classaction.org/media/o-shaughnessy-v-young-living-essential-oils-et-al.pdf
Lastly, their founder has been involved in a controversy in 1982 when he insisted that he deliver his daughter in a water birth and somehow led to the death of an otherwise healthy baby by keeping her 1 hour under water. Have included the article below, just search for "Water Birth Tragedy"
https://news.google.com/newspapers?nid=1345&dat=*******&id=HUoaAAAAIBAJ&sjid=UScEAAAAIBAJ&pg=3433,*******&hl=en

To conclude:
Mr. Young's colorful 30 year history as the founder and CEO of Young Living included such memorable moments as: (a) being prosecuted for practicing medicine without a license on multiple occasions; (b) running a now shuttered "Young Living Research Clinic" in Springville, Utah, (subsequently replaced by a Young Living clinic in Ecuador) where he employed a quack physician convicted of manslaughter; and (c) allegations he nearly killed a patient through vitamin C infusions which caused renal failure.

Everything that I have written is backed up by proof and I hope you guys can see that it is not worth it. When you see the ethics of the person who invented the product, do you honestly trust the standard they proclaim to follow? I did find another brand that might seem more promising as at least they are USDA approved and vegan and seems like in every country they do business with, they seem to have the proper regulating agency for that nation certify them, which is better than none. The prices seem to be similar to Young Living and doTerra which is worth checking out https://www.newdirectionsaromatics.com/products/essential-oils/?gclid=CjwKCAiAwZTuBRAYEiwAcr67OUUTBlLFAiGxUlvyB5muOBvZBL27AuyjSxOhxLTDhlkAx2skz-wP0xoCKloQAvD_BwE

"Thank you for contacting Live Help. Please have your member number and PIN ready. A representative will be with you shortly."

Please wait for the next available operator.
[Jaxen D] Hello, judy. Thank you for contacting Young Living's Live Help. My name is Jaxen D.
If you have not yet provided your member number and PIN, please do so. Otherwise, we will be happy to assist you once we are connected.

[judy] I was just disconnected and now I am ready to report your company for theft.
[judy] I made a return and am being told the item was not returned and your chat people disconnect
[judy]
"Thank you for contacting Live Help. Please have your member number and PIN ready. A representative will be with you shortly."

Please wait for the next available operator.
[Vahan O] Hello, judy. Thank you for contacting Young Living's Live Help. My name is Vahan O.
If you have not yet provided your member number and PIN, please do so. Otherwise, we will be happy to assist you once we are connected.

[judy] I need assistance
[Vahan O] Sure thing, what seems to be the problem?
[judy] I made a return for which I received authorization and yet now I see not everythign was refunded
[judy] So it was stolen?
[judy] I returned merchandise and it was stolen
[judy]?
[Vahan O] Let me see what is going on with that return. Do you have your Member Number and PIN?
[judy] How does one return items in one box and not everything gets credited
[judy]?
[judy] I received no correspondence so it was stolen?
[judy] Member Number: *******
[judy]
[judy] pin
[Vahan O] I see that the money was put back on the card ending in on the 20th of February. You should have had that money for several months now.
[judy] What amount do you see credited and what are the dates, because I do not see it all showing
[Vahan O] The only items that were in the box when it was returned was the Thieves Fruit and Veggie Spray, the TummyGize, and the Super Cal.
The operator has
[judy] Attached above the chat that was disconnect from me as I was typing.
[judy] As y ou can see the original authorization included the DEFECTIVE diffuser which was IN THE BOX
[Jaxen D] I am so sorry to hear there has been disconnections. I am looking in to the situation right now. While I am looking in to this, how has your day been?
[judy] THank you I will wait.
[judy] I packed the box, shipped the box, paid for the box, have receipt for the box from the postal service because the living company would not pay to return it. I had to pay to return it myself. A box with small items would NOT have weighed nor cost the amount I paid for postal service. So I am back to being stolen from the Living company
[judy] And how does a chat agent just disconnect when the customer is typing.?
[Jaxen D] Thank you for your patience. I am still looking to what I can do. Please do not disconnect.
[Jaxen D] I am sorry to hear an agent disconnected, there could have been an issue with the system. I hope I will be able to help you today.
[judy] yes I am waiting
[Jaxen D] Just to understand. You sent back an order to get refunded and you believe you did not receive the correct back?
[judy] I did not receive a full refund correct
[judy] living company credited for three items. And did not include the diffuser that was broken that was returned that I had to pay to ship and pay to return and is now stolen
[judy] I paid postal service 25.25 to return all of these items
[Jaxen D] Okay, I understand. I am looking to what I can do for you. Was the Aria used that you returned?
[judy] I tried to use the diffuser but it was broken in diffusing as well as shattered lid, thus I opted to return the entire unit
[Jaxen D] I am so sorry that this happened, What I can do is send a replacement Aria Diffuser.
[judy] I DO NOT WANT A REPLACEMENT THAT IS WHY I HAD TO PAY MONEY AGAIN TO RETURN THE ITEM
[Jaxen D] I am sorry, because it was used we cannot give a refund for this item. We could place a credit on your account for the item returned.
[judy] NO THAT IS NOT WHAT I WAS TOLD. NOW I"M BEING LIED TO
[Jaxen D] What were you told?
[judy] IT was shattered and I could not even get it to start. ATTEMPTING TO USE IS DIFFERENT FROM BEING ABLE TO USE
[judy] AGENT KATIE informed and gave return authorization
[Jaxen D] I do see the note for the return. They then informed us on the note that the diffuser was used and because it was used, they could not give a refund.
[judy] NOT USED BECAUSE IT WOULD NOT START. You asked it was used. I replied yes, I tried to use. It was shattered.
[judy] It is the same thing I informed agent when I called and was told I HAD to pay the return shipping cost out of my own pocket
[judy]
[judy] rma
[Jaxen D] Okay, I am looking in and seeing if there is more I can do. Thank you for your patience today.
[Jaxen D] I am very sorry. It is our policy that because it was used we are unable to give a refund for the item. We can place a credit on your account for the item receive and you can use it for future purchases.
[judy] IT WAS NOT USED IT WAS BROKEN
[judy] I will be filing fraud with BBB as well as disputing it with AMERICAN EXPRESS
[judy] Living company steals
[judy] AGENT Katie informed me of return. Now I come to find out that Living company lies and will not refund merchandise
[Jaxen D] If you feel that is a course of action you would like to pursue, you are able to do so. Your legal representative can contact our legal team to pursue this matter further as I am not certified to handle any communications that would involve a legal dispute.
[judy] You received merchandiise that was authorized to be returned and now living company is refusing to refund me per original RMA when I paid out of my own pocket
[judy] intimidation is for small people
[Jaxen D] I am sorry the agent might have been misinformed. If the items was used then we cannot refund it. I am sorry this is our company's policy. I did not mean to intimidate I was just informing you I am unable to talk about legal disputes.
[judy] Again agent, I could not use it. I tried to turn it on and it would not work and the lid was shattered. That is what you asked me
[Alyssa K] Hello Judy! My name is Alyssa K, I'm the supervisor on the floor tonight. I understand you're inquiring about your Aria diffuser and why you weren't refunded?
[judy] I am sure you can see the chat
[Alyssa K] Judy if an item arrives at our warehouse used, we cannot refund it even if it is shattered.
[judy] IT WAS NOT USED I TRIED TO USE IT
[judy] IT WOULD NOT TURN ON AND LID WAS SHATTERED
[Alyssa K] Judy we do have a record from the warehouse that the Aria lid was broken but clearly used and stained with oils. Even if you turned it on and tried to diffuse oils that is considered used.
[Alyssa K] I apologize for any inconvenience and would be happy to inquire about a credit for you but a refund will not be issued.
[judy] The lid was broken when I received it. I tried to fill the bin and it would not work. THUS IT WAS BROKEN AND COULD NOT BE USED
[judy] You have stolen from customer
[judy] I am disputing this charge with american express as your living company steals
[judy] BBB
[Alyssa K] If any part of the merchandise is broken, we ask that you let us know within the first 5 days of receiving it so we can arrange a refund or replacement. If you feel that is a course of action you would like to pursue, you are able to do so. Your legal representative can contact our legal team to pursue this matter further as I am not certified to handle any communications that would involve a legal dispute.
[Alyssa K] The confirmation for this chat is *******, was there anything else I could help you with?
[judy] besides reconfirming that you work for a company that steals?
[judy] Again little people intimidate
[judy] amazing how your company that steals feels free to throw around threats to customers
[Alyssa K] This is not theft Judy, or intimidation. This is policy. Was there anything else I could do besides look into a credit for you?
[judy] What chat are you reading where you don't see theft or intimidation
[Alyssa K] Judy I have told you our policy on damaged items and let you know who to contact if you would like to dispute charges. I will look into getting a credit for that diffuser because it is quite expensive and you did return it to us. I would be more than happy to email you with what I find but until that time there is nothing more I can do.
[judy] So just to be clear, you received my RMA and did nothing with it. So you received a $200+ broken item I paid to return and you did not credit me or anything. THUS IT IS STOLEN