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Only support they offer is via chat. Not helpful at all! I ordered a set of headlights and fog lights, was not informed that I needed two sets. After ordering a second set I installed all the lights and within 5 minutes had smoke pouring out of the hood. The units began to melt. I made several attempts to contact via phone to ask questions and was referred to chat. The chat proved useless. Once I finally received the return instructions I followed them to a T. At this point I will say that I paid a total of $48 in shipping to receive the package and $39 to return them. A week after they were received I was issued one refund minus $40. When I inquired as to why I was told to offset shipping cost! I PAID ALL SHIPPING COST! I then asked again and was told it could be a restocking fee. Yet they did not have anything stating a restocking fee at the time of purchase. After another week I received the second refund minus $30 this time. Again they stated to cover shipping cost!
Company is a complete scam in my opinion. Faulty products and horrible service!
Products used:
Ordered different lights from a reputable company
* Xenon Pro attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hi Mike,
Thank you for your review and sorry to hear about your experience. Our staff should have normally offered you a free replacement and to waive any restocking fee. Please get in touch with us by email so we can look into your order more closely and issue any refund that may be outstanding. We thank you for your patience and understanding while we look into this for you.