YOOX

I noticed a credit card charge on my account that wasn't made by me of $91. Also, tried logging in and my account was completely cancelled and I couldn't log in. I called them and asked what was going on and she responded that "it happens all the time". This is a complete inside job and the people that work there probably scam people for small amounts of stuff all the time. DO NOT PURCHASE WITH THEM, AS YOUR CREDIT INFO WILL GET STOLEN. The only way an account can be cancelled is if you call them to cancel it. Obviously, it wasn't me.

Average service. The website is not comfortable to use, but the discounts are okay. Hopefully, they will improve soon because i don't know if i will use them again in the future

I ordered 2 pairs of Guiseppe wedge sneakers in white couldn't tell the difference between the 2. Received them and figured the difference out but they didn't fit. Returned the products and reordered the same items in a smaller size. Just recvd my order today which I should have received over a week ago due to free expedited ship code that they didn't honor. Found out today they're sending me back 1 pair of sneakers because of their policy. All items were eligible for return, I only tried on 1 of each shoe. Submitted a dispute through PAYPAL. They won't let me speak to anyone in the "warehouse" to find out why they're returning the item back to me. Even though I repurchased the same items in a smaller size Clearly indicating the shoe was the wrong size... BEWARE THEY DON'T HONOR THEIR POLICY... SCAMMER LIKE BEHAVIOR

Someone from NYC refered me to this site I checked it out found a couple of items of my interest decided to make a purchase as I'm going thru the purchase process they start asking for account #'s transaction id #'s etc so I asked why they said policy so I started doing research smh the things that I found do I immediately called my bank and PayPal they got rite on they froze everything and called and told me these people were trying to withdraw 1000's of dollars out of my account without my knowledge

Placed an order for 2 prs of Fitflops on 28 December - received goods on Thursday 5 Jan - which was 5th working day. Received Fitflops as ordered and happy with delivery time.

I recently ordered a pair of booties from a company called strategia. Beautiful suede boots waited over a month to receive them and instead. Got a box with dirty filthy sized 12 sneakers. That's someone exchange for my new boots. I called customer service various times to let them know what happened sent pictures. I have been shopping for Uber 6 years. Spent hundreds of thousands of dollars on products with youks, clothing and shoes. And what do I get from customers service? I get an email back stating that they are returning my dirty sneakers to me. These are not my sneakers. They were somebody who worked in the warehouse in New Jersey that took and stole my boots and replaced them with their filthy sized 12 sneakers. I have never been so shocked and disappointed. Then to add fuel to the fire. They decide to ship me back the disgusting sneakers and won't take responsibility for anything regardless of my history and my purchase history. And the integrity of my purchases. They refused to give me back my money. I filed with PayPal I will never, ever shop with them again. Think twice before you do and by the way there was no quality tag. Check in the shoe box. The shoe box which was actually a different spit brand of shoes. With filthy sneakers that somebody was wearing when they were packing up. My boots disgusting customer service with no results. At least a phone call. Nothing just an email stating that they decided. It was not their error or problem. And they are returning these filthy sneakers to make. That was their solution. I do not recommend shopping with them. Think twice before you do

Bought 2 cp company sweatshirts one had the certilogo removed so no way to tell if its authentic and the other one has a massive discolouration on the front so it unwearable

Ordered some boots from Yoox, been a customer for 17 years, for a trip away. Boots arrived and are completely different from the product I ordered. Having ordered these boots when a promotion was on it was now going to cost me more to have the equivalent boot as they refused to price match the original product as it was 'not procedure!' Refused repeatedly to put me through to a manager to make a compliant about this policy for their error and expect me to be financially out of pocket for their mistake. So sorry Yoox you have lost a long and loyal customer, luckily I have discovered HEWI London so will be using them from now onward. Will be returning the boots for a full refund when all I wanted was them to exchange the boots for the product I had originally ordered or failing this the exact same boot i a dull leather as opposed to the shiny (this was going to cost me an additional £71!) which was a compromise on my behalf as I preferred the slightly shinier leather. Have had issues with the delivery and collection service previously as well, they use UPS which have at times provided a shocking service.

Purchased a Celine White Classic Shirt (supposedly for Men as listed on YOOX) from them which turned out to be a Ladies Celine White Classic Shirt

Before I made the purchase, I enquired with the Customer Service for its specific product code to avoid any confusion as there are 2 different cuts for this Celine Shirt i. E. "Skinny" or "Classic". The listing on YOOX does not state which of the 2 different cuts this shirt is in.

Their reply was that "it does not indicated on the product details" - which leaves me partially clueless. The reply also added that "In the event that you purchase the item and it does not meet your expectation, you may process return". So it is clear that they are not going to provide me with the product code (which I requested for in the first place to avoid the possible confusion above).

This is very unhelpful. I made the enquiry in the first place because of the listing which lacks of essential details and to avoid the hassle of me arranging for the return should the product turn out to be not what I wanted (and it is all due to YOOX's very sloppy listing in the first place).

To my horror, when i received the product, it was not even a Men's Shirt.

This could have been avoided if (1) the listing was accurate (and had greater details) and (2) the customer service was more helpful.

Now I have to go through all the hassle in returning the product to them all thanks to their sloppy listing and unhelpful customer service. And they will probably take days for their refunds.

Very unpleasant experience.

It took me years of YOOX shopping to figure out what the heck their crazy system is. Yes, the descriptions are woefully lacking, and I'd much prefer that they allowed customers to leave reviews on items until they're completely out of stock, but the thing that's made me stick with the site is the fact that I've figured out how to end up with goods that were made in Italy or other parts of Europe, from shoes to clothes and bags. They don't always have the lowest price, but they do always have unique European pieces that you're never going to find at American department stores (they also sell plenty of stuff made in China, so it's not all high-end). If you like shopping through a site that has a high amount of stock for all of the merchandise being sold, that has a lot of photos of the items from every angle, that allows customer reviews, and that doesn't deal in a lot of past-season pieces, then YOOX probably isn't for you. But if you like to hunt down distinctive pieces that you're not going to see on anyone else in your town, YOOX is definitely for you. I've never had customer service or shipping issues in the several years I've been a customer, even when one of my shipments came all the way from Italy.

Every time i return an item, when they receive it they send me an email:

We were informed by Customs that the Proforma Invoice is missing: it was probably lost in transit.
We therefore need to provide Customs with another copy for your return to be released and arrive safely at our warehouse.
Please email us a new copy as soon as possible. Should we not receive the form, we will be obligated to refuse the return which will be reshipped back to you.

EVERY TIME YOU RETURN AN ITEM THEY WILL SEND YOU THIS EMAIL. AND EVEN IF YOU SEND THEM AGAIN THE PROFORMA INVOICE, THEY MIGHT NOT REPLY TO YOU, THEY MIGHT NOT TELL YOU THEY RECEIVED IT, THE WORST SHOPPING AND CUSTOMER SERVICE I ENCOUNTERED IN MY LIFE.

I bought one item from yoox the size was wrong. I returned the item I am sending emails to the customer service and they dont answer back. Dont buy from them they are a scam!

Greetings,

If yall here to find the truth about if Yoox is legit or not, here it is. I consider myself an expert on identifying fake goods and decided to give yoox a try due to them having lower prices than other sites.

I first bought a pair of jeans that came in pretty good quality and looked real ( buttons were legit YKK Zipper, material were good quality, stitching wasn't rushed and looked clean, distress was also professionally done, most legit designer garments have a heavier feel to them then fake garments)

So i decided to give Yoox a another try and bought a sweatshirt from moschino, i then learned about the negative reviews, and when I received my sweatshirt I immediately saw how fake it was, the tags seemed legit but the logo print on the shirt looked so fake and here is the underlying aspect... it was made out of 100% Polyester, one of the cheapest materials... Designer companies do not use this Material for sweatshirts, they make it 100% Cotton, and i confirmed this by going on Moschino's official website.

In Conclusion Yoox is a gamble, like i previously mentioned the Jeans i got, which was a pair of Versace jeans was indeed 100% real, but the sweatshirt was fake as hell. Buy at your own risk and ask yourself if you willing to spend money on a possible fake garment.

I ordered a pair of Lanvin sneakers. They arrived quickly and the order was correct, but I didn't like them as much in person, so I was thinking of returning them. When I went online to do this, I saw they were on sale for 30% below what I'd paid (about $430), with free shipping. I sent a message to customer service, saying that I was going to return them, but that I would keep them at the lower price, if they could refund the difference.

They confirmed that I could order a second pair at the lower price and return the first pair, but they wouldn't just refund the difference. Would have been a win-win, since they were paying for shipping. I was really annoyed that they wouldn't do this, since other retailers do it (especially retailers that sell high-end products), and was ready to just return them and forget about it.

After some back-and-forth, and letting them know that I'd written a negative review about the experience, they agreed to credit me the difference. The credit came through pretty quickly, within a couple of days. I'm happy with this result, am keeping the shoes.

Glad to see them step up to keep a customer happy, so this is an amendment to my initial review. Look forward to shopping with Yoox again.