They have great unique clothes. They sent me the wrong colored item and they resent the correct item with no additional cost and let me keep the other one as a gift.
Needed to change my size of the top I purchased and I went to live chat and the person on live chat helped out great and was very helpful. Love their tops very cute.
I only needed to change the size of one of my items and used the live chat to do so. Ada did the change immediately and was very helpful and kind. Thanks Ada!
Dear Angelos K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
I am pleased that customer service was fast swift and helped me to my color issue of a dress. I ordered correct color with same seller and Will buy again again and again
Dear Sonya B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Very helpful and nice. Ada helped me revise my order and answered my question. The service was fast and friendly. Grateful for the easy customer service!
Dear Erin K,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I ordered two items, and had issues with both. The first ordered was half way shipped but with the wrong size due to them saying "my size was not available." When under the purchased it showed the size item available. The second order was COMPLETELY out of stock. However, it showed IN STOCK under the item. They seem to have great clothes HOWEVER the structure of the site is not up to date with bad structure. DISAPPOINTED bc they seem to have great clothing.
Dear Tammy S.,
Thank you for your feedback and we sincerely apologize for the inconvenience this has caused you.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. We are sorry for the inconvenience.
In this case, we have a suggestion to share with you. You can confirm the stock of goods via chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1), during 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday. Please pay attention to the working time to avoid the unnecessary misunderstanding.
Hope to hear you again.
Best regards,
Yoins team
This site had such cute stuff, so I ordered a dress. After a month went by, I told them I never received it. They did refund me and told me to let them know if I receive it. I never did.
Dear Brittany,
Thanks for your order on our site.
We feel deeply sorry for the inconvenience caused by the logistics problem in your order.
There are many factors in the logistics which may lead the delay of the delivery of our parcel, such as customs problem, bad weather or the unfound delivery address.
Generally, when our customer cannot reveive the parcels in delivery estimated time, we will confirm the delivery address with them, check the tracking information on the order and ask them also have a check at the post office as the parcel might be held there.
In order to protect the interest of our customer, if they cannnot receive the parcels through the methods we have mentioned above, we'll give the refund of the order or resend the items to our customers.
About your situation, our customer service representative need to confirm all the logistics problem in your parcel and give you the reasonable solutions.
If the logistics problem has not solved, you can feel free to contact us and we'll continue to follow your case.
Our contact information is:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins Team is glad to help all our customers.
Best regards,
Yoins Team
Everything is super! Thank you very much, quickly, efficiently, at the highest level! Thank you very much to the store and administrators for their work!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Yoins straightened everything out and I returned what was too big and tried again with them and really was very happy with the tops I got. I will buy from them again.
Dear Bonnie B.,
Thank you for shopping Yoins and we are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
Was promised to receive my order within 5-7 business days. After 2 weeks I finally got an email that one of the items I ordered was not in stock, and was not going to come back, so they hadn't send my order yet (by the way, this item in this size is still online now, more than a month after I have ordered it) I send them an email back that I should have had the close already, and really needed it as soon as possible as I was going to leave the country. Only got a short reply that it would still take 5-7 working days. Finally got it 4 weeks after I placed the order. All shirts are way to short and look horrible! (And no, I am not that tall, about 1.64m/5'4) and the earrings are broken. So went online, says I need to ask them for the return address, can be done via the chat. I am currently speaking to one of the employees, but he tells me he does not know the return address and I have to try again tomorrow. He works for the company and doesn't know the return address, excuse me?! I explained to him that my order arrived late and I was out of the country, so only have a few days left to send it back within the 14 days, but only got the reply that his colleague isn't here now and I will have to speak to him, and to see if it will reach them in time I have to contact my local post office, even though they send it so late! Good on you Yoins, waste of money and definitely not ordering again.
Dear Tamara, we are so sorry for all inconvenience caused. The return address has just been updated and the colleague who was talking to you is new to yoins. Also, When you are talking to him, it is on early morning, most of the staff were out of office. We have received your email, and then our customer service representative will communicate with you and offer you a proper solution. Sorry for the inconvenience again. Yoins Team.
I loved the dress, I loved the service. Super recommend it! My order arrived on time and as expected. I had a small incident, but the Yoins super service was super cool.
Dear Janaina R.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Several orders in a few months, very often satisfied!
Most? The low prices!
The site is well detailed and the artice generally corresponds to the photo.
I would continue to order on your site!
Dear Line,
Thanks for your support for our products and service. (＾－＾)
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
Use this website if you plan to buy clothes and never return them. I bought two dresses. I used the size chart to make sure I got the right fit. I paid almost $30 in shipping to have two $30 dresses sent to me within 8 business days. One fit, the other was much larger than the sizing chart said it was.
It was quite easy to get an exchange approved. All I had to do was email them and ask for a medium in place of a large, and they sent me a return label. I asked for the return shipping to be paid for by them, no reply. Sent it back anyway (for $15, so now were at $45 in shipping for a $30 dress). AFTER I sent it back and emailed them proof of my return reciept, they emailed back and said "A refund for $34.95 has been processed, you should see it in 2-3 days". I replied and said that is not what we agreed upon, and I would have just sold the dress on my own if they weren't going to send me a new one. I have been emailing them for two weeks about this problem and every single email I get in reply just comes with "the dress is out of stock but will be back in a few days, here's a 15% off coupon". I keep saying cancel the refund and send me a dress when it is in stock, but for some reason they can't do that, and keep sending me the same stupid coupon.
I WILL NEVER BUY FROM HERE AGAIN. Which is unfortunate because I actually like the clothing.
Dear Kaylie V,
Thank you for shopping Yoins and we sincerely apologize for the inconvenience caused to you.
Have you solved the problem? If not, could you please send email to complain@yoins.com to us? Or could you please provide your order number or email address to us? So that we can contact you and solve the problem for you.
In addition, if the item is out of stock, we will advise the customer to ask for a refund so that you can reorder the other item which is in stock, instead waiting a long time. But it is just a suggestion.
Thank you for your feedback and we do our best to improve the service level, so that we can provide a good shopping experience for customers. If you have any assistance or suggestion, please feel free to contact us. Hope to hear from you again.
Kind regards
Iris
I ordered a dress and the dress was just like in the photo, loved the dress and fits well so i ordered another one with a different color, thanks a lot for a great service
Dear Gudrun F.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I received another order, thanks to the store! All the things made me happy. THANKS to all employees, I received answers to all questions. Good luck to you!
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
I went and looked at reviews before I ordered and I saw some good reviews but mostly bad but I still took the chance. BUT DO NOT MAKE THE SAME MISTAKE I DID! I ordered a black top and a skirt. It took 2 months to get to me ( I live in the USA) and both items were low quality and way too small. I even ordered a size up from what I usually wear and it was still too small. I emailed yoins just asking for an exchange ( when I really would have preferred to return) they answered my emails twice which very broken English emails and not answering my emails. I emailed them three times in a row after they emailed me twice. No answer. Pretty much they aren't going to let me exchange and they didn't even bother to say no! AWFUL COMPANY! SAVE YOUR MONEY
Dear Cammy K,
Sorry to cause you some inconveniences. The delivery time depends on the country you live in and the shipping method you choose. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service after the package shipped, but the shipping time does not include weekends and public holidays. If you have not receive the package after the estimate date passed, please feel free to contact us, we will solve the problem for you.
If you noticed some quality problems in the item you received, we will take the responsibility and will offer you a refund or resend. We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. Moreover, please state clearly if the package you received arrived intact or damaged, our service team will reply you within 24 hours, please do not worry. (*^__^*)
As for the size, could you please tell us if we sent the wrong size to you or the items just can not fit for your personal reasons? In order to offer a better guidance in the size, we shown the size data on the size button and you can notice it when you choose the size, so you can refer to the size data and compare your measurements(hips, waists, busts), then you can choose a proper size.
Please feel free to contact us if you have any problems or inquiries, we will try our best to assist you in solving them.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
I am very pleased with Yoins. Everything I ordered is good quality, afordable and fits perfectly. Also customer service is wonderful and really helpful. Will continue to order from Yoins
Dear Vedrana,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Yuki
So I bought a few items from this company and got an email a week or so later saying one item was out of stock and if I wanted to wait for it to come back into stock or have a refund. I asked for a refund. I was told I had to wait 2 weeks for a refund which is ridiculous but I said ok. 2 weeks came and went and still no refund for the one item. I had to send numerous emails to get it but eventually I did. Then received the items which were the cheapest material and were awful quality and one even had a hole in the top so I asked to return the items. I then posted them back which cost me £8.50 and waited two weeks with no email acknowledging receipt of the items. I emailed numerous times asking when my refund will be issued and they repeatedly told me they have not received the package with the items. I then told them I had spoken to the courier company who confirmed the parcel HAD been delivered, once I told them this they then said oh yes we have received it now and will process your full refund (£55). Again, I had to wait two weeks, just as before two weeks came and went and stil no refund. I had to email again and again and again to find out what was going on and was fed a load of rubbish about the bank taking ANOTHER WEEK! By this point I'm completely fed up and want nothing more to do with this company. Eventually got my refund after three weeks of waiting so all in all this process took months to get my money back. I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again!
Dear Elle w.
Deeply sorry for the inconvenience caused, but the processing time of bank is normal, we can not do any thing for it.
Deeply sorry for the delay, would you please offer us your order id or the consignee name or the email address which you used for order? Maybe we can give you 100 points as compensation? Is it ok for you?
Welcome to contact us via: http://www.yoins.com/Yoins-Contact-Us-a-27.html if you have further question.
Best regards,
Yoins Team
Still waiting for my order which I placed over a month again. Don't waste your time or money. Tons of other decent cheap websites out there with the same clothing items
Dear Melanie,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time.We apologize that you have to wait, and we try our best to improve the service level.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday). Hope to hear from you again.
As you said, you saw the same item in different website, it totally shows the item is a hot selling one so that so many shopping website introduce that kind of products.And also, show that we always catching the fashion steps.
In addition. Some items are sole only in our website, and some are introduced from outside.
We are always working for a high quality with lower price items for every supporters.
Best wishes,
Yoins Team
Wasnt sure about ordering off an online site but glad i did. Clothes are of good quality and true sizing. Delivery was before date expected, now on my second order
Dear Suzanne,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Kim M.,
Thank you for your comment.
We are glad to know that we have solved your problems in time. Your affirmation is the greatest encouragement for our sincere effort. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring