Shorter delivery than expected, 6 working days. Overall quality good, 4 out of 6 items have the expected quality.
I ordered a few clothes and it turns out there was a misunderstanding were the stock online wasn't correct, so I had to wait a long time for the package. This wasn't a problem for me so I let them send the available clothes and waited for the others. Then there was another delay and at that point I canceled the order. Yoins sended me a few hundered point for the misunderstanding and apologized. When I didn't receive the one article that was allready send to me, they were again very understanding and helpfull. After transporting the article overseas it went missing. A few weeks later the package suddenly came in, but by that time Yoins had refunded the article. I though they should know that I received the article that was refunded for me. They let me have it! In the end I didn't buy anything, since everything was refunded, got a few hundred points and a free dress! But what I most love about Yoins, the models have curves and the clothes are available in larger sizes too. So for me, a girl with a butt and breasts, that doesn't fit in a size 36 and needs a little larger, this site gives me a really good impression of the natural fall of the garment on girls like me. Beautiful clothes, good quality and awesome service!! I'll be back!
Dear Anouk v.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
Great service. Query dealt with very quickly. Bradley provided very good service and has great customer skills.
Margaret Finch
Dear Margi F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
The service was great. I ordered few items and everything was great quality. Every clothing I ordered fits me perfect. I will definitely recommended.
I can't thank Bradley enough for helping me do an exchange on my order. Can't wait to receive my order.
Thank you again Bradley
Dear Claudia M.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly
Bradley was super nice and help me a lot... thank u so much to be so helpfully... wish u nice day and stay so nice as u are
Dear tatsjana G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered the 'same' coat from Zara &Yoins, the 2 coats arrived from the same shop. It was a red anorak
I was happy with my order, the reception time was short and the package conforms to my expectations.
I experienced good service from the customer service representative on live chat.They fixed the issue I was having.
Dear Megan M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
The clothes have great quality and the purchase information was very clear and always available. Im very satisfied!
Beautiful location high service and also a very wonderful, high quality and price is very appropriate products. Thank you very much
The dress I ordered was nothing like the picture. It had thick foam padding and the whole dress was crappy
Dear Paloma H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
The website is very easy to use, easy to order, and in general the choice is huge, delivery is fast, the quality of things is top notch
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I bought the floral wing sleeved dress. It is so beautiful & the quality of the material is excellent. Its beautiful on & so comfy.
Dear Anneliza H.
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
Thank you to the staff of the site for the quick shipment of the order.The goods are intact. Well packed. Quickly delivered.
Excellent customer service. Solve your questions quickly and solve your requests very quickly. Besides his clothes are cute and modern
Dear Dafne F.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Great clothing store with great merchandise and a great selection, affordable prices and fast shipping, thanks for the great service
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Love my blouse the color is amazing and the fit is right on point! Love the way it fits and very comfortable and affordable
Dear Anna H.,
Thank you for your compliment.
We are thrilled to hear such good feedback. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
I ordered 3 dresses took my money and never received my dresses had to contact Paypal to get my money back
Dear Del W.,
We are sorry to hear that this misunderstanding caused.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we are describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
After the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.
We sincerely apologize for all the inconvenience this has caused you.
Hope to hear from you again.
Kind regards.
Yoins Team
Was everything perfect the order and the size. I like your professional. Was my first order for this I order again
Dear Aldiona,
Thanks for your supporting. We will also advantage every aspect, and welcome any suggestions^-^.
Have a nice weekend!
Yoins Team
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexandra B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly