Yand their after sales customer service is perfect
Wouldnt hesitate to recommend this company to friends and familu
Awful service! My items haven't been delivered. My money has been taken from account. No responses to my emails or phonecalls at all!
Dear Louisa,
We are sincerely sorry for this delay reply.As these days are our national day and Mid-Autumn festival holiday.We will reply your email soon.
In order to better issue your case, would you mind live chatting with us and providing your order number &email address.We will very appreciate if there is a simple question description. Then we can check details and find a way to assist you. Looking forward to your there reply.
Have a nice day
Yoins Team
Very timely delivery and beautiful quality clothing! I didnt have to wait long and the clothes were perfectly packaged and true to size.
Dear Renee w.,
We are very glad to receive your wonderful message. It is highly appreciated for your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
To little mail information about the processThanks to Sunny for being helpful online................
Dear Charlotte S.,
We are sorry for the delay in response.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We try our best to improve the service level and create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you. We will reply you within 24 hours if you contact us via email, please do not worry about it.
Wish you a nice day.
Polly
I ordered the shirts as 2XL and they were still way too small. The size labeled on the shirt was right, they were just really tiny.
Just brought a white set off YOINS and I'm very happy with it! Very affordable and still great quality and arrived within the shipping time stated!
The only 5 star reviews for this company are obbiously from the people who are running it. Broken engrish. Stop robbing people!
Dear Kristen G,
We are sorry to hear that you are not satisfied with the purchase. Could you please explain in details about the problem you encountered? We will offer you a proper solution based on your situation. Please do not worry about it.
Best regards,
Yoins Team
I ordered several items, planning to try them on and keep one or two. They were horrible quality and looked extremely different from the photos. Honestly, I can't blame them too much for that because they are cheap and that's a risk for buying online. I decided to keep one and return the rest...
OH MY GOD! I cannot even begin to explain the amount of hurdles you have to jump through to return something. They REFUSE to give you an address. I had to Chat with them and they told me I had to email and kept saying couldn't I change my mind... NO! They were the ugliest dresses I've seen and the total cost me $150 worth of clothes. Then they told me to email customer service. Still no address...
I emailed. Two days later they responded with a condescending email about properly picking a size, like I'm a child who doesn't know my own size.
It wasn't the size! They were the weirdest fit and style ever!
I had to email back detailed information about which ones I was sending back and the SKU number, etc...
STILL NO ADDRESS!
After two days I email again and chat again. The girl finally gave me and address but this is what she said I needed to do.
1. A distinct photo for the returning package
2. Inform us to record that which product you have sent and the quantity.
3. Take a photo to the post receipt and send us.
4. If possible, Please attach a note, including:
-Your order number
-The items SKU number
-Total quantity
-Return reason
WHAT?!?! UGH!
Plus the address is in China which means it's going to cost me SO MUCH to return. Never ever EVER am I buying a single stitch from this store again.
Sticking with Amazon Prime and those wonderful easy to print and usually free return labels.
Dear Mugs,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
All the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and products quality. Hope to hear from you again.
Wish you a nice day.
Yoins team.
The chat with Bradley was very helpful and insightful! He satisfied my needs with the chat! Thx for your help!
Dear Kristi P.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Shipping was great, tracking was great, it isnt exactly as the picture on the website but sizing was accurate. I would order again.
Dear Deanna r.,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Outstanding costumer service sunny was very helpful, helped me my item was not in stock and they helped me cancel my order!
Dear Laura n.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I just want to know WHY u have cancelled my Order? I didn't order u to do so? I paid it by credit card NOT pay Pal
Dear Suzie C.,
We are sorry to hear that this misunderstanding caused.
In order to avoid more unnecessary misunderstanding, the system will cancel and arrange a full refund to you if the order was delay the expected delivery date.And we will inform you via email.
As you paid through credit card, the refund will be showed in 7-14 business days. Please check your account later. One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check that? Hope to hear from you again.
Kind regards.
Yoins Team
Sunny was excellent great service fixed my order was patient and corteous with me overall great customer service
Dear Myra H.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Dealt with Bradley before and he is vey efficient and dealt with my query again. Well done again and thank you. Yoins are well recommended.
Dear Kathy W.,
Thank you for your comment.
We are happy to know that you are satisfied with our service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Good respons and help.
A+++++ from Denmark.
Nice shop and lots of clothes and choose from.
Love you shop
Dear Kamilla M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
My address was incorrect and thanks to the great service my order was reshipped. Very great service!
Great thanks for everything an help. They are very helpfull and every time they help very very very fast
Dear Patane s,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Hi I live in Bern Switerland? For how long will I reveive it if I order today? My size is 36 is that US 4?
Thanks
Dear Honeylett W.
The shipping time depends on the shipping methods.
If you choose standard shipping /air parcel register, it needs 7-25 business days.
EMS needs 7-15 business days.
Expedited shipping service needs 5-8 business days.
And the size problem, every product has different size chart on the product page, please check it carefully before you buy it.
If you are not sure, contact us directly via: http://www.yoins.com/Yoins-Contact-Us-a-27.html we will answer you in 24 hours.
Best regards.
Yoins team
I ordered from here before reading reviews. They cancelled my order and didnt refund the money! SCAM website
SO BASICALLY YET ANOTHER ASIAN SCAMMING CLOTHING BIZ! JUST QUIT WHILE YOUR AHEAD! CANT FOOL ME! I HAVE BEEN "HAD" BY WAY TOO MANY OF THESE TYPE BUSINESSES! BUYER BEWARE!
Dear Terri-Lynn H.,
We are sorry to hear that you had a bad experience about shopping with us.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi? groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve the issue?
Wish you a nice day.
Best regards,
Yoins team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear mo w.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly