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1 Review by judy

YoungLiving

YoungLiving

5/2/18

"Thank you for contacting Live Help. Please have your member number and PIN ready. A representative will be with you shortly."

Please wait for the next available operator.
[Jaxen D] Hello, judy. Thank you for contacting Young Living's Live Help. My name is Jaxen D.
If you have not yet provided your member number and PIN, please do so. Otherwise, we will be happy to assist you once we are connected.

[judy] I was just disconnected and now I am ready to report your company for theft.
[judy] I made a return and am being told the item was not returned and your chat people disconnect
[judy]
"Thank you for contacting Live Help. Please have your member number and PIN ready. A representative will be with you shortly."

Please wait for the next available operator.
[Vahan O] Hello, judy. Thank you for contacting Young Living's Live Help. My name is Vahan O.
If you have not yet provided your member number and PIN, please do so. Otherwise, we will be happy to assist you once we are connected.

[judy] I need assistance
[Vahan O] Sure thing, what seems to be the problem?
[judy] I made a return for which I received authorization and yet now I see not everythign was refunded
[judy] So it was stolen?
[judy] I returned merchandise and it was stolen
[judy] ?
[Vahan O] Let me see what is going on with that return. Do you have your Member Number and PIN?
[judy] How does one return items in one box and not everything gets credited
[judy] ?
[judy] I received no correspondence so it was stolen?
[judy] Member Number: 1182212
[judy]
[judy] pin
[Vahan O] I see that the money was put back on the card ending in on the 20th of February. You should have had that money for several months now.
[judy] What amount do you see credited and what are the dates, because I do not see it all showing
[Vahan O] The only items that were in the box when it was returned was the Thieves Fruit and Veggie Spray, the TummyGize, and the Super Cal.
The operator has
[judy] Attached above the chat that was disconnect from me as I was typing.
[judy] As y ou can see the original authorization included the DEFECTIVE diffuser which was IN THE BOX
[Jaxen D] I am so sorry to hear there has been disconnections. I am looking in to the situation right now. While I am looking in to this, how has your day been?
[judy] THank you I will wait.
[judy] I packed the box, shipped the box, paid for the box, have receipt for the box from the postal service because the living company would not pay to return it. I had to pay to return it myself. A box with small items would NOT have weighed nor cost the amount I paid for postal service. So I am back to being stolen from the Living company
[judy] And how does a chat agent just disconnect when the customer is typing. ?
[Jaxen D] Thank you for your patience. I am still looking to what I can do. Please do not disconnect.
[Jaxen D] I am sorry to hear an agent disconnected, there could have been an issue with the system. I hope I will be able to help you today.
[judy] yes I am waiting
[Jaxen D] Just to understand. You sent back an order to get refunded and you believe you did not receive the correct back?
[judy] I did not receive a full refund correct
[judy] living company credited for three items. And did not include the diffuser that was broken that was returned that I had to pay to ship and pay to return and is now stolen
[judy] I paid postal service 25.25 to return all of these items
[Jaxen D] Okay, I understand. I am looking to what I can do for you. Was the Aria used that you returned?
[judy] I tried to use the diffuser but it was broken in diffusing as well as shattered lid, thus I opted to return the entire unit
[Jaxen D] I am so sorry that this happened, What I can do is send a replacement Aria Diffuser.
[judy] I DO NOT WANT A REPLACEMENT THAT IS WHY I HAD TO PAY MONEY AGAIN TO RETURN THE ITEM
[Jaxen D] I am sorry, because it was used we cannot give a refund for this item. We could place a credit on your account for the item returned.
[judy] NO THAT IS NOT WHAT I WAS TOLD. NOW I"M BEING LIED TO
[Jaxen D] What were you told?
[judy] IT was shattered and I could not even get it to start. ATTEMPTING TO USE IS DIFFERENT FROM BEING ABLE TO USE
[judy] AGENT KATIE informed and gave return authorization
[Jaxen D] I do see the note for the return. They then informed us on the note that the diffuser was used and because it was used, they could not give a refund.
[judy] NOT USED BECAUSE IT WOULD NOT START. You asked it was used. I replied yes, I tried to use. It was shattered.
[judy] It is the same thing I informed agent when I called and was told I HAD to pay the return shipping cost out of my own pocket
[judy]
[judy] rma
[Jaxen D] Okay, I am looking in and seeing if there is more I can do. Thank you for your patience today.
[Jaxen D] I am very sorry. It is our policy that because it was used we are unable to give a refund for the item. We can place a credit on your account for the item receive and you can use it for future purchases.
[judy] IT WAS NOT USED IT WAS BROKEN
[judy] I will be filing fraud with BBB as well as disputing it with AMERICAN EXPRESS
[judy] Living company steals
[judy] AGENT Katie informed me of return. Now I come to find out that Living company lies and will not refund merchandise
[Jaxen D] If you feel that is a course of action you would like to pursue, you are able to do so. Your legal representative can contact our legal team to pursue this matter further as I am not certified to handle any communications that would involve a legal dispute.
[judy] You received merchandiise that was authorized to be returned and now living company is refusing to refund me per original RMA when I paid out of my own pocket
[judy] intimidation is for small people
[Jaxen D] I am sorry the agent might have been misinformed. If the items was used then we cannot refund it. I am sorry this is our company's policy. I did not mean to intimidate I was just informing you I am unable to talk about legal disputes.
[judy] Again agent, I could not use it. I tried to turn it on and it would not work and the lid was shattered. That is what you asked me
[Alyssa K] Hello Judy! My name is Alyssa K, I'm the supervisor on the floor tonight. I understand you're inquiring about your Aria diffuser and why you weren't refunded?
[judy] I am sure you can see the chat
[Alyssa K] Judy if an item arrives at our warehouse used, we cannot refund it even if it is shattered.
[judy] IT WAS NOT USED I TRIED TO USE IT
[judy] IT WOULD NOT TURN ON AND LID WAS SHATTERED
[Alyssa K] Judy we do have a record from the warehouse that the Aria lid was broken but clearly used and stained with oils. Even if you turned it on and tried to diffuse oils that is considered used.
[Alyssa K] I apologize for any inconvenience and would be happy to inquire about a credit for you but a refund will not be issued.
[judy] The lid was broken when I received it. I tried to fill the bin and it would not work. THUS IT WAS BROKEN AND COULD NOT BE USED
[judy] You have stolen from customer
[judy] I am disputing this charge with american express as your living company steals
[judy] BBB
[Alyssa K] If any part of the merchandise is broken, we ask that you let us know within the first 5 days of receiving it so we can arrange a refund or replacement. If you feel that is a course of action you would like to pursue, you are able to do so. Your legal representative can contact our legal team to pursue this matter further as I am not certified to handle any communications that would involve a legal dispute.
[Alyssa K] The confirmation for this chat is 122515387, was there anything else I could help you with?
[judy] besides reconfirming that you work for a company that steals?
[judy] Again little people intimidate
[judy] amazing how your company that steals feels free to throw around threats to customers
[Alyssa K] This is not theft Judy, or intimidation. This is policy. Was there anything else I could do besides look into a credit for you?
[judy] What chat are you reading where you don't see theft or intimidation
[Alyssa K] Judy I have told you our policy on damaged items and let you know who to contact if you would like to dispute charges. I will look into getting a credit for that diffuser because it is quite expensive and you did return it to us. I would be more than happy to email you with what I find but until that time there is nothing more I can do.
[judy] So just to be clear, you received my RMA and did nothing with it. so you received a $200+ broken item I paid to return and you did not credit me or anything. THUS IT IS STOLEN

judy Has Earned 4 Votes

Judy M.'s review of YoungLiving earned 4 Very Helpful votes

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