Love the clothes. Will shop often. Outstanding customer service. I changed sizes and response was overnight, thanks
My review is the experience received when contacting customer service... Ada was very helpful and quick response
Dear Kaley T.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Excellent quality, reasonable prices, fast delivery, in general I am satisfied with the work of this store and my purchases
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
They respond very quickly and changed my order to another dress since the other was out of stock without any hassle.
Dear Charlotte m.,
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the original item you have ordered was out of stock and the wasting of your time.
Hope you can like the exchanging dress.
Thanks for your understanding again.
Don't hesitate to contact us if you have any other questions.
Customer Email:
cservice@yoins.com We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards
Yoins Team
Brilliant choice of clothes. Delivery excellent, fantastic service, what more could you ask for five stars
Dear Mary D.
Thank you for your wonderful review.
We are glad to hear that you have a high opinion of us. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
The money got taken out of my account and no items turned up over 3 weeks after, worst website to order from.
Channing provided superb customer service. Was very happy with his quick response in handling an issue. Love the products too!
Dear Kat N.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Everything came exactly as described and about 2 weeks earlier than expected. Already placed my next order!
Dear Sophia,
Thank you for choosing YOINS. We will continuously upgrade the quality of products and services. We are looking forward to your next visit. All the staffs in YOINS wish you a happy life and a good mood every day!
Look forward to serving you again!
Yours Sincerely,
Chanring
The purchase delayed more than expected. They were kind fast to answer and honest. I had full refund.
Dear Carla,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
Great selection of good clothes, prices are reasonable, support service helps with ordering, delivery on time
Ada assisted us in a swift, convenient, professional and friendly manner. This makes it worth our while to shop online
Dear Felicity S,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Outstanding customer service! I have never been more impressed by online shopping. Lovely products! Happy all the way.
Swift delivery. Happy with sizes, quality & selection available. Look forward to more choices of new designs.
Dear Yu,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Chanring
Shoddy goods, undersized, terrible customer service and no refund for faulty item. Do not buy form them before reading other reviews.
Dear Susan D.,
We are sorry to hear that.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.
In addition, all the steps above are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to process and refund to you as soon as possible. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Besides, You also can apply the refund by yourself via link, https://www.yoins.com/index.php?com=customer&t=orderList.For any assistance or necessity do not hesitate to contact us via email(service@yoins.com), the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday).
Hope to hear from you again.
Kind regards.
Yoins Team
Shorter delivery than I expected. Awaiting few more items.
Highly recommend. Will order again with yoins.
Dear Danielle m.,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
I am still waiting for goods ordered and have tried to email - but got no response as yet. The money was taken from my account very quickly
Dear Sue E.，
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. If you have contacted us, we will respond you later. Please don't worry.
In addition, you can contact us via the chat line(https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding. Besiade, you also can track your order according to the path,”My account-View order-Order status”.
We apologize that you have to wait, and we try our best to improve the service level.
Best regards,
Yoins team
Spoke with Ada today through IM and received excellent customer service to exchange some items from my order. Thank You!
Dear Trish L,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Placed an order but mistakenly ordered two. Spoke to customer service who replied straight away and got my problem sorted.
Dear Sophie r.,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
Ordered two sweaters. Took 15 days to receive but I am pleased with the quality.
Great price, light weight, very stylish.
I had lost my order and they resent it to me almost immediately! Big sizes for all of us! Excellent!
Dear maria k.
Thank you for your compliment.
We are glad to know that you have a good experience shopping with us. Thank you for your chance to communicate with us and your support. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future. Hope you visit again.
Have a nice day!
Best regards,
Iris
Overview
YOINS has a rating of 3.3 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cynthia A.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly