I'm very satisfied with the clothes I received. Price & Quality is great and will order again, sure. Delivery-time was also fine - didn't have to wait for too long.
1st time buyer I just received my package it took like 2 weeks i was lil worry cuz i didn't receive a trackers number but i am soo happy i love my outfit i will deff be ordering more, Thank you
Dear Cathaleen,
Thanks for your order and feedback. We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. The standard air mail can not be tracked. Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
I am wondering when my package is coming because i have paid for the priority air mail but i still havent got my package. So i dont thinks thats fair.
Greetings,
Sara Scholten
Dear sara s.
Usually form China to most countries needs 7-25 business days to arrive, would you please tell us your order id and the consignee name and your email address? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours.
http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
A special thank to Mindy, very good service. She is extremely helpful and very professional. I had problems with my order and she certainly went the extra mile to give me a solution.
Dear Sylvie M.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I have ordered 2 playsuits I'm really pleased with them they fit as expected. When I wear them i always get asked where I got them from. The only negative is delivery is a little slow.
Dear Katie,
Thanks for your order and feedback. The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose. Sometimes the shipping also will be affected by some unexpected reasons, such as bad weather.We have apeed up and optimize the shipping.
Thank your for your suggestion.
Wish you a nice day.
Yoins Team
My items from Yoins which I ordered a month ago are still pending as Processing. Why haven't they been shipped yet? A vey long wait without a reply from them to explain where my items are.
Dear emma h.,
We are sorry to cause you some inconveniences due to the out of stock.
Due to the hot sale time period, many of
The items were ordered and paid at the same time by several customers what caused stock limitation. The system will inform you that about the date of predicted restock, so that you can process your order reasonably. In addition, we describe the predicted date of the needs time to process the data, so that we can not inform you at the purchase time.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.We apologize that you have to wait, and we try our best to improve the service level.
Have a nice day.
Kind regards.
Yoins Team
Order number *******
DO NOT USE THIS COMPANY. It's a scam. Believe the reviews that tell you items never arrive. They charged my credit card and never sent anything. You cannot track your items.
Dear Susan Schaefer,
Thank you for your reply and sorry for the delayed delivery, and we will do our best to improve this issue.
We have sent a few emails to this email address (never******@gmail.com) to offer you a reasonable solution, but we have not received your response. Can you reply us in email and we will try our best to solve your issue.
We have sent you an email again and offer you a discount via this email and if you have any question, please reply us in the email.
Thank you for your patience and understanding.
Best regards,
Polly
It is my first time shopping here i got great customer service. The clothes are wearable like is not bad I personally dig it. Would definetely shop here again.
Dear Lisset,
Thanks for your feedback. Your support is our biggest motivation to improve us in every aspect. (*^__^*)
There are some arrivals for autumn, welcome to order again.
If you have any other further queries, please feel free to contact us.
Wish you a nice day.
Yoins Team
I want to say that I have never written a review about a company online ever!
I ordered almost $800 in clothing of which many items were on back order. Unlike reputable companies they take all of the funds immediately even though I finally received the last of my items on August 1 that I ordered in May. They do not inform you if the item is out of stock before you purchase... very unethical company.
Needless to say out of approximately 30 items 3 were acceptable... I actually like one dress. The rest were poor quality. One romper was even made backwards. One small is not to be treated as an equal to another small for a different piece of clothing. I am 5'7" 120 lbs and I couldn't even fit many items over my hips.
Returns:
I got on to the website to request my returns to realize I need to take and upload pictures. At the time the clothes were at my house and I was at work. It seems that every time I thought about it I was at work. Long story short I missed the 30 day return deadline by 1 day and was unable to return anything from the initial delivery.
Since the items are sent over an extended period of time I find it absurd that there is no exception to the 30 day return policy. I was out of town for a while when some of the items came in. Those items came in months after I ordered. I guess I am supposed to plan around their delivery time.
I am convinced they do because it is such a pain that many people just won't follow through or miss the deadline.
In the end I basically paid $800 for the one dress I liked.
Dear Lisa B.,
We are sorry to hear that this misunderstanding caused.
1. For back order, we are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time. And we will provide several options in an informed email: wait within the restocking time, change the out-of-stock item to another similar one or refund the out-of-stock item to inform customers about this order status. If we didn't receive any response from our customers at a certain time, we will cancel the order and arrange a full refund first. Once again sorry for this inconvenience caused.
2. For return, we have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
3. For size problem, if the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
4. For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I ordered three items on 8/8/16. One of the three items were pending for a pretty long time especially since the status of my other items said "shipped", so I messaged the company and then they finally informed me that the one item was sold out and refunded me. I asked one of the reps how can I track m order and she directed me to a website called "17Track". I go on that tracking website and it seemed very sketchy to me because I tracking my order on a website that 1. Can't give me any detailed information because they don't feel its their responsibility & 2. The website isn't a shipping company. The website claimed that my order was delivered on 8/24/16 by USPS but could not provide me a USPS tracking number to even know which to go to since I was home all day and did not get a delivery. I contacted Yoins and asked if they could provide me a tracking number for usps and they couldnt. They wanted me to go check out over 20 delivery offices in my area to figure it out knowing I need a tracking number. I documented all of the conversations and let the reps know and the all of a sudden I tracked my order the next day o 17Track and te stats went from "delivered" to "undeliverable and returning items to sender". I'm escalating this situation but to future customers BEWARE!
Dear Arakaj P.
Deeply sorry for the mistake, dear customer, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
We have to inform you that if you choose standard shipping, there is no tracking number. Hope for your kind understanding.
Or you can directly contact with us via: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards
Yoins Team
I was ordering 3 items.
One of the item was not I'm stock, Sunny was really helpful.
See helpt me to change my order and showed me what was in stock.
Cant date to get my Xmas dress.
Dear Erna E.,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
I absolutely love shopping here, its cheap and easy and deliveries are always imaculate and reliable. Only thing i would say is a lot of things are out of stock without warning.
Dear Millie,
We are very happy to hear that you like our products, and we will provide more beautiful and high-quality products for you in future. (＾－＾).
For the stocking problem, we sincerely sorry for your inconvenience caused by it.We have provided the stock condition of every item on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Please pay more attention to that parts as the restocking and out of stock items always need much more time to dispatch.In addition, If your order was a back order over 24H, we will email you to know that and ask for your solutions. Hope you can understand.
We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you.
Wish you a nice day. (＾－＾)
Yoins Team
Had query on 2nd order re postage time. Parcel delivered within original time allocation (ordered 4/12, delivered 29/12) - despite previous parcel taking a week from order to receipt.
Dear Sue P.,
Thank you for your wonderful review.
We appreciate your trust on us. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Waited for my order for over a month, the quality is so poor the clothing is unwearable. Very complicated to try return the items, I would advise not to even bother all it causes is a headache!
Dear Tara O.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in sale-able condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free)
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
ORDERED TWO JUMPERS FROM THIS PLACE. THEY CANCELLED THE ORDER AND SAID THEY WOULD REFUND MY MONEY, AFTER 2 MONTHS I AM STILL WAITING FOR MY MONEY BACK AND IN THE MEANTIME THEY SET UP A DIRECT DEBIT AND TOOK FURTHER MONEY OUT OF MY ACCOUNT AND I HADNT ORDERED ANYTHING. THEY TELL ME THEY HAVE REFUNDED ME. THEY HAVNT AND THEY ARE TELLING ME TO SORT IT OUT MYSELF. VERY UNHELPFUL, STAY AWAY FROM THIS PLACE, THEY ARE APPALLING.
Dear Lynne H.,
We are sorry to hear that this misunderstanding caused.
We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.
If you still can not check the refund after the date which we promised, could you please contact us again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
I made an order and paid extra for expedited shipping on the 13th, it is now the 25th and I haven't received my order in time for halloween weekend as needed. So I searched the tracking number on USPS where it says "Origin Post is Preparing Shipment", today, on the 25th. Considering I need the item for a party on the 29th I am not a happy customer
Dear Courtney L.
Sorry for the delay, would you please tell us your order id? We will check it for you. Maybe your product is hot sale, and we sold out them so we need to wait a few days, maybe we can offer you 200 points for the delay problem?
Hope to hear from you soon.
Best regards.
Yoins team
I am Soooo OVERJOYED with my beautiful new purchase from Yoins! Since this was my first time ordering their clothing, I ordered the wrong size at first, but as soon as I contacted them to order a larger size, they were so ACCOMMADATING and very very KIND and put the new size into the mail ASAP. I LOVE this shirt so so much! The QUALITY is wonderful and the style is very TRENDY and CUTE! I will take my new purchase on vacation with me next week! I am very excited and happy to have found this wonderful Seller! The customer service is truly AMAZING and I will be back to purchase more clothing from them very very soon!
Thank you so so much Yoins! You are truly the very BEST!
Judy Lee - Atlanta GA/USA
This company is scam, I ordered, 3 items and I already paid for but customer service is not responding after I made a payment. I wish I knew but I need my money back..
Dear Racquel a.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe call us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us your email address? And we will contact you immediately.
We value our customer and hope that we can build a good communication with each other to solve the problem. Welcome to check the update status of your order at any time via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Hope to hear from you again.
Kind regards.
Polly
I decided to make a purchase from this website after seeing some pretty well advertised playsuits and dresses. Ordered a knit, playsuits and some leggings.
Took them over two months for my order to be delivered due to one of the items being out of stock. The expected restock date was set to be 8 business days, a month later the item was still 'restocking'. I sent an email to customer service asking about the item, and I only received a reply after a week. Another month later, still 'restocking', got asked to replace the item I have ordered with something else. Once the order was confirmed, it took another 2 weeks or so before I received my order.
I was super excited for the arrival of my parcel. When it finally arrived, I opened each package to find that the materials were super cheap, not worth the money that I have paid for. What made things worst was that the sizing was completely off the sizes mentioned on the website for each individual item, it was either way too big or way too small. The named 'oversized sweater' that I have ordered off the website was way too small, definitely not true to size.
Not a good first time experience shopping with them, definitely wouldn't recommend.
Dear Su C.,
We are so sorry to hear that you have a bad shopping experience from our company.
We sincerely apologize for the inconvenience has caused to you due to the out of stock. We totally understand your feelings. There is a hot-sale item in your order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know if the item is in stock or out of stock when you choose the size.In addition, we will inform you the estimated delivery date via email after you pay the order.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
My sending was stading for a long time jn "stock" but wenn I asked by the chat what was wrong it was possible to send the avaible items and get the other money back. Great service!
Dear myrte k.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Patricia R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly