OutboundEngine

OutboundEngine is excellent at providing a Social Media presence; however, their content or campaigns are sub-par. In 10 months, I've had a maximum of 45 impressions on each post and four likes versus my simple un-curated stories that garnered over 200 impressions and 100 likes in less than 24 hours.

I was told a new owner took it over, it took a week for me to reach customer service. Then after giving my name they hang up. I started getting Spam subscriber a bunch of them with no names? The company could not keep me connected to FB but claimed they were posting? They don't answer emails anymore either? I'm not sure what happen but it's a WASTE of MONEY now. I was told you go into a Cube now so they don't know when someone can call you back. I called them on Monday and the recording said they were closed? It's sad, they use to be great!

Used this service for two years and spent my time learning about crm's, click funnels, and advertising. There are far more cheaper services out there and when you cancel them they hit you for a 30 day cancellation. As you know any business that charges a cancellation fee after you fulfill your contract is a predator. It's only 150 bucks, yet it is a sign of a company that charges too much and then will not let you go professionally. Stay away

First off, Outbound engine before the purchase by Elm Street had excellent customer service. Once Elm Street purchased the company, they raised our price, yet their website reflects a far lower rate. We decided to just cancel the service as we have found an alternative company to use. The company says that they will call to go over the cancellation. 7 days later no phone call. I called to get transferred to somebody directly and the person on the phone said they don't have the capability to transfer me to that department.

This company is easy and eager to sign up for. Their services are just OK. Once you've decided that you no longer want the services, you have to SPEAK with someone specific who you can NEVER contact to cancel your services. Meanwhile, they continue to siphon money from your account. Not worth the headache and irritation.

I have used Outbound Engine for a number of years; however, I am not happy with the response rate from my clients and feel it is now the time to end my membership/subscription. I have been told that they will but that I need to speak to one of their managers. They are unavailable every time I call, and then are told they will call me. So far I have waited, for over a month and am still getting billed $329.00. I am on a month-month plan and was told I could stop anytime by giving Notice.

The company will start out doing what they state but then will disappear. When you decide to cancel the person in charge of cancelling will be "out to lunch" indefinitely. Literally a couple months. Not to mention that others in your profession will be sending out the same content to some of the same people. Save your money.

I have tried calling to cancel my service with Outbound Engine's marketing due to the fact that what they promised is not what they are delivering. I have called for at least six weeks with promises to call back and never receive one! 6 weeks! Yet they charge my card like clockwork autopay! Do not recommend!

Request to cancel the service. They will bounce you to different dept. They assign you to one person and this person will not provide you any types of confirmation that you requested the cancellation. Worst service every. I email and call to cancel for last 2 months and no one will cancel your service!

I have been with OutboundEngine for more than 3 years. Things I like? I have a solid network of people that are important to my business but I don't have the time or expertise to consistently follow and stay top of mind. OutboundEngine generates new customers on Facebook and Instagram but more importantly constantly monitors my network and surfaces my highest potential leads. The top rated mobile app makes sure that I can seamlessly and quickly follow-up.

Cons: It requires some work on my end but my Account Manager walked me through the first three times of following up and I always come away with a solid opportunity when I do.

Attaching image of business card scanner which is pretty much a life saver.

Don't waste your money or time with these people and this company. They mislead you with false information. When you try to speak with someone to cancel they give you the run around and make it impossible.
I DO NOT RECOMMEND!

Outbound engine is fine if all want to do is send *******@ppy content forever. Plus I have had no contact from an account manager for 7 months. You can't unsubscribe.
If you email they tell you have to call. If you call no one is Available. I called the direct phone number on the email signature or Shawna Richard's email telling me I had to call to cancel, the recording says you can't call this number, send an email. An insider told they are swirling to bowl about to go under. It's obvious they care nothing about customer service and only want to charge your card one more month. My first call on Monday is to the state AG. Read the BBB complaints. They are all the same. Circle jerk trying to unsubscribe

Too expensive for what you get. Poor response rate. The program gives you NO result. Weak customer service. Be careful. I am paying $299 monthly for 2 emails a month... not worth it at all.

Two weeks after signing up with them I had a major life situation change that would financially strap me. I sent an email to let them know I could no longer afford the service. A "solution specialist" called me and said he could waive one month fee but if I cancelled they would charge me $2,000.00
I explained to him one month was not going to help that this would be a long term uphill situation. No sympathy what so ever. So far the posts they have made have gotten zero engagement which makes it even worse because it doesn't appear they will be helping my financial situation at all. I have learned my lesson. Never sign up with this company or any other one that has a contract. They don't care about people. Just their money.

Makes marketing so much easier! I have too many contacts to manage alone and too many projects to take on, which takes me away from my clientele. I was referred to this product by a friend who said she had used it with her small business and had a lot of success. I was hesitant at first but it has actually been so helpful. OutboundEngine helps me send out mass emails, etc. that are professional looking and don't look too cheesy. Great investment and has saved me a lot of time, effort, and even money in the sense that I can spend my hours working on other things.

I signed up for 1 year, NO RESULTS AT ALL... then I contacted Outbound Engine on several occasions to cancel this crapping service NO RESPONSE BY EMAIL OR PHONE. HOWEVER, OUTBOUND was billing me month after month for an additional 4 months after receiving cancellation. My Credit card is locked and my pitbull attorney is involved. They are crooks and will be brought to justice.

DO NOT USE THIS COMPANY! The sales rep lied about the services that they provide. She told me that they get me to the top of google searches. On my onboarding call the account representative told me that they do not offer that. I had already signed the one year contract at that point. I have since tried on multiple occasions to cancel my account, but they have told me at least 10 times that the cancellation department isn't available and will call me back. It is a scam and I will be reporting them to BBB tomorrow.

Their sales team needs a major upgrade to remove their $#*! attitudes. We are agents that get countless sales calls a day. I always take the call and listen to their initial sales pitch; don't cut them off. The last thing any of us want is one of these sales reps with an attitude because I let them know I'm not interested. This is the second time they have called me now - does the request to be added to their "Do Not Call List" even exist anymore?