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Xenon ProReviews 6,191

3.7

From the business

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.


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Xenon Pro Reviews Summary

Xenon Pro has a rating of 3.7 stars from 6,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xenon Pro most frequently mention and high beams. Xenon Pro ranks 12th among Auto Accessories sites.

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25,720 reviews
John K.
11 reviews
0 helpful votes
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Great
January 6, 2020

Great

Date of experience: January 6, 2020
Jason O.
1 review
0 helpful votes
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Your online chat box is the best
January 6, 2020

Your online chat box is the best. Everyone of the guys I've had, Dale, David, Kevin were all exceptional. Thanks!

Update: The products are not working properly. I sent a separate email to the team and awaiting response.

Date of experience: January 6, 2020
Gary W.
2 reviews
0 helpful votes
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Chat was very helpful
January 6, 2020

Chat was very helpful. Site easy to negotiate.

Date of experience: January 6, 2020
MARK L.
1 review
0 helpful votes
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HOPE THEY ARE GREAT LIGHTS FOR THIS PRICE!
January 6, 2020

HOPE THEY ARE GREAT LIGHTS FOR THIS PRICE!

Date of experience: January 6, 2020
Philippe Y.
1 review
0 helpful votes
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Great product!
January 6, 2020

Great product! Great quality!

Date of experience: January 6, 2020
Doug L.
1 review
0 helpful votes
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Excellent web site and easy\ great shopping experience. Good technical support.

Date of experience: January 5, 2020
Sendy O.
1 review
0 helpful votes
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Everything is great from overall packaging, built and ease of installation. Noted that (1) loose two pins connection instead of a housing pinned connector for more plug and play experienced & (2) color of HID light is somewhat different with one side seems to be bright white while the other is bright yellow during initial activation of light when projected to a white wall or garage door. Not sure if the light bulb color is actually matching. Will monitor if after a period of use the light color may match more.

Date of experience: January 5, 2020
Sanjay G.
1 review
0 helpful votes
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Great service and online help from Dale P!
January 5, 2020

Great service and online help from Dale P!

Date of experience: January 5, 2020
Kyle K.
1 review
0 helpful votes
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Awesome expert
January 5, 2020

Awesome expert

Date of experience: January 5, 2020
Shane h.
1 review
0 helpful votes
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Lights are great
January 5, 2020

Lights are great

Date of experience: January 5, 2020
Kevin M.
2 reviews
0 helpful votes
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Until I get to use your product I can't say good or bad.

Date of experience: January 5, 2020
Mike P.
1 review
0 helpful votes
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It took a bit of poking around to determine if I needed the anti flicker kit. It might be an idea to have a reference link or help pop up to refer customers to find the information easier right from the product page.

After receiving the Kits it turns out that my 2016 F-350 does not need the anti flicker kit f9r the headlights.

The fog lamps I was not able to get working. The stock lamps work. I tried with and without the anti flicker kits. I have not contacted customer support as of yet as Christmas and New Years was keeping me busy.

Date of experience: January 5, 2020
Steven G.
6 reviews
0 helpful votes
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They take a long time to see how your order went.Product didn't work no phone contact only e mail for returns in canada less fed x shipping.Ship and stock fee 100 or more is all it costs.

Date of experience: January 4, 2020
KENNETH L.
4 reviews
0 helpful votes
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I found the installation instructions deficient
January 4, 2020

I found the installation instructions deficient. Also, the words were so small that a magnifying glass was needed to read them.
These headlights are polarity sensitive. The supplied connector could be plugged into the wiring harness connector in either of two ways. There were no directions that gave this information.
There were no directions to say that the LED lights would work only, with the connector plugged in one configuration.
There was no instructions or on whether the LED headlights would be damaged if they were connected backwards.
You should not have to be an electrical engineer to install these LED headlights.
When connected properly, these LED headlights work very well.

Date of experience: January 4, 2020
Dave E.
10 reviews
0 helpful votes
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I specified the vehicle and bulbs needed, I went to install the lights ( a Christmas present for my daughter) and they wouldn't fit. Not happy and not worth the time, money and effort to send them back for the right ones. I ended up purchasing the proper bulbs in the town I live in for the same price.

Date of experience: January 4, 2020
David E.
6 reviews
0 helpful votes
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Would definitely buy again
January 4, 2020

Would definitely buy again

Date of experience: January 4, 2020
greg c.
1 review
0 helpful votes
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Received the complete order in three days
January 4, 2020

Received the complete order in three days. Gave as a gift for Christmas. Installed product started having issues within 10 minutes of use. After a couple hours of troubleshooting the n my part and a half hour of email troubleshooting with company was issued a return merchandise number. Cost me a $101 to ship back because product returns go to Canada. Product was delivered to requested address on 1/2/2020 according to fedex. Still waiting on credit card refund as of 1/4/20. I realize it's a busy time of year so trying to be patient. Also upset over the fact I have to pay return shipping on a defective product.

Date of experience: January 4, 2020
Dereck S.
1 review
0 helpful votes
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We have bought this product before and this company is great to work with

Date of experience: January 4, 2020
Lakeranger R.
1 review
0 helpful votes
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Super easy to find the exact headlight needed
January 4, 2020

Super easy to find the exact headlight needed. All the information needed to make an informed decision is provided.
Update after receiving order: DON'T BUY HERE! Their products are inferior and over priced even with their never ending 50% discount. My HID lights never worked correctly, so I requested a refund with refund. They reluctantly agreed but insisted on FedEx and at my cost of $26.00, since they're in Canada. And then they shorted me $15.00 on the refund. I immediately contacted them and they then added the $15.00. I will NEVER do business with them again and highly recommend others not to purchase from them. There are many other reputable online sellers.

Date of experience: January 4, 2020
gordie f.
1 review
0 helpful votes
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Second order and i love these lights and this company

Date of experience: January 3, 2020