Although my order was delayed Yoins customer service department kept me informed at all times.
Please say thank you to Miffy.
Dear Christine T.，
Thank you for your comment.
We are glad to know that you have a good experience shopping with us.We are sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team
Very accurate and prompt service. Good quality. Fits well. Advising buyers to order.
Folkow new in items
Thank you
Dear Rodica,
Thank you for your comment.
We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I love both. If only a more vibrant color choice was available... Comphy and washable!
I'll order again!
Dear Suzi M.,
Thank you for shopping Yoins.
Thank you for your suggestion. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I reviewed this great clothes few times in my videos. It is modern, good quality and arrives fast to me every time. Like them! Va Vana
Dear Maja,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I order several items on their shop. 1 of 4 was not on stock at that time and should be restocked within 1-3 days as I remember. Order was placed on the beginning of 6th month with option of express delivery... they split an order on 3 parts and said, that the rest of items will be sended via flat rate post (far away from express delivery, which I paid for).
So, I cancel the rest of order and recheck the stock, order two items 1 was on stock, 1 was restocking for 2 or 3 days (3rd whcih was restocking for 14 days I decided not to order), which was acceptable. I order not to split my order and send everything at once... but, they split it again... which will probably cause flat rate delivery for missing item which is only one which is important for me. Ok, I am checking possible dispatch date and it was said, that it will be sended on the same day as I checked order status, but they are changing that information every day and postponing it for one day each day. In this morning I checked item information on product page of certain item and size and it was indicated, that product is on stock and will be dispatched within 1-3 days... great, they will catch the deliver date if they will send it with express delivery, which I do not believe... After few hours I checked again: Product is not in stock, my order is still back ordered with indication that it will be dispatched today... but in meantime I get email, that I will need to wait for weeks?
So, if you want to do some serious business with them, DO NOT! If you have time and not care for delivery date... you can try, but do not stick on their emails, information etc... as they are not accurate at all.
Dear Bojana N.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Your order has been delayed due to the out of stock issue and now your order is on its way.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for customers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the out of stock issue.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We have sent an email to inform you more detail about the tracking information, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Hope to hear from you again.
Best regard,
Polly
My money back is going to be an act of God but I will NOT stop until I get my money back! Terrible - don't do it!
Dear Patty n.
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
W hy i havent recive my two orders yet. Am still waitng u guys are a joke if u can keep ur promise i want my money back
Dear Dabeyba,
We sincerely sorry t hear that you have not received the parcel yet. For we can deal with your case better, would you mind send an email and show us the order number? Then we can check the status of your order and provide the proper solution according the situation.（service@yoins. Com）
Please do not worry.If you do not receive the parcel within the shipping time.We can full refund or resend for you according to your demands.
Here is the links of the contacting and live chat:
https://www.yoins.com/Yoins-Contact-Us-a-33.html
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1
If you have any other further queries, please feel free to contact us.
Wish you a nice day*--*
Yoins Team
Very nice quality
All the dress is pretty as the pic
I bought 5 dress on the first time
All really nice and pretty :)) )
Very quick delivery very satisfied with my order the playsuit us perfect couldn't be happier perfect fit also
Dear Amanda H.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Good work Nice help in time help a little bit of a long waait thought the ordes were in stock and then they werent really bad thing
Dear Joelle v.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I placed my swimwear order with Yoins on 13th September and they decide to split my order in two shipments because their supplier was unable to deliver my remaining order on time. I spoke to a really rude Customer Agent named Ada, who firstly stated, I split my own order, then tells me my order wont be dispatched until 27th September. Im flying out the country on October 12th and this order is an essential for me in my trip.
Ada even insulted me by offering me a 3USD compensation and she kept insisting I cancel my order. What will I do with a 3USD compensation? I am sure there is nothing in your site worth 3USD.As of now they dont know where exactly is my first shipment and when will I receive it. For the second shipment, I requested Yoins to atleast deliver these items through an express courrier company and Ada tells me thats not gona help me either as they have their National day either. So much for helping their customer! Please Please Please, do NOT shop with Yoins as they dont deliver what they promise. I wouldnt recommend Yoins to anyone.
Dear Anita D.,
We are sorry to hear that this misunderstanding caused.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If you choose option "Split" or "Wait", please note: As a compensation, we will refund US$3 to you. Once again sorry for this inconvenience caused.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Bradly is me hero! Just had a quistion about one of my orders. He quickly resolved my issue: problem solved. Thnx Bradly!
Dear AnneMarie S.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
I'm glad that I found Yoims and I really like their cudtomer service too! :) I have ordered many times and I have been pleased every time.
Dear Vivian K,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I loved the dresses so much and they look even more beautifull than the pictuers and the quality is amazing I really loved them
Dear Weam s,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Really nice fitting dresses. Comfortable wearing and beautiful fabric. Beautiful colors. Length of the dresses resamble the photos on the webshop.
Dear Nicole B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Very nice top
Described very well
Soft material
Good price
Flattering
May have been able to order the next size smaller
Dear Lori C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Sunny was very helpful in making the necessary changes for my order. I cant wait to get the items!
Dear Jodi L.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
The process was quite simple. I hope to get my items as seen to do more business with you
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
The process was quite simple. I hope to get my items as seen to do more business with you
Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I apm contacting ebay & amazon on howcthey conduct their business
Dear Debra,
We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.
More details about the return policy, please refer to the website, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Yoins team.
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen B.
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team