Yuri assisted me with my query - I appreciated how quick he was with his response. He also understood what I expected as a client and he exceeded those expectations.
Good quality of tailoring and knitwear, the only thing is a little thin, so refusal. Covers problem areas.
Ordered from them one time but got the delivery on time, well-packaged. The clothes fit very well, as described, the material is just okay but overall satistfied with what they have to offer.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Draped in elegance, her attire whispered tales of intricate lace and vibrant hues, a canvas of style painting the room with a symphony of fashion.
Dress was received in very good time. Communication was spot on. Dress fitted as expected. Correct sizing chart. Very pleased. Will reorder from company again.
Dear Margaret,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
A very good online store whose
Products are of excellent quality
A reliable store that serves your virtual customers quickly and delivers the products safely
Dear Ana H.,
Thank you for shopping Yoins.
We glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team
This company is a complete scam. DO NOT ORDER FROM THEM! I ordered 1 item and paid extra for expedited shipping and did not receive my order for over a month. I constantly tried contacting customer service and never would get a response. When I finally did get a response, I had received my item (terrible quality btw) but I asked for a refund for the expedited shipping fee. The girl told me that DELAYS HAPPEN and can I just enjoy my item because I was lucky to have even received it in the first place! I'm still waiting for the refund I'm sure I will never get. YOINS IS A HORRIBLE COMPANY WITH POOR CUSTOMSR SERVICE AND HORRENDOUS QUALITY ITEMS! DO NOT FALL FOR THEIR SCAM!
Dear Bryn D.
Sorry for the mistake. Would you please tell us your order id? We will check it for you. For the quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.html and we will offer you the best solution in 48 hours.
Thank you so much.
Best regards.
Yoins team
Prolly the worst customer service experience I had with an online shop.
With my other online orders I didnt even have to go to customer services as they are really good. BUT THIS ONE! OMG! Had my blood boiling.
While you're ordering your items, it will not show if the item is out of-stock. You'll only get to know about it after waiting for a week after your order date (that is if you initiate on calling them because they NEVER inform). And then they will offer you to split your things.at first I decided to go on split (I ordered 5 items and only 1 is currently available) but then I thought why not wait for another 3 days (as they said) and get all my items at once. Then the problem started, I was so pissed off with whom I talked to in their messenger chat. I asked him to arrange a call because he basically cannot understand what I'm trying to say. I was even told "hello we will send all items together, then what is your concern now?" THE NERVE! Then 10 minutes after that message I was informed that my items will arrive by split. So I sent that message back and virtually slapped whom ever I'm talking to. Then again got reassured that my Items will come together. I was promised 16 days for my items to be delivered. 2 days down. Will update when they arrive (if they arrive). PS. The failed item reviews here scared me.
Dear Alain,
We are sorry to hear that you are not totally satisfied with our products and service.
If there is any out of stock item in your order, we will ship the in-stock items first, so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. And you requested to ship together, we would ship together for you.
Sorry again for this stock inconvenience.
We are improving our whole service and will offer you a better service and shopping experience.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Wish you have a nice day.
Best regards,
Bradley
Ordered a few times and they did me over both times. They dont answer emails customer service is a disgrace. They cancelled my second order and never gave me a reason why. Tgry only said they would refund me... WELL instead of refunding me they TOOK THE Money AGAIN out of my ACCOUNT! So they charged me 2 times and Im still trying to get all my money back... BEWARE do not PURCHASE
Dear Jan r.,
We sincerely apologize for the delay in replying to you due to Chinese holidays.
Due to the hot sale time and the vacation period, lots of mail piling up.We do our best to clean up the backlog of emails.If you have contact us, we will respond you as soon as possible.We sincerely apologize for the inconvenience this has caused you.
The order will be canceled if the date of restock was delayed. Could you please contact us via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check your order directly? Hope to hear from you again.
Kind regards.
Yoins Team
Was worried about shipping when I didnt recieve tracking info, but spoke to Sunny on live chat and he immediately looked into and was able to give me an estimate, wonderful customer service
Dear Kelsea R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
The jumpsuit I bought looked nothing like the picture and was really just a cheaply made leotard. I left a review saying such that was not posted and still hasn't been. Scam
Dear Kaley,
Thanks for your order and sorry for hearing that.
In this case, have your ever contacted us? If you have any after-sales problem please do not hesitate to contact us http://www.yoins.com/buy/Yoins-Contact-us-a-27.html We will try our best to help you to solve the problem you met.
Best regards,
Yoins Team
Forgot to add an item to my bag so I emailed customer service and they were very diligent in adding the item to my order before it was shipped. Very pleased :)
I love to shop with them, this is one of this great online stores, i find myself shopping with them all the time, because they are so nice and fast with shipments.
Dear James P.,
Thank you for shopping Yoins.
Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Happy every day.
Best regards,
Yoins team
Ive tried for 3 weeks to communicate with customer service to exchange & return items. Finally I got the info & it cost me $23 to return an item that cost $20!
Dear Beverly E.,
We are sorry to hear that.
If you are not satisfied with the items you received, we can arrange to exchange or refund. You can log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) within 30 days to submit return application by yourself and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will reply you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Hope to hear from you.
Kind regards.
Yoins Team
If you want to wait over a month for your items and still not know what is going on then go for it, otherwise, stay away! Still waiting for my order over a month later!
Dear Tracy G.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
I received an item which was far worse quality than shown on the website and very poorly tailored. There was no way I could wear it, and I was pretty annoyed that I waited 2 weeks to receive the item, for it to be nothing like shown online.
So I contacted Yoins re. Returns, since I couldn't find any information about this on the website. Rather than give me the requested returns address and guidelines, they ask me to send them a photo?! Very weird - no normal retailer does this. I had to persist several times to get the returns address and then they said I would have to pay return shipping even though the item is not as shown, which makes them liable. They clearly don't care - they have my money and I wouldn't trust them to refund it even after I've returned the item. Seems like they are based in China, hence the very long delivery times.
Conclusion: Definitely not recommended. Poor quality (material and fit). No returns. Poor customer service. Cheap, but now I've paid $30 for an item I cannot wear...
Dear Archi B.
Thanks for your feedback.
We express our deep apology if you feel bad with our service.
We are trying to improve our items quality as well as our service.
Could you please advise the order number? We would check this situation into details.
Looking forward to your reply.
Best regards,
Yoins Team.
I received the completely wrong order from this site and instead of trying to make it right they want me to keep the wrong swim suit and buy Another at half price. When I sent them pictures of the swimsuit I ordered from this site and pictures of what I received they asked for a picture of my shipping label and I sent it to them AGAIN asking for an address I could return the merchandise to and have gotten ZERO response.
Dear Heather, we are so sorry for the mistake that we have sent you another item. So we were communicating with you via email about this. If you don't want the item, we are happy to resend the original one you have ordered. We have also emailed you about this, could you please check with the email? Please keep in touch with our customer service staff. Best regards, Yoins Team.
Well for starters, they're a really friendly company. They're clothes are really really unique! Material is great! It surprised me to how good everything was when it arrived
Dear Dylan,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
Easy to contact! I found literally no hurdles in contacting and moreover the person whom i was talking was really kind and helped me really well! Nice site
Dear shubhangi,
Thanks for your support for our service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Sunny was very helpful and quickly responded with return instructions. I wish the clothes were as good as the customer service. Hopefully the return will also go smoothly.
Dear Katie R,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Haylee R.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly