Xenon Pro

Ordered a set of these for my 2014 Mercedes GLK250. They came in the mail in a decent time, but I opened the package to find the glass casing around the bulb shattered. I contacted XenonPro (by online chat, because apparently that's all they offer?) and explained the state in which i received my product - I stated that I wanted to return the product. I was told that the glass was "not a necessary" part of the product, and just use them anyways. I explained that I did not WANT broken merchandise, and I had paid good money for these. I was then told my reason for return was NOT VALID, and was refused the return. I understand you cant understand emotion through messages, however the person on the other end of the keyboard was incredibly rude, dismissive, and condescending.

Only support they offer is via chat. Not helpful at all! I ordered a set of headlights and fog lights, was not informed that I needed two sets. After ordering a second set I installed all the lights and within 5 minutes had smoke pouring out of the hood. The units began to melt. I made several attempts to contact via phone to ask questions and was referred to chat. The chat proved useless. Once I finally received the return instructions I followed them to a T. At this point I will say that I paid a total of $48 in shipping to receive the package and $39 to return them. A week after they were received I was issued one refund minus $40. When I inquired as to why I was told to offset shipping cost! I PAID ALL SHIPPING COST! I then asked again and was told it could be a restocking fee. Yet they did not have anything stating a restocking fee at the time of purchase. After another week I received the second refund minus $30 this time. Again they stated to cover shipping cost!
Company is a complete scam in my opinion. Faulty products and horrible service!

Product would not work on my vehicle and I had to pay return shipping!
Customer support guy was very smug and would not let me speak to a supervisor.
Eventually he cut me off and left the chat!

Guys do not purchase from this company!

Went out of the country for an emergency... did not get a chance to try them onto my van.
3 months later I Came back to the states and tried them on my van and they were not compatible.

Reached out to the customer service agents and they said no to exchanges, no store credits, no refunds, etc

They proposed to do it under warranty for $40, no real value or back their product other than a warranty claim for $40. As a business owner myself i don't know how they expect to run a terrible business model like this.

During my chat i said i would do a video review and implied a legal threat if my review was defamation etc like if I was lying or trying to cause any harm for defamation which is not the case... was simplying expecting this company to do things right and stand by their product i don't mind sending it back for them to check it out... was asking for an exchange or store credit which is not hard to understand fellows...

Hopefully you guys take this review as a warning and my real bad experience with this company.

By the way, anyone who cares, "Dave L" was full of it - I never received any contact from this worthless company after posting my review. I can also confirm with absolute, 100% certainty, that these products are NOT made with Automotive approved LED chips, (that is if they source them from the company that they may or may not be illegally claiming). How I know that I shall not share on the internet, but I can confirm that the standard requirements for auto parts such as AIAG requirements and auditing are NOT being met for these specific diodes. Good luck!

This company just stole $145 from me and how they did it is quite clever for a charlatan. I got an RMA number to return a product I had purchased. I sent the product back to them using USPS and not FedEx as was recommended by them. Despite the fact that I had posted the RMA number boldly on BOTH the package and a slip inside the package, along with my original order number, of course the name of Xenon Pro as the retailer, a full 45 days after USPS confirmed delivery of the package, Xenon Pro refuses to issue me a refund of my $145. They hide behind the fact that I didn't use their preferred delivery system and not the fact that they have received the package. It is this kind of dishonesty that all customers should be aware of when dealing with this sub-standard online scammer.

I receive them really fast. I had a question and their customer service is amazing. I am a little disappointed though at the brightness of the LEDs. I was really hoping they would be brighter

Returned because item did not work only got a partial refund, after many calls and talking with a TECH i was advised to return. I did and did not receive my full refund

PLEASE DO NOT BUY FROM THIS COMPANY they work out of a basement in California with imported J U N K!,

I originally bought leds from LEDHeadlightspro in 2016, and I ha a bulb burn out so I contacted the site and hit the support hyperlink, that took me to Xenonpro site which I then opened a chat with Dale P to get a replacement, Well after 19.99 charged to my CC I received the bulb that was March 2018. Now I have another bulb gone and again opened a chat with Dale P and sent him the email from Xenonpro from 2018 for a warranty claim. But they will not honor the warranty as they say I am not in their system and said that I managed to get free stuff from them, but they did in 2018 so what gives. I think this is the same company but had to get a new name because of all the complaints in Canada. They are not stand up company that will honor the warranty, Don't do business with them...

Top notch operation in all areas…ordered both HID Headlights & LED Fog lights…as a "Tech Dinosaur", unfortunately I had to return the HID HeadLights (a very smooth & accommodating process)…held onto the LED Fogs (lovin' them)…and will be updating the lighting in my other 2 vehicles soon!

I had bought the wrong set of lights for my truck. They made good on them. I bought LED lights they work great

I received my LED headlights quickly and I am very happy with them. They are bright and come on instantly. Much better than the aftermarket HIDs they replaced!

Be careful purchasing anything from these guys. They make a great product, but if there is an issue, like what happened to me, the customer support is absolutely terrible!

They told me I did t need anti-flicker for my headlights when I purchased them, but once installed, it was clear that I did. After three days of trying to reach them to get the anti-flickers ordered, they finally answered and agreed to sell them to me, but not at the discounted price you get when purchasing the bulbs, even though it was their mistake.

They sent out the anti-flickers to me, but they didn't send the ones for my vehicle, but for a completely different manufacturer altogether.

I have been trying to reach them four three days to get this resolved. They don't answer their phone, respond to voicemail, answer their online chat (where they say all support issues must be addressed) or return email.

Worst post-sale customer service ever! BE CAUTIOUS! If you aren't 100% sure what you need, use someone else who will ensure you get the right products.

Bought a set of HIDs for my vehicle. Used the make/model specific search. The lights prescribed were 9021. The lights my car needed were D3S, so I contacted them for a return. They made me pay for shipping to return as they tried to convince me they sent me the right style bulb when they did not. I understood their confusion but at the same time as I tried to explain to them why it was incorrect they blocked me from their website chat function after being very combative. When they received my return, they only refunded me for a partial refund, so I lost money. Never again. Never have I ever dealt with a company like this. So much that I want to pursue a small claim but I know it's not worth my time.

Edit** they responded to my review and again are saying it's potentially my mistake. This is after confirming on the website which bulb populates. I have the "V" model, so the bulb selection is incorrect. When I tried to explain this, the response was "I know more than you" and then they BLOCKED me from further conversations. Never again. Zero stars.