Size charts are incorrect, quality is garbage and you can forget about returns because the shipping to return back is twice the price you pay for the merchandise. Horrible company. Complete scam
For a start YOINS is NOT a scam site, so relax if you are convinced it is, but there are problems with delivery timescales which are intensely frustrating, to say the very least! My order of Oct 28th did not make it for Christmas as hoped for and the excuses from YOINS agents were wearing thin. Eventually they conceded it may have been lost and I opted for a re-order of the same item at no cost to myself, YOINS did offer a full refund but I really wanted the item more than the money. Typically the original order turned up at last, at the beginning of the New Year, and I was delighted with it, exactly all I imagined it to be, but the replacement order had been dispatched the same day. It is a credit to YOINS that I offered to return that second order back to them when it arrived but they said to keep it as compensation for the problems I had with the first one. You really must admire that kind of customer service, so just be patient folks!
Dear Joan R.，
Thank you for your detailed and actual comment.
We are glad to know that you are satisfied with our service. There are many mistakes due to the delay delivery. Delivery maybe delay due to public holidays, natural disasters and other irresistible factors. But anything will be clear after a good communication. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
I have paid for an expetided shipping service and my order arrived 25 days later. This unbelievable! The product was ok and good qualitied but i wanted it for a special occassion and your company was late! Properly you own me 13 euros for the expetited spipping service i have paid but i dont think it is easy to take a refund! You easily received the payment from my account (in only several minutes) but it took so long to answer to my emails and send finally my dress. Your website is good also your products but the service soooo bad!
Dear dimitra p,
We are sorry to hear that.
About the details of shipping terms, we describe on the website: https://www.yoins.com/Yoins-International-Deliveries-a-9.html.If the delivery time exceeds the date which we promised, please contact us and we will provide a reasonable solution to you. Please don’t worry.
Due to the hot sale time period, and the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you as soon as possible.
We apologize that you have to wait, and we try our best to improve the service level.
Kind regards.
Yoins Team
I ordered from them a few weeks ago and (as im naturally impatient) i check my tracking daily. It has bee sitting in one spot for days and days and when i contacted them they blamed it on DHL not updating their system... well i went to DHL and they said they havent yet received anything and waiting for YOINS to give them my order. When i went to ask YOINS about it, they LIED and said it was already almost in canada.
BAD COMPANY! DO NOT GET FROM HERE. Get from other cheap stores or thrift stores! Plenty of LEGIT ONES
Dear chiara v.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I placed and paid for order on 26th sept. 2017, after then waiting and hearing nothing I was informed said item was out of stock and would be sent by 16th oct. I waited, and on 17th wrote asking if item had been sent, I was informed it would possibly be sent 26th... one month later! On 20th I asked for refund, 23rd I got a tracking number saying it had been sent on 22nd! So I am waiting to see what happens... and if this item arrives, or is simply a lie! Disgusting shoddy service!
Never buy from them. I bought few products and some of them was defected and I sent it back. They said they will make refund of my money. But I never sow my money again. THEY DIDN'T BACK MY MONEY + I had to pay delievery to send back defected products. They cheat me badly.
Dear Lucy L.,
We are sorry to hear that this misunderstanding caused.
The order refund will pass two steps on the process - our website and paypal /issuer, and the final successful time depend on the bank.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to confirm the issue?
Kind regards.
Yoins Team
THE WORST COMPANY IVE EVER ORDERED CLOTHES FROM... first of all... my clothes didn't even show up and its been two months. And I still haven't received them. And trying to get a refund is brutal... worst costumer service ever!
Dear Amanda S.
Sorry for the delay, your parcel maybe delayed because of the bad weather or taxes problem, this not always happen but it do exist, and we can not avoid these damages.
Would you please contact with local post office to check it firstly? In many cases they are there. If you can not find it, please tell us your order or consignee name or the email address, we will check it for you.
Or you can contact us directly: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins team
Good customer service didn't have my order in stock so was helpful enough to change it for another item can't wait to receive my delievery thank you for all your help.
I ordered a playsuit from their online site OVER A MONTH AGO. I have still not received my item.
I have been in contact with their customer service team numerous times - They don't appear to know when things will be shipped or coming back into stock etc.
I WOULD NOT buy from this website - It seems to be a scam to me.
Dear Faye, may I know your order number? We will check this into details for you asap. Please email us cservice@yoins to get the latest news for your order. Yoins Team.
I ordered £70 odd worth of clothing from this site for my holiday. I was due to go on the Thursday, and unfortunately the delivery arrived whilst I was away, which was okay. I got home from holiday, and the package had not been tampered with at all- I opened and there was NO delivery note, and the most 2 expensive items (both around £18 each) were missing and the white lace dress which was the 3rd most expensive (£11) was delivered to me broken- the zip was completely bust! The quality of the other items was extremely poor, something you would expect out of a crap market for £1. The sizes of the 2 items I got was extremely big, when they should have been XS- they were more like a size 12/14! I have requested my money back via Paypal for the 2 missing and 1 damaged items and when I spoke to the online agent- they said they cannot help me right now because there agent is on holiday! The staff are rude and don't really care for your concerns and cut you off. Please please please don't order from here- worst experience ever. Go to Boohoo or Misguided were you will actually get decent products.
Dear Nicole,
We are sorry for hearing that.
We check our every item before we ship them.It might be something wrong with that.
As for the size problem, it may because of different country standard.We have noticed the difference on the product page. Did you notice that when you ordered?
As for the customer service, we are really care for every customer's concern.We have strict regulation of replying.We will tackle this problem.
Could you tell us your order number? We will check for you and issue an proper solution for you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
My order # is ******* tracking # is LS*******CN *******@yahoo.com I did pay for express Delivery, if it hasn't shipped I don't understand why I got a email saying it was, I just want to get my Order Please.
Dear Joanne D.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?
Groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
I received my order but the items were too small - Joanna when out of her way to help and I should receive my order in the bigger sizes soon. Quick and efficient.
Thank you Joanne
Dear Carol G,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Ordered arrived in 3 days. Quality is good, style is the best I feel so sexy and beautiful and I have lots of complements and size is fit perfectly as expected. Just love Yoins products.
Dear Delma S.，
Thank your for your comment.
We are happy to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Yoins team
My order No ******* was placed on 30 Jan 2018, my money was taken from my account very quick - less than 1 day. The status of my order was in processing for about 1 month, when I saw that one of the products ordered was not in stock anymore. It showed that it will be available in 5 days. A week later the days expecting stock increased to 9. In 1 week the days became even 11. I have sent an email to Yoin asking to replace with another product with same price that was in stock, just to get my "expedited shipment"! No answer. To date... Suddenly I logged in to check my order and saw the status was changed to "cancelled" with no notification received so far... Everybody says use chat, service is better via chat. Not emails. My country is on the other side of the earth, should I wake up in the middle of the night to get in touch with Yoins? Why there is email address if not useful at all? So in summary: Yoin kept my money for 2 months and 20 days for expedited order that has been cancelled with no explanation... My conclusion: No trust on Yoin AT ALL! And I will for sure not recommend my friends to use their discussing service... Sorry, this is not a way to win and keep clients or to make business, even if it is not expensive one!
Dear Emilia P.,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
We have sent a few emails to this email address(emilia*****va@yahoo.com) to inform you that your address isn't met the requirement of the carrier, but we have not received your response. Therefore, in order to prevent the parcel from being lost during the international long-distance shipping we canceled your order. Please don't worry, we will responsible for it.
We have sent an email to you again and offer you a compensation via this email and we hope you can reply to this email. We will give you a reasonable solution.
Hope to hear from you again.
Best regards,
Polly
Ordered a Floral Print Dress. Quality is great for the price! So Surprise! The prices are incredible and the free shipping seals the deal. Will Order again!
I ordered 2 dresses and a head band and received 2 absolutely horrible thin coats/jackets! Wonder where my order has gone. Also no receipt with the order!
Dear Lianne, we are so sorry for the mistake. We have replied you and arrange full refund for your order, and you do not need to return the items received. Sorry again for the inconvenience caused. Yoins Team.
I am delighted with this company! There products are of great quality and the customer service is excellent! I would highly recommend you shop at this company!
Dear Trish,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Yuki
I ordered seven items on 2/16 and as of 3/10 have only received ONE item. These were ordered for a spring break trip and it looks like I won't have them in time. Wouldn't recommend.
Dear Tracie,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Chanring
My order had to be canceled because of the address, however I was reimbursed in 3 days.
I always buy at Yoins... I really like the pieces.
Thank you very much Yoins for total availability.
Dear Denise C.,
Thank you for shopping Yoins.
We are glad to hear that you have a high opinion of our products and services. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
The clothes I received were very nice. Great colors, great fabrics, fit just like they should and, nicely made. I love the prices and how easy it is to order and scroll thru the pages on their site!
Dear Kimberly L.,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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Dear Tan c.
Deeply sorry for the size problem, would you please tell us your order id or email address? We will check it for you.
Or you can contact us directly, we will answer you in 48 hours: http://www.yoins.com/Yoins-Contact-Us-a-27.html
Best regards.
Yoins team