YOINS

One of the items was not sent to me at all which I have still not been refunded for and the items that were sent arrived in such a terrible condition and were of such poor quality that they could not be worn. Before I ordered I spoke to a customer representative who assured me that if I did not want these products I could return them without trouble at any time, this has not been the case I have been sent poor quality creased and unwarable items that I do not want I am happy to send these items back if I am sent a paid returns label, I should not be out of pocket for this as they did not send what they had advertised, I order from companies all the time and have never received such poor quality items that have arrived in the state these did or been treated in such an unprofessional way when wanting to return them.

The prices are great. Shipping fee is little which is very nice and the order comes in pretty fast. With all my purchases I was very satisfied with my products

Another Perfect Order! As always, your service was prompt and ahead of schedule, plus we are always happy with the products and apparel we order! Keep up the good work!

I received a defective item. I emailed the company, and they responded that they'll give me a refund of $5 if I go purchase a zipper my own and put it on. I emailed back that I wanted a refund and a label to mail back. I got a response back stating that they will not pay for mailing the package back. I emailed stating that I received a defective item. I did my part in pay for the item. They did not do their part in mailing me a quality item. I will not pay for shipping for the item. It's outrageous how cheap and bad customer service they have. I am never purchasing from them again. What a was of money.

In recent contact with them, they asked me again to keep their product for which I have already told them I've wanted to return four times. I state to them YET AGAIN I want to return the item. Now they want me to "please contact your local post office and ask them how much to return the package to China? And inform us? And then we will decide to return the package back or not." How ridiculous?!
We will refund to you later, would it be acceptable?" How ridiculous is that?!

The resolution: After threatening to report them to the International Consumer Protection and Enforcement Network, two people contacted me though. One allowed me to get a refund. One yet again asked me to pay for shipping again. They allowed me to keep the item and receive a full refund. I received a refund a day later.

***Yoins asked me multiple times to remove this bad review, but I believe people deserve to know about ALL experiences with Yoins, whether good or bad.

First time ordering from Yoins, they failed to send me an item that I had ordered. I contacted them twice before they responded to me. They had gave me two options. The first was to get the item resent to me and second was to get a refund. I had explained to the gentleman that I am going on vacation in two weeks and I wanted this particular item for my vacation and had asked the item to be expressed to me. He then goes on to say that the item is not in stock anymore and they don't know when it would be in stock so he suggest I take the refund. The item is clearly in stock as when I go to the website I can order it again. So I had asked him if I can get another color sent me to expressed. The answer was no. Clearly expressing the item to me was a big issue for them. They were at fault and did not try to accommodate but instead lied about it and try take an easy route out. I will not be purchasing from Yoins again and I don't recommend anyone buying anything from there. From quality to customer service a big no no.