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Debra W.

1
Level 1 Contributor

Contributor Level

Total Points
241

3 Reviews by Debra

  • ChicMe

10/30/21
Verified purchase

Tried to return the jacket but they did everything in their power to get me to keep it saying the postage would cost me too much. They offered me 15% refund then 30% until. I said I would keep it if they refunded me half, I didn't want to do this as now left with a jacket I don't want & won't wear. I will never order from them again

Tried to get me to keep it. Alot of pressure

Reason I chose this business:

I liked the clothes they advertised

Reason I chose this product:

The colours looked lovely on the jacket & great on the model. The colours were also different than shown

* ChicMe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
  • Hudson's Bay

1/8/18

After paying £10 to return my items to yoins they then told me I shouldn't have return to that address. I returned to the address on the package that it came from but told to send to another address after I'd returned it. Which I felt was deliberate as they wouldn't reply until after the return period

  • YOINS

9/16/17

Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I apm contacting ebay & amazon on howcthey conduct their business

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yoins y. – YOINS Rep

Dear Debra,

We are sorry to hear that you are not totally satisfied with our return policy and service.We sincerely apologize for the inconvenience caused.

We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 14 days of receipt. For hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.

We needed to confirm the information about your order before return to avoid the unnecessary misunderstanding. So that we do our best to process and refund for you as soon as possible.And we will arrange the refund immediately when we received the order.

More details about the return policy, please refer to the website, https://www.yoins.com/Yoins-Return-Policy-a-20.html.

We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).

Wish you a nice day.

Yoins team.

Debra Has Earned 1 Vote

Debra W.'s review of Hudson's Bay earned a Very Helpful vote

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Similar Reviewers on Sitejabber

Thumbnail of user michellel2696
3/29/24

Poor quality and not how it looked on the web I threw it in the bin as would not be wearing it

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URAI E. reviewed ChicMe
3/29/24

I have to wait for a long time for the order to be alright and when it's arrive is far too big...