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Rick C.

Contributor Level

Total Points
81

1 Review by Rick

  • Xenon Pro

11/6/19

The LED lights were exactly as described and installed in my truck the way they said they would. But when trying to use the lights they didnt work properly. What started as a simple plug and play install turned into a complete nightmare of chasing around and finding someone willing to turn off my daytime running lights so the LEDs would work. Contacted there support and they weren't super helpful in figuring out what I needed to do and just told me to send the lights back instead of helping me to get them to work. I was looking forward to a qwik and easy install instead it turned into hours of running around and on the phone with support only to have it wasted and needing to return my product. Do your research on your vehicles compatibility to the LEDs before purchase to save the headache after the purchase and the disappointment of them not working the way they say they will.

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Dave L. – Xenon Pro Rep

Hi Rick, thanks so much for your feedback and so sorry to hear about your poor experience. Some vehicles with DRLs require them to be deactivated, this goes for any aftermarket bulb or assembly. One of our managers will call and follow up on the issue right away so we can get that fixed for you. Thank you for your patience and again, please accept our apologies for the trouble.

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