Great Customer Service! Sunny was great and answered my question quickly and resolved my issue! Thank you Sunny!
Thanks for the good and polite communication with customers, the attitude is at the highest level, the quality is good, the choice is wide
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
The quality of the clothing is great. The prices are great for the quality you are receiving. I recommend yoins.
Dear Ursula,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Yuki
First of all, i dont know why everybody has bad comments on this. I orderd mine and its PERFECT! Perfect fit, fabric.! Me encanta!
Dear Tatiana m,
Thanks for your order and feedback. We are glad to know that you like the products in our website. Your support is our biggest power to improve. We will try our best to create a better shopping environment for you. (*^__^*)
Wish you a nice day.
Best regards,
Yoins Team
During the chat they were very friendl, and helpful.
Ada solved my problem immediatelly and thanks to her I could ask all my questions
Dear Csilla K.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Thank you very much, for the quick work of sellers, for efficiency and understanding! Thank you very much!
Perfect quality customer service, excellent customer service, everything is top notch, clothes quality is good, delivery is fast
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Terrible experience. I'ts been 3 months since i've placed my order and they still haven't resolved the issue.
Dear Jovan A.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
Clothes don't fit, stitching shows on outside, customer service is awful, they won't give you a refund, this site has to be illegal surely!
Dear Sacha P.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund, resend or return with shipping free）
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Excellent attitude to customers, fast delivery a large selection of good quality clothes, affordable prices thanks for the promptness
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Cute and affordable clothing. Shipping takes 3 weeks but definately worth the wait.
I will order again from yoins
Dear Mpe R.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
I like to order in your online store, everything is always very professional, great attitude towards customers
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Very responsive and extremely easy to deal with. Will definitely shop here again. Postage is quick I could have asked for better customer service
Dear Jaydee C.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Excellent quality clothes at affordable prices, huge selection, great service, what else to say... well, delivery is fast
Dear customer,
We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!
Best regards,
Yoins Team
Dresses arrived, lovely material perfect fit and beautiful. Will definitely order again without a doubt
Dear Nicki H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Really fast support chat, Bradley is a sweet heart, and they solved the problem in seconds! Very impressive! WOW
Dear Maja o.
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
I am truly satisfied with the clothes ive ordered from Yoins. Ill surely place more orders soon and recommend to my friends
Dear Fari,
Thanks for your order on our shopping site.
We feel deeply sorry for the inconvenience casued by the problem in your order.
If there is any item being out of stock in your order, we will send you some emails to inform you the status of your order and give you the choices about waiting, exchanging with other items or cancelling the order.
Emails will be sent to the email address that you left to us, maybe you can find them in the junk mail box.
About the refund, if the order is checked out via PayPal, it will be shown within 2-3 working days. If the order is checked out via credit card, it will be shown within 7-14 working days.
Of course, when you have any question about the refund, you can feel free to contact us. Our customer service will help you have a check in details and provide your the information.
Here're all our contact methods:
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
If you have any further questions, please feel free to contact us. Yoins is glad to help all our customers.
Best regards,
Yoins Team
The customer service chat is so convenient. I was helped by Sunny, and in less than 5 minutes they were able to solve my concerns!
Dear Leslie G,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Ordered two long sleeve tops. Very pleased with delivery time and bargain quality if product. Excellent site to come across.
Dear Avril W.，
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
Sunny is the best! Very helpful... Defines exactly what customer relations should stand for! Excellence!
Dear Arlene,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelsey R,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris