I ordered the dresses on the 10 th Dec and received my dresses on 21st Dec which was 2 days before I was expecting them
After reading the reviews I was worried but I didn't have to, the dresses are as per the photo and fit great, I look forward to wearing them both over the Christmas period
http://i.imgur.com/FQR4EXl.png
IF YOU ARE IN THE SAME PREDICAMENT AND WOULD LIKE TO CONTACT ME, PLEASE DO. WE CAN FIGURE OUT WHAT TO DO FROM THERE.
I ordered from here in the beginning of October under the assumption that if you buy $100 of stuff, you get speedy and free delivery. I asked my bank to rescind my money after two weeks had gone by, as well as after questionably authentic e-mails were sent back and forth that asked me to "wait a few more days". The day after I got my money returned to me, their mailing service showed up late at night on my doorstep. I rejected the package and thought it was over. On December 20th, my money was taken from me after "proof of acceptance" was made. After repeated times of trying to get this proof through my bank, I have now e-mailed both their Risk Control and Customer Service. DO NOT BUY FROM THIS SITE, IF YOU HAVE, ASK YOUR BANK TO GIVE YOU YOUR MONEY BACK IMMEDIATELY.
Dear Libby,
Thanks for your order on our site.
Different shipping methods have their own delivery estimated time.
It will take 7-25 working days to deliver parcels to destinations via standard shipping or airmail, 7-15 working days via priority direct mail, 3-7 working days via expedited shipping service.
Generally, if customers tell us their parcel cannot arrive in delivery estimated time, we'll confirm the delivery address with them and ask them to wait for a few days or have a check at the post office as the delivery might be delayed by some uncontrolled reasons like bad weather or the parcel might be held at the post office.
Finally, if you really cannot receive your parcel in the ways above, the refund will be arranged for you.
About the refund problem, all the information and problem we have provided for you is from the payment company.The refund cannot be shown your account until all the issues related to the transaction is resolved.
We do not hold your refund deliberately.
If you have any further questions about our items and service, you can feel free to contact us. Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00).
Yoins is glad to help our customers.
Best regards,
Yoins Team
Do not order from Yoins (upon investigation they are also part of Banggood which has equally awful reviews/forums). The policy they share when enquiring about returns The return address depends on the delivery country, so please contact us via email. This is highly suspicious and they tell me that if you are in the UK returns have to go to China (the most expensive place to return from UK to discourage returns) whereas they have other returns addresss that would be cheaper to send to however they will not share these addresss. When questioning this with their Customer Care Team they seem rude and confused, also banned my email address from using their Live Chat for asking some simple returns questions and explaining that I wasnt happy. Also, the returns address on the actual parcel is in the UK so its unclear why they would put this on their packaging and not allow customers to use it. When investigating more about this UK returns address I see that its for let so even more reason not to have this on their parcels. Dont waste your money, total scam.
Dear Emma N.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
This was my second order, and I'm equally impressed this time around. When I had questions, their customer service was quick and helpful. I would recommend
Hot clothes, unique models, at very affordable prices, fast shipping and great customer service; ideal website to shop for great clothes without the headache to go to the mall
Dear Annee B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
My resent purchase was just how I hoped it would look. The fit was great, the size is very close to regular can/us sizes. Very pleased with my purchase.
Dear Bre S.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Another words of gratitude to your favorite site! A huge selection of goods, reasonable prices, excellent work of employees - I want to come back to you again and again.
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
To spoil the moral of the story first, DO NOT PURCHASE from them!
I purchased three items last Halloween. The package arrived later than expected, 12 business days instead of 8-10 days as claimed. When it arrived, I realized the dress was not true to size. The "Small" was way to small for me (5'4'', 118lbs). Maybe it meant to be a junior size? The sweater was ok in style, but not very good quality.
The most painful part was to return. As an international business, Yoins does not have a warehouse in the US. I had to pay USPS to return to China, which cost me ~$20! Yoins asked me to take a picture of the receipt, which I did. But they didn't want to refund since there were no tracking number. Well, they didn't specify to return with a tracking number (which would cost more).
After 3 months of struggle, I had to mention Better Business Bureau in order for them to process the refund--and they didn't even refund the full amount!
Finally, I would like to recognize the friendliness of the customer service.
Dear Quinn,
Thanks for your order on our site.
About the delivery problem, the delivery estimated time means the working days not including the weekends and public holidays.
If you cannot receive the parcel during the delivery estimated time, you can feel free contact us and ask us to help you track your parcel.
About the size problem, there're the size details and international women size chart on the product pages of all our items. We recommend that all our customers read the size information and check their own measurement before they choose the products.
The return policy in our help center on our site shows clearly that the return address is in China and tracking number that we ask for you is in order to make sure that the return parcel can arrive successfully that we can arrange the refund for you as soon as possible.
About how much of the refund can be arranged for you, it's according the pictures you have provided and if they can show the problem in your items.
If you're not satisfied with the reply you received from our customer service, you can feel free to contact us via the following contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Just had a chat with Ada about my shipment it was very helpfull. So I hope the orders is not so far away. Hopefully I will be pleased with the clothes I order ad well
Dear Lovise S,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered a dress which was smaller in size so I asked fr a return of the item... The website has very easy and comfortable return policy... they gave me a new item of smaller size for free...
Always do a great job! Thanks for filling my order(s) so quickly! This store always does a great job, and I am always impressed with the quality of material and embroidery.
Very good quality and service. They responded quick to my questions. They provided shipping codes so I could track my package and made sure I enjoyed my purchase.
Dear Shelly M.
Thanks for your support for our products and service. (＾－＾)
Your recognized is our biggest motivation to improve us in every aspect. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new products for autumn in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Olivia
I have to recommend this shop. I ordered lots of things and everything was in excellent quality. You can find there beautiful clothes and lots of cool things.
Dear Terezka S.,
Thank you for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Amazing Quality, Price and Value. You provided an amazing product. Better than I ever expected. I will tell everyone how happy I am. I will definitely order again.
Love this website. I have bought several shirts on there and have loved them! They have been good quality and so far have been what the picture shows.
Dear Christi,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I had to chase an item that hadn't been received. Customer service was very poor. However the item did turn up a couple of days later despite customer service saying they couldn't trace the order?
Dear Kaye D,
Thank you for your feedback and we are sorry to hear that.
If your package is shipped by standard shipping method, which is without a tracking number.We can not track the package, but it has a reasonable deadline.If you still don't receive the package until the due date which we promised, we can process the issue to you first.We will provide a free resent or a full refund to you. Please don't worry.
In addition, the term will be showed when you choose the shipping method option. Please pay attention for that. More details about the international deliveries, please refer to link, https://www.yoins.com/Yoins-International-Deliveries-a-9.html.
We do our best to improve the service level and provide a good shopping experience for customers. If you have any assistance or suggestion, please feel free to contact us. Hope to hear from you again.
Best regards
Iris
Great quality of the items, I love all the items I ordered so far! Everything arrived in great condition and came faster that I expected. I would recommend to anyone.
Dear Astrid C.,
Thank you for your comment.
We are happy to know that you have a good experience shopping with us. Your affirmation is the greatest gift for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I ordered the wrong size playsuit and sent them an email. They got back to me very quickly and said they would send another size for me! Great customer service :)
I ordered a garment for my daughter, it had a fault in the material and Yoins refunded the purchase price and appoligised immediately. You can shop with confidence with this company!
Excellent and quick helper Bradley! I got my return for my clothes size wrong! I love it! Thank you so much Yoins and thank you Bradley. Have a great gay
Dear Cynthia F.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julie g.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
Merry Christmas and have a nice day.
Best regards,
Yoins team