Fantastic quality clothing at affordable prices and great customer service. I get compliments on my clothing every time I wear them. Will continue to be a customer for years to come.
I have to say I made an order which took a lot longer than it should to be delivered, however I was given a refund without any argument from the company
Dear Margaret S.,
Thank you for your comment.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation.We are sorry to cause you some inconveniences due to the out of stock.
Have a nice day.
Kind regards.
Yoins Team
Grateful to have had Sunny help with my return. My after delivery link was not working and they were able to take care of it and send me the return label!
Dear Liz R.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Have tried to contact you for a long time regarding my delivery but it is impossible to get in touch with you. I want my clothes sent to me and money!
Dear Amanda M.,
We are sorry to hear that.
Due to the hot sale time period, customer's email increase dramatically.We do our best to clean up the accumulation.We sincerely apologize for the delay replying.
In this case, you can check the status of your order according to the path,”My account-View order-Order status”. Or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you call us, please pay attention the working time so that to avoid the unnecessary misunderstanding.
Thank you for your support to Yoins.
For any further assistance or necessity do not hesitate to contact us.
Kind regards.
Yoins Team
I ordered weeks ago and it says back ordered. Haven't gotten any emails or anything Idk how to cancel my order but if I don't get my clothes this week Im going to demand a refund. This is ridiculous
Dear Elizabeth, may I know your order number or email address? Please contact us via email cservice@yoins.com. We will check this into details for you and give your an undate asap. Yoins Team.
Only had one item-small that ave ordered in my size. Only issue is, sending it back. It costs you nearly the same price as the item, if item under £10 x
Dear Wendy C.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in return, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly
Love yoins, ordered multiple times and never had an issue. The wsit is around 2 weeks for arrival and im more than happy with that, quality and pricing is great.
Dear Rose h.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Excellent customer service, emails are answered within the hour, clothes are great and sizes are perfect. Couldn't fault a thing, delivery took exactly 7 days to the UK. Extremely happy.
I ordered a playsuit on the 2nd June, I was tracking my item and on the 7th June it was in the Netherlands and I was told it would be delivered within 10 days. We are now nearly into July and I have still not yet received my item, chances are I will never receive this item and after contacting customer service I have been refused a refund and told to continue to wait for my item. DO NOT use this site, they have taken my money without providing me with anything in return. This website is just a money making scam.
Dear Kate,
Thanks for your order and sorry for leaving this unhappy experience to you.
In this case, have you received your package now? If not, could you please tell us your order number? We will check for you.Or you can contact us http://www.yoins.com/Yoins-Contact-Us-a-27.html
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I was very happy for my order from Yoins and the dress from this order is fantastic, it look like exactly like the photo and it cost is very fine for me
Sunny was incredibly helpful, I was given quick answers and lots of information. I highly recommend shopping with Yoins - if you have any sort of problem they are very quick to help you solve.
Dear Jacqui H.,
Thank you very much for your patience to write such wonderful review. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly
Dont go near it with a barge pole the stuff looks good but it is rubbish and the sizing is a joke and whats this about when you try to return your items you have to send them a photo they are cheats
Dear AGNES，
We are so sorry to hear that you are not totally satisfied with our products and return policy.
If you find out any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
The step above is needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund for you as soon as possible.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday).
Wish you a nice day.
Best regards,
Yoins team
Loved the 2 dresses I purchased, but unfortunately one didn't fit, but the return process I had so many options, and they made it so easy to return! Will be making another purchase soon
Dear Ange J.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
It has been over a week since I ordered my clothes, where the heck are they? The night I wanted to wear them for has been and gone, hurry up! I didn't pay that amount for nothing
Dear Chloe T, thanks for your review. Could you please email us your order number so that we could track the shipping information for you? (cservice@yoins.com). The shipping time are as follow, Standard flat shipping 7-25 business days，Priority direct mail 7-10 business days，Express service 3-7 business days. Any further inquiry, please contact us. Yoins Team.
After receiving their response, I did everything they said and STILL am unable to make contact with a live person. I still get AUTOBOT responses. There is no way they will allow me to return their JUNKY clothing.
Dear Rachel D.,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Thank you for your patience.
Kind regards.
Polly
I tried to return an order of junky clothing. I put in the order number in my account to fill out the return application and it only says there is NO DATA. I emailed customer service and only get a response over and over that says AUTOBOT. I called the number on the website and it said the number was NOT IN SERVICE. I would give them zero stars if I could.
However, Yoins have accepted they made a mistake and are sending me the correct size as ordered. FREE... AND a discount for further orders of 5%.
Yayyyy! Thank you Yoins! You rock!:)
Jeanie F.
Dear Jeanie F.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are very sorry for the inconvenience caused. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us. We will try our best to provide better service to our customers.
Looking forward to your visit again.
Best regards,
Polly
The orderinformation is a bit confusing, but every time I had a question I just write to Them on Instagram and they respons comes within 24 hours.
The dresses I recieved were both beautiful and fit perfectly. Now im waiting for my shoes and lingeri and im very hopefull
I Will definitly shop here again.
Dear Maria s.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Ordered $300 au worth og clothing. Took the money out of my account only to email me 10 minutes later telling me they've cancelled my order!? Where is my money!
Dear Grace,
We are sorry about your shopping experience.In this case, your order has been canceled by system and the money will the stay on the bank. They will transfer the money back to your account within 7-14 business days. Please don’t worry.
For more details of the order, you can contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 at 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday.
Have a nice day!
Best regards,
Yoins team
I ordered some beautiful sweaters for my kids, the order arrived earlier than i imagined. I love everything about the sweater; the color, thickness and quality. Thanks you so much.
Dear Jessica G.,
Thank your for your comment.
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
Had a problem with one of the item I bought and contacted customer service who dealt with professionally and promptly. Much appreciated the help. Thank you.
Dear Masako,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Lisa,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki