Houzz Pro

We were contacted by a Houzz representative in January 2024 and promised a whole bunch of nothing. We have received a total of 24 leads, of which a handful were spam/scammers, not in our service area, not looking for a service we provide, and the rest of the "quality" leads never respond back to us. There is also no option to show the customers phone number after initial contact which is a red flag. If the leads were quality, then Houzz should have no issue giving us the customers direct contact info...I mean they are in the market for a contractor right? Houzz was also supposed to run our website on their platform, which was up for a few days, and has been inactive ever since. I have reached out out and received no call back, but they sure did reach out promptly when our payment didn't go through due to our bank account being hacked. I encourage all businesses and customers to PROCEED WITH CAUTION when dealing with Houzz. We refuse to pay for a service that we aren't receiving. Do not listen to what the representative sells you because they are very manipulative and good at it. Read the terms completely. We also were not provided with a trial period so please be sure to ask about that. Houzz is no better than most of the services out there, and we have tried many. Houzz is by far the worst. I hope this helps somebody.

Lots of system glitches, very pedestrian software made only for designers who just purchase items online, not those who do custom specifications. The worst part of this subscription is that there is ZERO customer service. When the program glitches and prevents user access or if they update their platform and it knocks settings off kilter, they are of no help and are quite rude. This has potential but they need to amend many things on program and change how they service the customer.

The first two years has been great experience working with Houz. Receiving 3 to 4 jobs leads per month. This year since January I have received only five leads.

I have had a professional profile with Houzz for over 6 years now and have received a lot of benefits from leads to the free website. My volume of leads have not always been consistent, but they're generally a better quality than more generic home-improvement lead services. When Houzz acquired Ivy I was very excited about all of the project management tools. I'm sorry to say it has been a bit of a disaster. The integration is so buggy and the tool itself is missing so many essential elements (like the ability to log project notes?), that I had to completely backtrack and drop using it almost all together. That definitely cost me time and the confidence of a few of my clients.

From a software perspective the platform seems fine. We evaluated it for use but decided not to proceed with a purchase. Unfortunately, due to an administrative oversight, we failed to cancel the free trial and have been being billed for the past 12 months for a product that we neither used, needed nor wanted. After attempting to contact the company - they refused to process any refund or cancel the subscription. So they continue to bill us. As a small business this is a non-trivial expense. Very unethical business practice.

Houzz pro has demonstrated deplorable & predatory business practices. While we respect their prerogative to adhere to every letter of their trial policy - we find their practice to be extremely unethical. After contacting them to inform them that there was an oversight in the cancellation of the subscription - they refused to stop billing us for the product, even though we never used it beyond the trial date. We are a small business and this is not a trivial expense. As a business, they certainly have the ability to practice ethically and cancel subscriptions in the cases of administrative oversight, given evidence that the product was never used beyond the trial date. Throwing their hands in the air and pointing to the policy as though they are powerless to do anything is extremely disappointing. Even if they kept the payments for the first few months of the oversight and then canceled the subscription, that would have been acceptable.

I wouldn't recommend them to anyone and would warn anyone interested in evaluating the trial to be very wary of the predatory business policies. They have no interest in providing any leniency to errors and will continue to bill you for up to 12 months after requesting a cancellation.

Quality Products, Exactly As Listed, Fast Shipping, & a Smooth Transaction. I Will Be Definitely Making Another Order! I Highly Recommend This Seller!

In March of this year I signed up for a pro subscription trial, mainly to use their design tool. I'm not a business, just a regular consumer. As soon as I did, I realized my mistake and called them to cancel. After speaking with numerous people and getting transferred (they won't let you talk with any supervisor), first they told me they couldn't find my account and then they told me I wouldn't be billed because I didn't complete the profile- this is deceiving information and I knew they were lying. I waited 24 hours, signed in and went to my account's dashboard. I found the area to cancel, selected it and received an immediate email stating my trial was cancelled. On the dashboard, it showed I had an incomplete profile, but there was one. I called them back and demanded they delete my profile as I'm not a business and demanded they scrub my credit card, threatening them with legal action if they didn't. Received a call and they told me they were working on this and it would take 2-3 days. Someone else emailed me and provided me with a case number (always ask for a case # if you're having issues). I called back one week later to confirm my credit card was gone and then received an email confirming this. I also closed out the original credit card and obtained a new one, just in case. So far, over one month has come and gone, no charges, no emails so I think we got this taken care of. If you call to speak with their customer service, demand to speak with a supervisor. The people who pick up the initial calls are idiots and will try everything to not put you in touch with a manager. We also filed a complaint with the better busiess bureau.

I am a general contractor focusing on interior design and remodeling. I purchased Houzz Pro for a few key features. They were not as intuitive as advertised and some features struggled to function properly on my iPad. I also only generated a handful of leads in a years time, most of which were not viable leads anyway. I ended up deciding to cancel my subscription, ultimately deciding I did not need the program. They wouldn't let me cancel and said I had to keep paying them for another year, only claiming this is stated in the terms and conditions (which is buried in the contract by the way). I spoke with several different people and no one would help me. So I blocked the automatic payment on my credit card. They then sent me to collections and cancelled my account anyway! They ultimately stole $300 from my small business. Check out their BBB reviews and you'll see a lot of reviews like this one. The product is less than average, but their customer service is wretched. They clearly only care about themselves and not the best interests of their clients. I highly advise all to move on to another business for contracting software and other services Houzz claims to offer.

HouzzPro offers nothing that will HELP your business to grow. It doesn't do anything special and is just a way to get your money. They offer a 30-day trial period. Immediately upon signing up, I realized is only does about 1/4 of what Quickbook does and costs over twice as much. So, I called and cancelled within 24 hours of signing up. And, of course they said they cancelled. But, charge my account 30 days later and keep charging every month. I have disputed each charge as it comes in. I have called Houzz and get someone who tells me they completely understand and see that I cancelled and they will take care of it with no more charges. And guess what? They charge again. So, do NOT under any circumstances go with HouzzPro.

This company tricks you into thinking they have a free trial and than stick you with a year membership at 100.00 a month and they refuse to let you out of it. I have used the free software for a total of 10 minutes and now they feel like they should send me to collections for non payment. I have requested that they remove me from the billing and delete my account multiple times as I have never played around with it for more than 10 minutes. They always say they will talk to the accounting department which goes nowhere. This is by far the worst experience I have had with any company. How do they justify the sneakiness and unwillingness to release people from something a person has not used. This is unethical and immoral behavior and I can't believe they feel okay with this. I guess I will now have to deal with a collections on my credit. Good job Houzz pro. Thanks for nothing. I'm getting a lawyer.

They kept charging us after we cancelled our membership so we called and to cancel it again and get our money refunded back to us that they charged us for the time after we had cancelled with them. They're customer service is horrible! The lady said she would have to refer the request to their cancellations department and they would call us as soon as they got it. I asked if I could just call the cancellations department myself and talk to them and she said that they we could not call them. So I said we could just wait for their call but it never came and we just got an email saying they wanted to set up a time to call us. We said they they could call us immediately and we told them the situation. The call came a week later and she said they had no record of my husband calling and cancelling, my husband insisted that he did and that they should not be charged after that and they fraudulently took that money from us. She said she could not cancel the membership and would have to talk to people in her department and get back to us. We'll she never did call us back. We also have disputed the charges with our bank and cancelled the card they were using to charge us. However our bank has come back and told us the company said those weren't fraudulent charges. We are going to have to fight this somehow because this company has stolen from us, lied and cheated us and we're not gonna just let them get away with this!

In the same boat as other's with this company not holding up there side of the contract and im to small to do anything about it. It has been 8 months at $544 per month and my site is still not set up and no one tat the company will help. They just keep giving me a new " success manager" and they all say the same thing " this isn't right. I will fix your site immediately." But lo and behold nobody does anything and I lose contact with everybody.

Overall the Pro app is great. However, occassionaly the app is down (both the website and the mobile app), and quite annoying I cannot respond to clients mails.

For a starting business like mine, I appreciate the integration of the tools available on Houzz Pro. I am learning the system and utilizing the people and training available to maximize their marketing, and systems available for growing my company.

Houzz Pro is a scam. There is no benefits that will help grow your client base. They charge a large amount of money for a small advertising region. There is no way to cancel you subscription and your on file card can never be removed. Currently there is over 500 complaints with the Better Business Bureau. Suggest, don't even view this website. They will find a way to constantly bill you. Very bad business practices.

WE SIGNED UP AND THE CONTRACT ONLY SAYS IN THE FINE PRINT THAT IT WILL RENEW ANNUALLY WITHOUT NOTICE. WE JUST TRIED TO CANCEL 6 DAYS AFTER THE NEW CONTRACT BEGAN AND WE ARE NOT ALLOWED. THE LEADS ARE SERIOUSLY BAD. WE KEPT PAYING IN HOPES THEY WOULD GET BETTER AND TO HAVE THE HOUZZ SERVICE BADGES. THIS IS TERRIBLE. DO NOT USE THEM.

The awareness of Houzz if VERY low in our market so we don't get many leads through Houzz Pro. We find we have to educate our prospects about Houzz when they come into the showroom. Only one lead in 5 years has resulted in a project.

We have found the Houzz Pro site frustrating to work with. The options for answers are limited and don't fit the actual scenario. We often have to settle on an answer that is not the case because the right answer isn't available. We've been told the Concierge tried to reach us by phone but there we have not gotten those calls. There's an automated email that goes out when you select Lead Quality that absolutely should not go out. I retired a lead and found out an automated email when to the prospect right away! Totally inappropriate!

I've been contacting pro support for the past 2 wells now each day. Everyday multiple things happened. They said a manager will be reaching out within an hour & they will take care of me.
Jeff Shapiro, my account manager is full of ****. He is throwing me around, giving statements he will help and send me information, call me back and try to solve my issue but nothing more then bill crap.
I highly disrespect Jeff and his team. They have done nothing but trouble to myself and my business.

BE AWARE

I started with houzz around 1 year ago.I had a call from technical people 3 month ago
They said that i owe them 300$ and i don't have card on file that was tru so even with them providing me minimum value. So i paid and requested to close the account. Next month they charged my card again so I send request to close the account It says it would be closed in about an year from now. Next month after they charged my card again. I give them call and request closing subscription again. I hope they will let me go. I'm not willing to work with this company anymore because the way they do business doesn't seem morally acceptable to me.

We signed up for the Pro ultimate program they offered in 2020. They claimed we were getting 99% of the lead coming in from an area of over 2 million. Only 26 leads presented in the year period. So in internet term that is about $150 per click. Horrible waste of money. To add injury to insult they continue to charge me each month even tough I have told them to cancel my subscription. With no response from them and no way to cancel from their system I am left paying for months. Avoid Houzz and predatory companies like them

DO NOT get into business them. It is an auto renewal contract and the Terms and Conditions are hidden in a hyperlink. If you try to cancel, you WILL be sold on keeping the contract with some "deal". Unfortunately, their service provided virtually NO LEADS and their "website" and "CRM" are terrible and weak. This was for the cost of over $15,000. The website is a landing page and not a true website. We held up our end of the contract even after going in a different direction with a different website and CRM. We emailed on 8/31/23 to cancel the subscription which was to renew on 9/29/23 and was ignored. They say in their hidden Terms and Conditions that they require a 30 day notice, we were 2 DAYS LATE and were not informed of the 30 day subscription by our customer account managers. During our 2 1/2 years with HOUZZ we were assigned 3 different customer account managers so very challenging to keep track of who is helping you. The most recent account manager never reached out to us for support or to discuss the subscription renewal. They will NOT work with you and refuse to allow you to speak to any supervisors to resolve isssues.

Despite numerous attempts to cancel our subscription, our requests were not properly addressed.

We started our cancellation process in February 2023, expressing our intention not to renew the subscription. Our requests, sent directly to our assigned Client Success Manager, were acknowledged but not processed. Instead, they continued to promote their services.

Unfortunately, the formal cancellation process which involves sending a notice to a specific email (*******@houzz.com) was never explicitly stated in our conversations. Assuming our direct emails sufficed, we were surprised when we got charged for another year in June.

Upon realization, we followed the official procedure and sent a formal notice. We requested them to reconsider the June charge as our intent to cancel was communicated repeatedly well before the renewal. However, they stated they will continue to charge us until this new year contract is over.

Our experience has been frustrating and we feel a lack of transparent communication from Houzz's side. While the platform might offer some great features, their handling of our cancellation attempts has been less than satisfactory. I'd advise potential customers to ensure they fully understand the cancellation process and keep all communication records for reference.

If you decide that you can't use their service or it is not the right fit for you... they make it impossible to cancel. Hidden contract and terms on signup, and customer service is terrible about helping you cancel. You will get put into a loop of "i'll submit a support ticket for you", "why do you need to cancel", anything to not help you cancel. I used to like browsing Houzz for products and services and purchased a few nice and pricey items from them. They certainly lost my business for life.