Xenon Pro

I ordered Xenon pro for my Sierra. Xenon item # 9012 35w. They were complete garbage! They wouldn't work initially. As a result I took the truck to the dealer thinking there was a wiring issue. They confirmed there wasn't and charged me the hourly shop rate. Then when I installed the led's a second time, and after cycling the key a few times to get them to work they tripped my check engine light and then would not come back on. The only thing worse than the product at Xenon is the customer service. I was charged the shipping plus a restocking fee. They lights cost me $190, plus the shop fee at the dealer plus return shipping and "restocking fee". To add insult to injury, when I went to my local parts store to pick up some halogen lights I found the same kit, different name brand with no known trouble history for $120. Stay away from Xenon!

Good news the bulb got here one day late, undamaged and looked really cool. The bulbs fit perfectly into the opening. Great - That is the only good news, now it is time for all bad news.
The retainer ring will not fit over the fan housing and there is that large dust cover to work with also.
My retainer ring must go over the back end / plug end of the light bulb.
Therefore there is no really nondestructive way to whole the bulb in place.
I thought of "super glue" Epoxy and or "Jet weld" all would work but are non-reversible.
https://www.youtube.com/watch?v=D1HmNE_Qwlc and
https://www.youtube.com/watch?v=Gvg9Pbbr4RE
I am not going to be able to return these therefore I learned and expensive lesson.
So bottom line if your retainer ring goes on from the back / plug end these will not work.

I had bought 45W LED headlamp bulbs for my car. Installation was amazingly easy, however I am of the belief I was shipped a defective product. Upon my review of the product I determined it was broken. I contacted xenonpro and within minutes they shipped the new product for free! Amazing company. The lights worked for one year before I realized there was a crack in the small led strip. I am a firm believer that once the new ones arrive, I will no longer have issues.

You told me Dodge Journey 2013 R/T needs to install Warning Canceller + Anti-Flicker. I bought two set of (High Beams + Low Beans) + (Warning Canceller + Anti-Flicker). High Beans when the car is stopping not blinking but when running the flash. The problem does not occur with Low Beams. Now you advise me to throw away the Warning Canceller + Anti-Flicker & After I throw it away I removed the Warning Canceller + Anti-Flicker: High Beam does not blink. Why do I lose money and now I throw it away? You continue to say: You can send them back for a refund but it will be more expensive to do so than your actual refund. I know that - you have misguided. Is this error due to me? There is something wrong in this! I will never contact you again - otherwise you should never contact me.
Note: since I got the goods. I encountered many problems with high beams: Lens rupture, non-stick glue - 360 degree swing, now throw away the warning.

4 srars but maybe they'll make 5 when they get back to me, I purchased both 45w fog and low beam for my 16 ram 2500, installed the fogs yesterday, 1/17/20 and im almost scared to install the low beams, they are pricey, but insanely bright. Can't really give a good review yet, I messaged the company about maybe going to a 35W for my low beams. But it was Saturday so I'm not expecting an answer until Monday, did have a fog light not turn on this morning, while the truck was ruining I unplugged and plugged them back in, still nothing, stopped for coffee started my truck both worked, looking forward to hear back ands see if they have an answer to that problem

I bought 2 HID kits from them. Within 6 months one of the ballasts failed. They were miserable to deal with. After a year 1 bulb per kit was so dim that I couldn't see any illumination on the back end of a vehicle 10' in front of me. They then wanted to charge me 2x the shipping fees ($40) because the could not figure out how to get 2 items into a single box. They demand a CC number to be given over their live chat to be able to send out the items and ended the conversation when I wouldn't give them that. Their reps are exceedingly curt and impolite.

Trying to get a bulb warrantied, i was talked to unprofessionally from the start by louis who then asked me for my credit card number to pay for "shipping". After saying i want 2 bulbs as one new one may be a different tint because of age or manufacture date. He says that will be 20 bucks PER ITEM. I call the store because im not pleased, roger picks up the phone, and basically tells me to screw off and talk to louis some more and he will help me. I hang up on roger and then louis talks back to me and says "were you raised to hang up on people" UNPROFESSIONAL snot nosed twit talking to customers like that! I was not rude with Roger, i was simply frusterated. And this Louis, came right at me as if it was a bar fight.

Bad bad business ettiquite. Ill be finding a new place to buy my next set of headlights from now on.

The LED lights are brighter than the halogen bulbs they were replacing however costs were substantially higher than expected. They shipped from Canada however the advertised prices were in fact in US funds. That was NOT obvious to me on the site and as a result, I paid substantially more than expected. Had I known this, I would have ordered elsewhere.
I recently received a call and an offer of an additional 10% discount/refund, which I accepted. While I appreciate their reaching out, I still think the site should be modified to mention $US. It mentions assembly in US/CAN as well as free delivery to US/CAN, but nothing wrt currency.

Exceptional customer service, wasn't satisfied with the original bulbs I received, Mike contacted me immediately to help troubleshoot and sent me new bulbs. The lights look and perform great.

I bought the LED lights and flicker modules for my 2000 Ford Taurus Wagon. I could not install them because the base of the LED lights were too large for the lock collar to fit over them. The LED is permanently attached to the base, so unlike other LED's (that would fit my car's headlights) the two can't be separated to fit the lock collar between them. I learned from a YOUTUBE video how the LED's that fit my car headlight bezels come apart to accept the collar. Don't bother to Email this company, you get a reply that tells you to go start a chat with them. And a chat with this company is a joke. Prepare to be ignored for some time before Dale P. Says an unhelpful word or two, then stops responding. I strongly urge you not to do business with this company, or else buyer beware.

The LED lights were exactly as described and installed in my truck the way they said they would. But when trying to use the lights they didnt work properly. What started as a simple plug and play install turned into a complete nightmare of chasing around and finding someone willing to turn off my daytime running lights so the LEDs would work. Contacted there support and they weren't super helpful in figuring out what I needed to do and just told me to send the lights back instead of helping me to get them to work. I was looking forward to a qwik and easy install instead it turned into hours of running around and on the phone with support only to have it wasted and needing to return my product. Do your research on your vehicles compatibility to the LEDs before purchase to save the headache after the purchase and the disappointment of them not working the way they say they will.

Totally incompetent and complete scam!
I Spoke with representative on phone who assured me that part would fit my vehicle and if for some reason a complication was encountered, I could easily return it.
Big lie.
Part did not fit vehicle and instructions are rudimentary and translated poorly. After dozens of attempts to contact company and getting message in French or disconnected, I had to endure unprofessional conduct of snide chat line operator to get a return authorization. They even suggested that I should find a specialty automotive shop to fabricate a bracket so the light would fit in the headlamp housing.
They will not allow you to speak with anyone once the sale is consummated.
Can only return item via FedEx at your expense. FedEx cost was $ 92 to return an item that weights less than a pound. U.S. Post is $ 14 for same item. That is one measure they use to keep you from returning items.
Then they have the audacity to charge you an additional fee to restock a part that would never fit my vehicle in the first place!
I believe they compromised this website as the last time I looked about 2 months ago, the ratings for Xenon.pro were overwhelming my negative. Even the bad reviews are rated at five stars now!
If they were located in the U.S. they would most likely be held liable for fraud, therefore they ship their parts through Canada to avoid prosecution and return of merchandise.
I would never purchase anything from Xenon.pro and only wish I could do more to expose their fraud and incompetence!

No response from customer service despite contacting via email, online chat.
The light is very dim and does not shine as far as it was advertised on the website.

I ordered bulbs on line through their website. Chose their recommended add on's, when i did get bulbs they were not what i ordered. Okay mistakes happen, when i called you can only go to website for live chat unless you are ordering new. After being dropped 3 times i called and talked to a sales person, who would not help and blamed my connection for having issues. So i went back to chatting 4 more times and finally their system worked, because mine had not changed. Person was rude so i suspect the guy on the phone was same on chat line. At end of day i was trying to just get the right bulbs no matter who's fault it was and pay difference, by time he finished being rude and wanting me to pay again and then hope to get a refund, I asked for a Return authorization and said i would send back and eat 20% restocking fee. Then he was nice and said sure. Seems they have a scam going on here and I wonder if they are even a real company or someone working out of a garage. I recommend you enter at your own risk and be prepared to lose money on something that looks good but isn't real.

Very fast delivery but didn't try the products again. No delivery error and seem to have a good quality.

Sometime the lights come unplug and the light will not work unless I reconnect. It is frustrating at times.

I had bought headlights and fog lights for my 05 Ram 1500 and bout the anti flicker like they recommended I go to plug them in only one fog light works even switched them to make sure it wasn't just the bulb or the anti flicker but the bulbs only worked on one side. I plugged the factory bulbs back in and everything worked on them cool so the lights are trash so after messing with the fog light I go to try and put the headlights in the fan on the back of the bulb is too big for the retainers on the headlights so I contacted Xenon Pro about what was going on they wanted me To cut on my factory headlight to make them work. I told them I wasn't going to do that on my truck and just asked for a refund they said no problem that I just have to pay shipping back to them which was about $30 and on top a restocking fee for there trash bulbs that don't work there customer service is trash I wouldn't buy it's not factory fit.