Xenon Pro

So I was dealing with the fact that the set I put on my wifes car was going out and that the owners of Xenon was no help to the point that they were laughing at me and insulting me. They were telling me there was a $20 handling fee PER bulb but they could not show me anywhere on their site that showed this. UPDATE: Now the set that is on my truck has went out the same way. I have also gave up and put standard bulbs back in my wifes car and I guess I am going to do the same for my truck. This company sells cheap products, warranty is not as advertised and the people (owners) you have to deal with will cuss at you if you press them hard enough. They like to hide behind the keyboard.

I was sent the wrong product. The headlight would not fit the holder and it could not be adapted. The professional installer said there was no way to use the kit due to the heat from the light melting the holder. Xenon Pro uses a call center for ordering. You must use online chat to resolve returns. I was sent a RMA and a Canada address, told I must use FEDX only. It cost me $30.41 return shipping. The company kept $15 of my original purchase price also. Long story short I have been ripped off $45.41 by a company that sent the wrong merchandise. They refuse to accept responsibility, say I could have gotten an adapted from the installer!

I got LED lights from xenonpro. First of all the lights are pretty dim. Once I decided to send them back they instructed me that I only can send it back via FedEx. This is absolutely ridicules that I received the bulbs via Canada Post and I have to ship it back with FedEx. When I contacted their online support the guy was super rude and snappy. Unbelievable! Also, be mindful of the currency they charge you. I bought it from Canada and paid with a Canadian credit card and they shipped it from Montreal so I found this pretty dodgy that I got charged in USD. Please stay away from this company and save yourself a massive trouble.

When I installed their headlight kit the plugs do not snap together to form a water tight seal like the factory connections. Dave L. Insists that the problem is with my truck, funny that I didn't have that problem with my factory headlights. I had to use grease on the wiring terminals and alot of electrical tape to keep the connections together and prevent water from getting in. The plugs on the anti-flicker component snap together to form a watertight seal like they're supposed to. You shouldn't have to grease and tape on a product to make it work properly, especially when they tell you that all you have to do is plug everything together and you're done.

These guys are shady. I bought a set of hid fog lights that are supposed to be plug and play I went to install them and the relay harness is 2 metal pins that you plug into the factory harness and have to use electrical tape to hold them in. They AREN'T a proper harness for the factory lights I ask them how to install them they say use electrical tape that's not an appropriate method at all and will eventually have corrosion to the factory harness. They did say they are going to take them back but are going to charge me a restock fee. I suggest staying away from these guys.

Ordered a full front set of lights and received them very quickly. Had a hiccup with the high beams and contacted customer service, they were very quick and professional and were very apologetic about the mixup and sent me a fresh set the same day. Very impressed with this company and the HID/LED lights i purchased are very high quality and a massive upgrade to the lights i was using prior. Will definitely order from this company again when upgrade time comes for my other vehicles! Thank you again for your responsiveness and professionalism.

I bought the hid 2 months ago one of my fog lights is burned out and the other ballest melted o and forgot to mention that there lifetime warranty isn't free all you have to do is pay shipping because Allan and Dale both told me that it's a warranty fee and claims your paying shipping theybsent me what it says on there website it clearly says shipping cost nothing about warranty fee because I told them instead of paying 39.99 can I buy there high beams to get free shipping for 129 and they can throw my fogs in with them so I'm not paying 39.99 for nothing and they said no because it was a warranty fee Update still haven't had anybody contact me about the problem and I don't want to talk to Dale or Allan because there ignorant the 39.99 shipping fee is reallty a warranty fee and says on there website shipping fee nothing about warranty Allan tried to say its no different then paying taxes and not knowing where your taxes go

Ordered bulbs for my car after making sure that the bulbs would fit in my vehicle based on XenonPro's representation. I order the bulbs - but they DO NOT FIT! They are about 3/4" too long. Customer service says "we advise customers to check their applications prior to purchasing". I rely on YOU, XenonPro, to tell me if the bulbs will fit. YOU know the size of your bulbs, I don't! Then they say you may have to buy other parts or go to a Performance Shop to install the lights - That's ridiculous! Then to return - it cost me more than $25 out of pocket to return since I am shipping to Canada! Very disappointed that the company says the bulbs will fit - and THEY DON'T FIT! (they did refund my purchase... but not my return shipping cost)

I ordered a set of lights for my 2015 silverado, the install was quite simple just follow the instructions alot easier than I thought it would be. When I went to install my fog lights tho I couldn't get one side to clip and eventually the clip actually ended up breaking. I chatted with a representative from the company gave him my information and showed him the damage and he immediately ordered me a new set of bulbs and told me to not even worry about sending the old ones back truly the easiest exchange process I've had. Amazing customer service.

I used the vehicle fitment finder on the XenonPro website to find the correct size LED headlights for my car. It said that their H11 LED bulbs would fit my 2014 Nissan Sentra. When the product arrived 7 business days later I was very disappointed to find out that in fact the bulbs did not come close to fitting my vehicle. While the tip of the bulb does partially go into the hole, the bulb will not slide all the way in. It brings up before the twist-lock threads can be engaged. When you have to return a product that doesn't fit because of their inaccurate information you end up having to pay a re-stocking fee in order to get a refund. The cost of my initial order was $210 Canadian and my refund was only $180. The return shipping cost me another $20 so that meant the whole process was a $50 loss for me. Don't waste your money at this company.

After contacting "Xenon Pro", it was recommended I buy an LED build kit for my projector lights. After about 1 month of unsatisfactory night lighting I contacted "Xenon Pro" again. This time I was told LED are no good for projector lights, I need HID. I got the HID kit, after about 2 weeks nighttime lighting was just as worthless as the LED bulbs. "Xenon Pro", in my opinion only cares about making a sale. Clueless about the proper retainer clips needed or install proceedure, let alone how DANGEROUS their lights are! Their answer is to go to a Auto Tuning Specialist, as if it's not their problem. I spent over $410, they refunded me $74.85.