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VANCARO has a rating of 3.36 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring, and timely manner. VANCARO ranks 15th among Engagement Rings sites.
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I absolutely love this company! Their skeleton and skull collection makes my little goth heart so happy! I now have three rings from them and I love them equally! The quality is beautiful and when I needed help in the past with a gift my husband bought me they were very quick to reply and help. I can't wait to see what new designs come out this year! Looking forward to adding to my collection
I bought two rings. One was way too bulky for my finger so I asked to return it. They took the return with the tag still on it but only refunded half of the price. Not cool.
I absolutely love this company! Their skeleton and skull collection makes my little goth heart so happy! I now have three rings from them and I love them equally! The quality is beautiful and when I needed help in the past with a gift my husband bought me they were very quick to reply and help. I can't wait to see what new designs come out this year! Looking forward to adding to my collection
Tip for consumers:
Runs true to size
Products used:
2 rings
I absolutely loved my ring when I got it but in less than 2mo the black faded and is all gone. The ring is definitely not as stunning now. I still wear it because it doesn't turn my finger green.
My husband purchased this rose ring for me S an anniversary gift and it is absolutely beautiful. The rose gold and accent diamonds make it perfect. I've gotten many compliments already.
I previously ordered a size to small before I got married thinking it would fit but it eventually ended up being to tight. When I went back on the Vancaro website a year later the set was know longer available so I contacted customer service and they came through from me and customized me my actual wedding set in size 6 where before I had a size 5. They did a fantastic job I love my Sunflower/Daisy Wedding Set is fits perfectly.
Products used:
Sunflower/Daisy wedding ring set
I ordered a ring, due to an accident lost it. Kept searching for another to replace it. Finally contacted the company as I loved it. With out hesitation was told I could order another in a smaller size, I was so happy & wound up ordering 2, & Since there was a promotional sale got another beautiful ring as well. I tell all my friends how great the company is and will come back to order more. Thank you so much Vancaro
Tip for consumers:
Off the chart amazingly wonderful, great customer service, great quality there are not enough stars, for how happy I am.
Products used:
Jewelry
I purchased a ring from them and the electroplating is trash. I proposed to my fiancé on April 3rd and she hasn't even been wearing it for 2 months. I tried contacting them and telling them about it and they offered a 30% off coupon. Why would I want to buy something else if I'm not satisfied? I do not recommend this jeweler to anyone. Not even 2 months old and she's pregnant so obviously not doing anything that would cause this kind of wear. I am not satisfied at all...
Tip for consumers:
Don't do it.
Absolutely love My rings. I will order from Vancaro again. I literally shower, work, wash dishes and constantly wash hands with out every taking them off. I've had them for almost a year now. They are 925 silver and Absolutely exquisite.
Products used:
Ring sets
Ordered this necklace for a teacher that loves sunflowers. It arrived in a timely manner and is absolutely gorgeous.
Tip for consumers:
Read shipping times and order accordingly to avoid delays.
Products used:
Jewelry
I bought two rings. One was way too bulky for my finger so I asked to return it. They took the return with the tag still on it but only refunded half of the price. Not cool.
When I ordered my purchase I was informed signature upon delivery. Halfway thru the process I was informed there was no signature required for delivery. The whole point WAS TO get a signature due to the rough neighborhood I live in. My purchase was treated as if my order is ok to be lost!.
I won't be purchasing from them again due to this.
I paid $79 for the Skull Necklace In Black Heart Shaped With Pear Cut Garnet.
Durability: No clue yet. I will update once she gets it for Christmas.
Design: The design is awesome. Its why I paid the $79 for cubic zirconia necklace. I couldn't find the design anywhere else.
Shipping: 2-3 days for arrival
Presentation: This is where my disappoint comes from. The $79 product was in a plastic bag and they only provided a box that is for a ring. If they provided it in a necklace box or provided a necklace box for me to put it that would be fine. It currently just bunched up in a ring box. They do offer a nice gift bag but that means nothing without a necklace box.
Hi Michael,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and try to help.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
I bought my wife a necklace, earrings and rings. My wife was amazed by the beauty and quality! I'm also waiting on 2 back order items I'm looking forward to. Customer service has been amazing (Thanks Elsa) keeping me updated on items. They also emailed me to ask if I received my order the same day it arrived and if I was satisfied! Me and my wife are extremely happy. If your looking for fine quality jewelry shop here! You won't be disappointed. I Shop here with confidence and a smile!
Well done VanCaro!
Arthur
Purchased a ring for valentines day... it was lost or not shipped on time. Ordered for Christmas figured id give it to her Valentines day. Finally got here after Valentines day and the first time she wore it the gold plating started to come off... since it had been over 30 days I could not return it. Customer service has been a joke. They want me to pay them another $38 bucks and they will send out another POS ring. She found a similar ring on Amazon for $30 Do not order from Vancaro unless you want too bend over. Total joke.
Tip for consumers:
Don't buy anything from these scammers... arrived late... junk and they wont refund it.
Products used:
It was a vintage Gold Engagement ring with a black diamond total junk.. gold plating came off first time she wore it. So humiliating. customer service is a joke.
Hello,
We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver. At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color, unless some nickel is added to the coating of the product, which may keep the color for a long time, but nickel is likely to cause allergies.
Please kindly understand it's inevitable for the colored silver items, it does not belong to quality problems. How long the color lasts depends on how you wear it. Regarding this issue, we also explained it in detail on the product page. If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer.
If you need any further assistance, please feel free to contact us, we will reply to you in one working day. Thanks a lot for your understanding and time!
Elsa Regards!
Customer Service Team
service@vancaro.com
My partner and I ordered new wedding rings for each other and they were lovely. They are true to size and are very intricate. I'm excited to wear them. (I was offered a gift to write this review, but I would have left five stars anyway.)
It's beautiful but the black finish has already started coming off, I've had it for less than a week!
Hi Lonnie,
I'm sorry about this, would you please let me know the order NO. And more details about this ring, I appreciate it that you could send us an email about this. We will figure out the problem and help fix it. Thanks a lot for your understanding and time.
Vancaro service team
Email us:service@vancaro.com
Chat with us: m.me/vancarojewelry
I had never heard of Vancaro, but I trusted this site immediately after I read about how this business got started. After receiving 2 of my 3 items, I immediately loved them! This is exactly how I imagined the rings would be, but it is actually so much better than what I had thought. People have given me complements and I am definitely going to buy from Vancaro again.
I am able to find nice and unique pieces for those that I love at a good price. Anytime I need that little something special, I can always find it with Vancaro.
I ordered for the first time and bought a ring. It arrived early and fits perfectly. It looks exactly like the pictures. I'll be ordering more from this site.
Products used:
Ring
Very good customer service experience and very good quality of jewelry. I really recommend this place very nice jewelry and good quality
Products used:
Ring
I ordered my wife the ring, 2 sets of earrings and a necklace with purple roses, everything is beautiful and quality. She loves everything.
Tip for consumers:
Everything went smoothly.
Products used:
Purple rose jewelry.
I ordered three rings, and one came that was the wrong size. Vancaro customer service handled the return and everything went well. Thank you
Purchased a set of, Yours Forever, rings. Both rings were sized to small. The black started coming off mine within a week. The fake diamond fell off after 2 weeks.
I wrote to the company. You have to pay for shipping back and the tag has to be on the ring. No one wears a ring with the tag attached for 2 weeks...
I feel sorry about the problem with your item. The material of the ring is made of sterling silver, which is comparatively softer than other products made by 14K &18K gold. A slight knock on a piece of jewelry can disrupt the setting and in return cause the stone to be displaced from the original setting. Besides, as this item is the luxury style, so compared with the simple style of the ring, it's likely to have this issue as well. Please don't worry, we will try our best to help you.
If you need further help, please feel free to contact us. Thank you
My boyfriend bought me a ring from vancaro for our one year anniversary... I feel bad he spent as much as he did seeing as the ring is starting to chip away the color of the band. I have only had it for a couple weeks, kind of disappointing.
The ring came early by 2 days! It looks so amazing! Fits excellent also Thanks Vancaro!
My boyfriend ordered a engagement ring from vancaro. He had to pay extra to customize the ring to be blue which also ment we had to wait longer to receive it. Finally came in & it was the wrong color. The company won't do anything to fix their mistake. Told him since it was customized they won't take it back even though they messed up on the order. Told him to try ordering again.
Hi Debbie,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further and help to fix the problem.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Gain trust and grow your business with customer reviews.
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
Hi William,
We've sent several emails recently to try and contact you to provide you with a better solution, it would be greatly appreciated if you could check your emails.
Please understand that this is a black silver ring, and it is not the color of metal silver itself. With long-term wear, color fading is inevitable, which is a normal situation. If it wears badly, it loses the black quickly. Unless a lot of nickel is added to the ring illegally, it may make the color last longer, but this may be more prone to allergic reactions.
If you wear a black ring, try to minimize the wear on the band of the ring. Many customers report that after wearing a black ring for a few years, the black is still very good. If you mind the possibility of color fading, it is recommended that you choose an all-silver silver ring.
Thanks a lot for your understanding and time!
Vancaro service team