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Archi B.

1 Level 1 Contributor
  • 4 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Entertainment

Member since December 2015

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4 Reviews by Archi

Netflix isn't a great expense, so I think it's pretty decent considering the price, but very often I look for a film (obviously not super recent ones) on Netflix to find it isn't available... Many of the films on there are pretty rubbish. Perhaps better for series, like breaking bad, orange is the new black, etc.
Zalando is great for online clothes shopping. Great choice, easy to use website, good quality products and very easy returns. Used many times, never disappointed and always received within a few working days.
Delivery isn't quite as quick as Zalando, but they have a different selection so I shop on both. They also have a great range of own label stuff at really decent prices. Plenty of payment options, returns are really easy, never had to deal with customer service so far.
I received an item which was far worse quality than shown on the website and very poorly tailored. There was no way I could wear it, and I was pretty annoyed that I waited 2 weeks to receive the item, for it to be nothing like shown online.

So I contacted Yoins re. Returns, since I couldn't find any information about this on the website. Rather than give me the requested returns address and guidelines, they ask me to send them a photo?! Very weird - no normal retailer does this. I had to persist several times to get the returns address and then they said I would have to pay return shipping even though the item is not as shown, which makes them liable. They clearly don't care - they have my money and I wouldn't trust them to refund it even after I've returned the item. Seems like they are based in China, hence the very long delivery times.

Conclusion: Definitely not recommended. Poor quality (material and fit). No returns. Poor customer service. Cheap, but now I've paid $30 for an item I cannot wear...
Angel S. – YOINS Rep
Dear Archi B.
Thanks for your feedback.
We express our deep apology if you feel bad with our service.
We are trying to improve our items quality as well as our service.
Could you please advise the order number? We would check this situation into details.
Looking forward to your reply.
Best regards,
Yoins Team.

Archi Has Earned 4 Votes

Archi B.'s review of Zalando UK earned a Very Helpful vote

Archi B.'s review of ASOS UK earned a Very Helpful vote

Archi B.'s review of YOINS earned 2 Very Helpful votes

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