XE

After some frustrations with a well-known provider I tried Xe. The site is just straightforward and obvious, totally tailored to in my case the Botswana banking system. A bank code sent to me had an error. However the correct code was looked at by the system. I only had to click my mouse twice and it was fixed.

I made two payments in less than 2 minutes. Everything was confirmed immediately by email. Within 48 hours payments were complete. The rates were excellent and the commission minimal.

So nice to work with an group who know how to develop a website. And the app looks even better.

I tried to send money to my husband who is building a house in our country in west Africa with difficulty. They blocked the money for almost 2 weeks. They get easily suspicious thinking I'm laundry money.
They ask a lot of questions which is fine but when I've answered them and show proof of all of my accounts, they decided suddenly to close my account without providing any reason.
Impossible to talk to one of the supervisors.
Very frustrating and disappointing experience.

Do not entrust these folks with any of your money.

After two months of trying to get them to find and process a transfer, I received nearly simultaneous messages (after 30+minute hold times twice) from telephone agents indicating the transaction is in process AND it has been cancelled and we sent you an email in "either 03/04/2021 or 03/04/2021, I can't tell if March or April."

They did no such thing. I'm not sure that did anything.

As far as I can tell, they take your money easily enough, play the float until you complain, and then make you jump through hoops to get it back.

XE will NOT send your money back after their failure to process the transaction. Adding to the insult, they require your bank to retrieve the funds from XE's iron-fisted grip.

It has been almost two weeks since Xe.com confirmed receiving my fund, but it has neither complete the transfer, nor refund my the money. No phone call support available; No emails response for days. Xe is keeping more than $******* of my money against my will! Shame on Xe.com!

Seriously garbage service. Customer service seems ok but they just talk you down to get you off the phone and don't do anything to solve the problem. I was trying to send 300k USD to BRL but they were never able to complete the transaction after about 3 months of trying. I tried this service because the rate seemed good and they promised it would be faster than the bank. I went to Wells Fargo after this horrible experience and got my money where it needed to be within 7 business days.

I sent a wire transfer using xe. A week later they email me saying that my account has been closed without any explanation and that any money transfer I have made will be refunded. Going on two weeks now and I still have not received my money or an explanation as to why my account was closed. I'm starting to think this is a scam and I'm about to report them to the BBB as well as Federal authorities.I would not recommend using this company if you value your money.

These people are scam artists. After cancelling the transaction, I checked my online account only to see that they taken out $3700 from my account. Why do you take the money if the transaction is already cancelled? They are scam artists. They tell me to ask my bank for a recall. And my banks says they can not recall an ACH transfer. Obviously they already know that. Another scam tactic. I have talked to my lawyer and a fraud investigation will be opened against them. Never use these scam artists.

Just like everyone else here, I applied for a money transfer and after they got all my sensitive info including my SS# I thought I was good to go when I hit the transfer complete. Few days later BOOM account canceled and it would be up to 10 to see my refund back in my bank. I wish I would have did my research about XE!

I thought they were an expert on transfer, but they are actually NOT. I was trying to send money to Japan Postal bank and a local Japanese bank. Both failed and the local bank charged me a fee (about $75). Also very confusion from the beginning. I do not recommend their service. I am sure the company is good at exchanging for certain currencies but they had better know and put more clear instructions for different countries. I am completely unsatisfied about their service.

Tried to use xe to transfer money to the Philippines. They put all sort of obstacles for a week and then said "too risky." Never again. Caused me to lose out on purchase of a house. Unhelpful. Incompetent. Lack communication. Excuses, no results. I will never use again and suggest you should not use them either.

This company has the worst customer service that any any company can possibly provide. There is lack of management as they absolutely do not care even for a loyal customer who has given this company a business for over a decade. They are so screwed up as they repeatedly ask the same question in the name of compliance. They will restrict your account with no communication and does not matter how many times you provide them with the same information. They are so disorganized as in the company's management left hand does not know what right hand is doing. Different agents tell you different stories with no facts whatsoever. They will screw up things and make you suffer with a great deal of inconvenience and frustration. Stay away from this company at any cost.

Well guys, I run my business for 2 years in the UK and I hold 2 passports Russian and British. I m a British resident for 11 years and holder of British passport for 6 years. I'm running my business successfully trading in the UK and overseas countries. I have great history with UK banking.
I was refused to open up account with XE. No explanation. But I guess they didn't like my second nationality!
Avoid at any cost! They collected all my private details, my bills, back statements and income copies. The company is a joke! Never! Going to report to mass media either!

I needed to send money to my mum in Leeds because of some medical issues. Reviews were a mixed bag. So I took a gamble on Xe. They gave me a quote on the exchange rate, much better than my bank. I've used them twice so far. Seems to work just fine for me. Just my experience.