Sunny was very helpful and did a size change on a pre-existing order quickly and easily for me! Her service was prompt and efficient.
I received my order and it was beautiful, but was too small. Customer service (Vivian) was amazing! I will order from this site again!
Disappointed that the advertisements keep appearing on facebook displaying items of clothing that are out of stock.
Dear Julianne,
We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. There is a hot-sale item in you order. There many people interested in the item advertised on Facebook. We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Super fast reaction to my questions. Now just waiting to receive my order to try it as it is the first time for me...
Dear Ms C,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Excellent service Thank you for your help when contacting you about a top I had ordered. What was late coming. Help was given Thank you again.
Dear Sally W,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I just chatted with Bradley and he was wonderful. He answered my question quickly and solved the issue. Kudos Bradley!
Dear Diane S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I am very satisfied with my purchases on this page, what I am asking for and arrives very quickly thanks
Its perfect, very good service
The shipping is fast and the service its number 1
Bradley ask for all my question, vert good
Dear Alicia B.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I ordered a dress a while ago, which came later than the expected delivery date, but the quality of the dress was amazing.
Dear Golbahar S.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
A good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Always when I contact the service, they answer straight.
The customer service is very nice and they help if there is any issue
They take your money and don't send the order. They send emails with links to follow your order, but the link goes just direct to their product site.
Dear Ann-Kristin B.,
We are sorry to hear that.
If there is an out of stock item in your order, we will inform you via email.Is that the out-of-stock notification email which you have received? The link is just for your convenience to check which item is out of stock.
You can check the status of your order according to the path,”My account-View order-Order status”. In addition, you are welcome to contact us at any time to check the latest status of your order via email(service@yoins.com), the live chat ( https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday.If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear from you.
Best regards,
Yoins team
The delivery time was to much but the service and the attention was very Efficient and kind, i love my dress :) thank you
All the items I have ordered have been delivered and in a reasonable time. The only negative I have is the sizing can be deceiving.
Dear nancy g.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us.
Sorry for the inconvenience caused by the sizing, and we do our best to improve this issue. Please note that the most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Dress was delivered as expected. The order was split but both dress arrived plus minus at the same time. Dress fitted as stated in measurements.
Dear Eva J.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Thanks sunny 5 stars -you helped me with all my queries and answered all my questions quickly and efficiently
Dear Blanka c., it is our honor to help you solve the problem. Please feel free to contact us again if there are any other needs, please feel free to contact us. Thank you. Have a nice day. Atlee
Got answers asap about my shipping and shipping status. Super and quick service and will for sure order again.
Dear Thorunn F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I'm very pleased with the site, I had a problem with the parcel and I answered quite quickly. Recommended!
Dear Sasha F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Sunny was very helpful and fast when I needed to change my jumper size. Very polite and efficient. That was my very first time I ordered online.
Dear Zsofia H.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cylena P.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly