Outboundengine has helped me tremendously with breaking down and streamlining marketing tasks. Marketing can seem daunting at first, especially in the ever-changing digital age. However, Outboundengine has made things so simple and easy and has greatly improved my company's ability to tackle client contact and implement new outreach tactics.
I have been working with OutboundEngine for about 5 years. Prior to working with them I had no social marketing program or the time to develop one for my Insurance Agency. Using my contact list they send out professionally written information about products those contacts may own, insure, or have questions about. I get a lot of positive feedback on the quality of the content and how much people appreciate the information. It keeps my name and my agency in their mind when they are thinking insurance. The people at OutboundEngine are wonderful to work with and they will tailor a program to fit your needs.
My favorite thing about outbound engine is that it is easy to use and works for me. I feel it not only maintains social media postings but keeps in touch with my sphere. The staff is helpful and it's saved me a lot of time.
Thank you for taking the time to leave your positive feedback! Here at OBE, we strive to provide our customers with the best service possible to help them achieve their professional goals. We are glad our products help you to keep in touch with your sphere. Thank you for being a valuable customer.
Best,
The OutboundEngine Team
Although the service seemed costly at first, it has been a life saver to our business and the return on investment greatly reduced the cost. We have been able to get back in touch with numerous former clients and book significantly more services. Worth it.
We appreciate your kind feedback! We work hard to ensure that our clients are getting a high ROI and we are thrilled to see your brand using our products and services to secure more clients. Thank you for being a valued client!
Best,
The OutboundEngine Team
I think this is the best investment I have made. It keeps me on people's minds and the articles are very well written. Customer service is excellent; they are very knowledgeable and the team is able to consistently answer my questions. I'm very grateful for the additional exposure I've gotten from this company. It's genuinely helped me get more leads and keep in touch with contacts.
Thank you for such a great review! We’re glad that our products and services help you to get additional exposure.We are here to help you effortlessly connect with your target audience and impress them with top-notch content. Thank you for being a valued customer.
Best,
The OutboundEngine Team
I have been getting lots of new leads and contacts from the program. I really like all the customization that this program allows me to do, and it lets me meet my clients' personalized needs. It isn't just generic content and I get to share my input about my clients. Customer service has been excellent too; I really appreciate how on top of things they are. It shows that the company is invested in getting results for me and that they consistently check up on my account.
We appreciate your positive feedback in regards to our products! We are glad that you enjoyed the customization that it allows you to do. Here, at OBE, we strive to provide our customers with excellent customer service and get you a maximum return on your investment. Thank you for being a valued customer.
Best,
The OutboundEngine Team
I've been working with OutboundEngine for a long time, and even when I first began working with them and was just starting to get my business off the ground, they were so helpful. They made my business appear professional and pulled together while we were still figuring out a lot of moving parts, and they took a lot of the tedious marketing tasks off of the few employees' hands. Now, our business is prospering in great part thanks to them.
Thank you for taking the time to leave your positive review! We are glad that our products are helping your business image and take marketing efforts off your shoulders. Thank you for being a valued client!
Best,
The OutboundEngine Team
OutboundEngine works well and we haven't had any issues with it so far. It simplifies many tasks that we don't have the time to carry out ourselves. It's easy to use and helps me stay in touch with people.
OutboundEngine's customer service team's response time is super fast. I needed help with submitting campaign material and had a few questions about my contacts, and they responded within a day and were able to answer all my questions. Excellent customer service that stands out compared to other marketing companies I've worked with.
Thank you for your kind feedback! We are glad that you are enjoying your experience with OBE and that all your questions are answered in a timely manner. Thank you for being a valued customer.
Best,
The OutboundEngine Team
I love the customer engagement I receive and the ease of working with an automated software. The auto posting on social media and newsletters have helped me manage my time way better. The only con is the price but in the grand scheme of things it's worth it.
Thank you for your feedback! We are committed to providing the highest quality products and services to our customers. We are glad that you have been satisfied with our software and that is has helped save you time.
Best,
The OutboundEngine Team
I responded to * Message through direct messaging channels, and have yet to receive a response. I would like to update the public on that Outbound Engine are still liars and now thieves since they keep trying to charge my account for services they did not and cannot provide. If this company attempts to do business with you, run at the first sight because from the constant harassment and deception the company provides it is no wonder how they have not shut down already or been sued into oblivion.
*Personal information redacted by admin
While no company is perfect we stand behind our product and our employees and have 10,000 satisfied customers. We deliver the best price to value feature for feature in the industry with over $1200 in value for less than $300 per month. We are truly interested in hearing constructive feedback and try and remain productive in implementing changes. From the tone of this review it appears that this was not a good fit for either of us. We extend to you genuine wishes that you find a software product that best meets your specific needs.
Best,
The OutboundEngine Team
First, let me state that I am pretty sure any positive reviews left for Outbound Engine are from workers in the company, and the one-star reviews are the only authentic reviews. The way Outbound Engine handles its business is extraordinarily fraudulent and shady at best. This company will make several promises of their capabilities and features that they simply do not offer, and I can give you a list of at least a solid dozen but wouldn't want to bore you. The main take away you need to know when thinking about dealing with this company (because you are already well aware of if they have somehow found a way to sucker you as they did us) are the following points:
-The person handling your account does nothing to help with content creation and additionally lacks the skillset so can't even speak the same language about marketing techniques or design (basically just an unnecessary middle man with no value)
-Outbound Engine will not take the time to discuss your company, your niche, what makes your company different from everyone else, our your goals for your company. Instead, they craft generic emails based off the broad field you work in (ex. If you are a car wash company that specializes in your own turtle wax, they will only create general content for you based on car washes); which anyone that knows anything about marketing knows you need to make yourself stand out in the crowd, but it is impossible for them to help you with that when they don't take the time to get to know your business
-The "manager" from Outbound engine we spoke with, genuinely believes that two emails a month to your client base is more than enough to generate and keep customers anyone that has a basic understanding of marketing would know this not to be the case; there can easily be a debate on what the best number is but in reality it varies based on your customer and the fact that he refused to believe otherwise showed me how "green" this company was and that they have novice running the site.
-If you do call the company out on fraud, they will refuse to get back to you and even if you literally have not moved passed the fail of their onboarding, they will not refund your money despite lying about what they have to offer
-They refuse to give you a written contract and go solely based on a verbal agreement that they are also unable to provide a copy of to you
-This company will fight you tooth and nail to stop doing business with them and charging your card even they are the ones that lied to get your business
Additionally, if you speak to the "manager", he will consistently avoid your request for a refund and proof of contract while trying to make deals with you to keep your business, which ironically proves just how guilty they are of fraudulent activities. Outbound Engine reminds me of someone that purchased a bad car at an off-brand car lot, and the car breaks down immediately after you sign for it (haven't even left the lot), and when you ask for your money back, they first try to make it seem like you're crazy and the car is actually what they promised, but once you catch them in the lie, they offer you a reduce price but refuse to give you all your money back. They are bad business and need to be thoroughly investigated for fraud; I wish I would have believed the reviews when they preached this company was a fraud. My team and I will be filing several complaints on Outbound Engine in hopes of avoiding them from scamming anyone else.
I wanted to be able to use email and several social media channels simultaneously, but it was too much time to create content. Outbound provides good content and has easy to understand interfaces on site. I'd like a better distinction between current client marketing, and new prospect marketing; however, client marketing overall has been a success.
We are so glad that you’ve had success with our products. We aim to provide our clients with the best service possible and deliver content that your customers love. Thank you for pointing out that our products help you to have a distinction between current customer marketing and connecting with new prospects simultaneously. We appreciate you taking the time to leave your feedback.
Best,
The OutboundEngine Team
I love the automation and simplicity of this program. OutboundEngine consistently produces high-quality and professional looking work that is interesting to clients and promotes my business. Thank you OutboundEngine!
We are so glad that you are having a great experience with OBE and are enjoying our high-quality work. Our teams work tirelessly to create content that helps our clients to automate their marketing efforts. Thank you for taking the time to provide this positive review!
Best,
The OutboundEngine Team
I love this service, and it's obvious that the customer support team has been working hard on my account. The communication with Outbound Engine is great, and I really appreciate the fact that I don't need to worry about any of my marketing stuff.
We are so glad that you love our services and appreciate your positive feedback! Our teams work tirelessly making sure that your marketing efforts are automated and you get the best customer support possible. We are glad you pointed that out! Thank you for being a valued customer.
Best,
The OutboundEngine Team
OutboundEngine is helpful specifically because of the automation and the fact that my customers would only hear from me. That way, I would be sure to stay relevant in their minds. The price is the only negative comment I could have, it's more expensive than other similar solutions. However, the ease of use is exceptional.
Thank you for your review! Here at OBE, we understand that time is the most valuable resource and we make it a goal to save our client’s time by automating their marketing efforts. We strive to provide our customers with the best service possible for a competitive price. Thank you for taking the time to highlight the ease of use of our products. Please reach out to us if you need any assistant in the future.
Best,
The OutboundEngine Team
They offer very little in comparison to other marketing companies, yet they want to throw a contract that you signed with them in your face stating because of if you can't break it unless you pay them 6 months in advance for doing absolutely nothing. The customer service is horrible. They make promises to contact you back but never do so you instead have to turn around and contact them. They probably deal with this alot which is why they need a contract. Please DO NOT UTILIZE THEIR SERVICES!
All they want is your money! They lied to me over the phone. Said I could cancel with no obligation. Wrong, lie. When I went to cancel all they kept saying was that I had signed up for a year and would have to pay for half of the remaining months. Don't believe a word they say. Total Scam! (I was not allowed to give them no stars or I would have)
We can all relate to the fact that success doesn't happen overnight and you appear to be genuinely frustrated. However, we stand behind our employees and 10,000 satisfied customers. Please email us at success@outboundengine.com so we can get to the bottom of the issue and get it resolved.
Best,
The OutboundEngine Team
OBE helps me with time, efficiency, and effectiveness. I needed an organization to handle my social media because of a lack of time on my part, plus OBE has great tailored social media content. It would be helpful to have more scheduled or pre-determined calls with OE managers, especially during the initial onboarding period. However, I've really enjoyed the program and it's been a lifesaver in terms of my social media and overall online presence. I'm able to give my clients a lot more relevant content and they know I'm willing to engage with them.
Thank you so much for sharing your experience with OutboundEngine! We strive to deliver the highest quality of service and assistance to our clients to help them achieve their marketing goals. We are glad you were satisfied with our onboarding process and services overall. We appreciate your business.
Best,
The OutboundEngine Team
We signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1 year deal. After using them now for 4 months we are very unhappy with the product they offer! The content they post is not relevant and we have not gotten one lead from the service. We are stuck using them even thought the service is terrible, because we signed a 1 year contract. I would recommend going with another company.
We are sorry that our service wasn’t the right fit. While no company is perfect, we stand behind our product and our employees and have 10,000 satisfied customers. Please reach out to feedback@outboundengine.com and we will be happy to clear up any misunderstandings about our service and discuss ways to improve your results.
Best,
The OutboundEngine Team
I am very satisfied with outbound engine. The customer service is top notch, the service is easy to use, and it's easy to reach someone at OE whenever I have a question. I can let my marketing campaigns run on autopilot and all of their work is consistently excellent.
Thank you for your positive review! Here at OutboundEngine, we pride ourselves on consistently delivering excellent products and services. We are glad that your marketing campaigns successfully run on autopilot while saving your valuable time. Please let us know if you need any assistance in the future.
Best,
The OutboundEngine Team
Overview
OutboundEngine has a rating of 3.2 stars from 158 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OutboundEngine most frequently mention social media, customer service and new leads. OutboundEngine ranks 30th among Marketing sites.
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- Austin, TX, United States
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Business History
OutboundEngine was founded in 2012 in Austin, Texas as an email marketing service. In 2013 we expanded into social media marketing and welcomed the real estate, insurance and mortgage industries onto the OutboundEngine platform. Since then, we’ve raised $39 million in funding, expanded into six more industries and continued adding new features and marketing channels to the platform. Most recently, in 2018, we enabled our customers to place paid advertising campaigns via Facebook and Instagram, right from the platform they’ve already grown comfortable with.
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We are so glad that you are enjoying your experience with OBE products. Our teams work tirelessly to ensure that your marketing efforts are successful and on-track. Thank you for taking the time to post your review!
Best,
The OutboundEngine Team