Great service - reasonable prices! I have been a store's customer for several years. My most recent experience was no different than all the rest - great service, reasonable prices, quick delivery.
Live chat with ada and very quick response and problem solved. Very pleased. You have so many choices. Some beautiful clothes. Makes us ladies very happy.
I have ordered so many things from this website. Everything I have received has been exactly what was advertised. Couldnt be happier to have found Yoins!
Dear Kirsty S.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I had a problem with my purchase. But they gave me the good solution for that. I really appreciate what they have done for me. Thank u guys once again.
I received my order after 1.5 months. Unsual that you should pay yourself for the return. But the nice and helpfull customer service who guides quickly.
Dear Solmaz,
Thanks for your choice on our shopping site.
It usually takes 7-25 working days to deliver a parcel via airmail or standard shipping.
If you cannot receive your parcel in delivery estimated time, you can feel free to contact us. Our customer service will help you update the status of your order and track your parcel.
About the return shipping fee, we have a clear explanation on our help center. https://www.yoins.com/Yoins-Returns-a-20.html
You can feel free to contact us if you are not satisfied with the solutions we provided to you.
Here are all our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Sorry for all the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
My friend and I ordered 7 dresses memorial day weekend... we waited and heard nothing from the company after a week. We checked the order and it showed still processing for another week. That's when we tried to contact the company, couldn't find a phone number, so we chatted, emailed and even went the social media route. Finally, we here via email that ALL our dresses were out of stock... and our choices. Seriously?!? Why we were not told when purchasing they were out of stock? We were not emailed to let us know. We have wasted so much time just trying to figure things out. The marketing on shipping was it would go out with in a day or ship within a day... and that is NOT TRUE! This company has been awful to deal with... and even worse no one will help, its just the generic response for any situation. This company is just a scam from the beginning with the promise to ship quickly to now, when we can't even get our order or even anyone to help! I want to talk to someone with an US phone number!
Dear Sally S.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
It was a long wait to receive my order and when it finally arrived all the sizes were wrong, I have order all in medium size yet all sizes sent to me wa Xtra Large! Please tell me how to correct this
Dear Girlie B,
Thank you for shopping Yoins and we are sorry to hear that.
Since we are shipping through logistics companies, we cannot control your order shipping. However, we will be responsible for your order, please don't worry.If you still cannot receive your order until the due date which we promised, please contact us and we will process the issue to you first.
In addition, if you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
Have a nice day.
Best regards,
Iris
Best fashion store to shop online. They will give Amazing Profuct always in amazing process. I am very happy to purchase with them
Ada was very helpful and quickly resolved the issue. She explained in detail the status of my order and told me what to expect. I am very satisfied with the service she provided!
I am dissatisfied because I bought a dress that I wanted very much and they did not even know it. I was not informed at any point that this cancellation would be done.
Dear Aline S,
We regret your inconvenience caused by the problem without any problems.
Actually, for the items sold, when placing an order, the restocking time is displayed on the website below the price. You may miss that information.
And if the recovery time is about the time of the website, we will send an email to notice the situation of the sequel and request a solution. But if the email does not answer more than 96H, we will first cancel the refund for Customers who avoid waiting too long. At the same time, the refund will also be settled. All data will be recorded in an email. For your order, before received your reply, you order has been canceled by system.
Sorry again for that problem, We are improving and will offer you a better service and shopping experience.
Thank you for your kind understanding.
Good day(*--*)
Yoins Team
Be aware! Terrible service. I been waiting for 3 Weeks and the status of my order was the same "Processing" so I been waiting also to start a chat for so long, after a 20 minutes wait I asked what was going out with my order and they said that my items were out of stock. (I never received an email about it) I asked what ones because I had ordered 7 and then they list a completely different items that the ones that I ordered. After asking again and giving again the number of my order I been told that also mines were out of stock that is so weird or fishy to me to believe it and if I wanted to wait for it to come back into stock (but they didn't know for sure when they will be available) or have a refund. I asked for a refund. I was told I had to wait 2-3 weeks for a refund which is ridiculous! Sadly I never read the reviews before which say they use the cheapest material and were awful quality and even the items have a holes, etc... I hope no one else has to deal with this company as I cannot believe they would behave in such way and hold funds which are not theirs! Will NEVER Be using this company again! I also talking with a Lawyer because is not possible to be full in this way.
Dear Giuseppe D.
Deeply sorry for the mistake, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can directly contact with us: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team
I ordered some items by using my credit card and i checked that it was paid successfully but u lied to me that transaction didn't complete. I need my my money back immediately!
Dear Yunhee,
Thanks for your feedback.
As for the payment problem, we have related department taken charge for it.If you used credit card, you will receive an message of authorization.We will reckon the risk first.The message is not showing your payment successfully.We've noticed on the top of the message. Did you notice that?
In this case, if you could not see the notice on the message you receive please contact us again. Http :// www.yoins. Com/buy/Yoins-Contact-us-a-27. Html We will check for you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I order some sweaters liked them all and there price was the best I will continue purchasing items there customer service is the best they help me with a problem that I had
Dear Claudia,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in the shopping process, please feel free to contact us. We will serve you as soon as we can!
Looking forward to serving you again!
Yours Sincerely,
Yuki
I had ordered a dress which didn't fit me well and they offered to send me the same dress with a different size for free! Very grateful didn't expect this. Also they reply immediately to emails.
I ordered three separate orders. Quality was poor, I could not communicate with a live person, I could not return and items were not natural to the size. I will never order from them again.
Kristen
Dear Kristen R,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
If the size of the received item is not the same as the size measurement, we will be very grateful if you can show us some pictures of measurement on clothes. And we will responsible for the item if there is over 3cm/1.5 inch of size inaccuracy.
Please also offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
Many people has complained about their leadtime but my delivery was ok. It took more or less 10 days to receive my goods. The overall quality is low. The fabric is not the problem but the finishing. I feel all the pieces I have received has some kind of defect and there is no customer service. There is no information about how to return the goods only an email address. I have purchased 4 pieces of clothes and two I asked to return/exchange. One - a long sleeve shirt - has a defect on the sleeve. The 'long' sleeve is shorter than expected. The other piece is a blazer that came with stain. The problem is not to be dirt but it not be removed after the wash and I thing those stains will not be. There are lots of grease marks and other that seems rust stain. I sent an email and instead of give the instruction to return it, they asked me to send pictures. I have the pictures but I will not send to them, instead I will share it on site reviews and alert people about this company. This is not how I do business and nobody should accept this treatment. I've read the reviews and everybody is saying they do everything to make you give up to return things. I don't have time for this. Yoins, you lost at least a customer. Period. No need to contact me.
Dear Ana,
Thanks for your orders and really sorry for leaving this unhappy experience to you.
As for the customer service, we have customer service indeed. You can find "online help"on the top right on our website page.
As for the returning problem you said, sorry for making you confused.We also have return policy. http://www.yoins.com/Yoins-Returns-a-20.html
As for the length of the item, we add the corresponding size chart on every product. Did you notice that when you ordered? If it's different from our description, please send the related information to our customer service.
As for the defective problem, it's a rare situation.We will ask our manufacturer about it. Then we will issue a proper solution.
Above all, could you please tell us your order number or contact us?
Looking forward to your reply.
Best regards,
Yoins Team
Stay away. They are scam artist in China. The clothes I ordered never made it to me. They claim that customs denied the items. GTFOH, They are an international company why would customs deny sending ME my paid for items. BS, I demanded a refund immediately. Also, had I not checked up on "where's my delivery" these bastards would have never told me that the package was denied in customs. Liars, they tried to keep my money without delivering the clothes I ordered. I waited over a month to just track the freaking order. Smh, go with Amazon. Beware of overseas merchants! Stay away from, yoins, Besides the clothes DO NOT LOOK LIKE THE PICTURES. I TOLD THEM I WOULD GIVE THE WORST REVIEW EVER! Yes, people do read reviews, I know I do.
Dear Fonda,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
Here're the delivery estimated time of different shipping methods:
1. Standard shipping: 7-25 working days (not including weekend and public holidays)
2. Priority direct mail: 7-12 working days (not including weekend and public holidays)
3. Expedited shipping service: 3-7 working days (not including weekend and public holidays)
As our parcels are shipped from China and the customs policy is different in different areas, it might take a long time to hold the parcels at the customs.
If you cannot receive your parcel in delivery estimated time, you have the right to ask for the refund.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Yoins is a legit and reliable online shopping site in China, we will not take any of your money if you do not receive our items. Please do not worry.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
Bought a coat for just $30 that was perfect for winter.
Seen ones similar for a lot more expensive than that in the shops which look almost identical :)
Had bought a few things and had to return due to sizes but they were very quick and helpful which always makes the hassle of returns a better experience!
Dear NAOMI,
We are sorry that you are experiencing the return issues and thank you for your feedback.We are glad to hear that you had a positive shopping experience with us.
If you have any other further queries, please contact us via live chat or email and we will see what can be done to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Have a nice day.
Yoins Team
I was happy with most items I ordered. The ones that didn't fit properly, I returned and Yoins worked with me efficiently. I will continue to order from them!
Dear Brenda L,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katherine B.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly