business logo of Direct Unlocks

Direct UnlocksReviews 3,889

4.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+423
How would you rate Direct Unlocks?
grey star
grey star
grey star
grey star
grey star

Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,953
This company responds to reviews on average within 0 days

Instant Feedback

21,871 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Crystal B.
Unfollow Crystal B.
Share Review
Report Review

I was scared at first
September 12, 2025

I was a bit scared at first but i am so glad that I chose this company and it works in a matter of minutes

Date of experience: September 12, 2025
Hungary
1 review
0 helpful votes
Follow Zsolt K.
Unfollow Zsolt K.
Share Review
Report Review

Gyors
September 10, 2025

Gyorsan dolgoztak, határidőn bőven belül sikerült feloldani a telefont! :)

Date of experience: September 11, 2025
France
1 review
0 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

Very easy to follow and clear instructions, you do have to make two payments but once that was completed it was a very easy process they also instruct you on how to find the details you need

Date of experience: September 10, 2025
Georgia
1 review
0 helpful votes
Follow Juan G.
Unfollow Juan G.
Share Review
Report Review

Great service
September 9, 2025

100% legit I was doubting my self at first but once it said it was completed I restarted the phone and it worked

Date of experience: September 9, 2025
Jamaica
1 review
0 helpful votes
Follow Stephen P.
Unfollow Stephen P.
Share Review
Report Review

Amazing Service
September 8, 2025

I was a little worried that this site may not be legitimate but after reading some reviews I quickly realized it was. I started the unlock process on a Saturday afternoon and to my surprise, the phone was unlocked on Monday morning. Less than 48 hours later! I would really recommend this company for fast and safe unlocks.

Date of experience: September 8, 2025
Canada
1 review
0 helpful votes
Follow Henry T.
Unfollow Henry T.
Share Review
Report Review

Unlook cel
September 6, 2025

J'ai a bien été pour la commande, malheureusement même en suivant toute la procédure je n'ai pas réussi à déverrouiller le cellulaire

Date of experience: September 6, 2025
Mexico
1 review
0 helpful votes
Follow Victor C.
Unfollow Victor C.
Share Review
Report Review

Excelente
September 3, 2025
Updated review

Me gustó el servicio, muy eficientes para liberar el teléfono de cualquier compañía

Date of experience: September 3, 2025

DESBLOQUEO DE IPHONE 11
November 7, 2024
Previous review

Al principio creí que esta página era una estafa, pues al ser la primera vez en realizar este procedimiento, no estaba muy convencido, pero al final me animé y valió la pena hacerlo, hoy disfruto de mi iPhone.

Date of experience: November 7, 2024
Italy
1 review
0 helpful votes
Follow Stefano F.
Unfollow Stefano F.
Share Review
Report Review

Utile ma non efficace
September 3, 2025

È stato molto utile perchè ha riconosciuto l'errore, ma non ho risolto il problema

Date of experience: September 3, 2025
Italy
1 review
0 helpful votes
Follow Rob T.
Unfollow Rob T.
Share Review
Report Review

As a family member had upgraded their phone, they gifted their previous phone to one of my children. On adding a SIM it became immediately obvious the phone was network locked - a total oversight on my part - and needed unlocking! Directunlocks was actually one of the recommended trusted providers by ChatGPT, and so that's where I went! The process was simple and worked fine, it took about 2 working days to complete the entire process. Cheers!

Date of experience: September 2, 2025
Colombia
1 review
0 helpful votes
Follow Lina M.
Unfollow Lina M.
Share Review
Report Review

Muy rápido el desbloqueo
September 1, 2025

Excelente servicio, confiable y rápido en menos de una hora ya el teléfono estaba desbloqueado

Date of experience: September 1, 2025
GB
1 review
0 helpful votes
Follow Carl J.
Unfollow Carl J.
Share Review
Report Review

Phone All Unlocked
September 1, 2025

Get upto speed with any delays issues. Didn't read the T&Cs but that's my own mistake. Phone all unlocked and working just fine!

Date of experience: September 1, 2025
Kenya
1 review
1 helpful vote
Follow Willy K.
Unfollow Willy K.
Share Review
Report Review

The company is scam.They will take your money and no deliver the unlock codes.They will then issue useless store credit note. First the charge small fee ''eligibility check'' later you are supposed to pay Hefty fee more than usd 100 depending on your phone model. The process will show 99.99% imminent for days... mine took 80 DAY WAITING. I paid on June 10th 2025 and as am writing this today is AUGUST 31 2025 and no unlock codes received. Its very stressful. I know they will try to reply here below showing that they are Genuine. They don't have physical address. ONLINE SCAMMERS. They solicit for positive reviews which you see on sitejabber and trust pilot. BE CAREFUL WHEN SENDING YOUR HARD EARNED MONEY. They have refused to refund to my credit card andblocked me from live support

Date of experience: August 27, 2025
California
1 review
0 helpful votes
Follow Tanjanika F.
Unfollow Tanjanika F.
Share Review
Report Review

Unlocked IPhone
August 30, 2025

I had to get my iPhone 11 unlocked. I started the process a day ago. And my iPhone got unlocked today. It was a quick and easy process. I honestly didn't have any problems with the process. I'm glad that I used the site. I hope that everyone has had the same experience I did.

Date of experience: August 30, 2025
Colorado
1 review
0 helpful votes
Follow Dustin S.
Unfollow Dustin S.
Share Review
Report Review

It worked great
August 28, 2025

I was suspicious at first with the 24.99 fee and then the 106 dollar fee then get the unlocking codes. It didn't take long to get codes and it worked flawless

Date of experience: August 28, 2025
BA
1 review
0 helpful votes
Follow Mensur O.
Unfollow Mensur O.
Share Review
Report Review

Unlocking my iPhone 11 in Bosnia.
August 28, 2025

I am here on vacation in Bosnia and I didn't have my iPhone 11 unlocked. Now I do and it's great, thank you!

Date of experience: August 28, 2025
Texas
1 review
0 helpful votes
Follow Bobby G.
Unfollow Bobby G.
Share Review
Report Review

Awesome
August 26, 2025

They are bad $#*! they did an awesome job I will definitely use them again!

Date of experience: August 26, 2025
Poland
1 review
0 helpful votes
Follow Agnieszka K.
Unfollow Agnieszka K.
Share Review
Report Review

Samsung A25- szybkie odblokowanie
August 26, 2025

Kupione na pewnym portalu urządzenie zostało zablokowane za brak spłat. Tu została zdjęta blokada, bardzo szybko i mogę nomalnie korzystać z telefonu! Polecam!

Date of experience: August 15, 2025
Georgia
1 review
0 helpful votes
Follow Brandon S.
Unfollow Brandon S.
Share Review
Report Review

I recently used DirectUnlocks to unlock my iPhone 11 64GB from AT&T, and I couldn't be happier with the experience. The process was incredibly straightforward—just entered my IMEI number, selected my carrier, and paid securely through their website. Within about 18 hours, I received an email with clear instructions to complete the unlock by connecting to Wi-Fi and inserting a new SIM card. The speed was impressive, especially since I'd read horror stories about other services taking days or failing entirely. DirectUnlocks made it hassle-free, and my phone now works perfectly with a different carrier's SIM. What stood out most was the transparency and ease of use. The website clearly outlined the steps, and their order tracking feature kept me updated throughout the process. I was initially nervous about online unlocking services, given the scams out there, but DirectUnlocks' high Trustpilot ratings gave me confidence, and they delivered as promised. Their 24/7 customer support was a bonus, though I didn't need to contact them since everything went smoothly. The price was reasonable for a permanent unlock, and I appreciated that there were no hidden fees or shady upsells. Overall, I'd highly recommend DirectUnlocks to anyone needing a carrier unlock. It's rare to find a service that combines speed, reliability, and user-friendliness so well. For anyone with an AT&T-locked iPhone, this is the way to go—just make sure your device is eligible (paid off and not blacklisted). I'm thrilled to have my iPhone 11 unlocked and ready for any carrier, and I'll definitely use DirectUnlocks again if I need another phone unlocked in the future.

Date of experience: August 25, 2025
Texas
1 review
0 helpful votes
Follow Isaiah H.
Unfollow Isaiah H.
Share Review
Report Review

They did great
August 22, 2025

It was awesome even though it took longer than expected they treated me well and kept me up to date

Date of experience: August 22, 2025
GB
1 review
0 helpful votes
Follow Miss K.
Unfollow Miss K.
Share Review
Report Review

Done within a couple hours
August 22, 2025

Found you online on Google. Easy to follow process and done quickly before the weekend

Date of experience: August 22, 2025