Direct Unlocks Questions & Answers

Here’s what consumers have asked with answers from Direct Unlocks staff and previous consumers.

10 questions answered

20% answered in 1 day

Question:

Is direct unlocks a scam or a legit company? Is direct unlocks a scam or a legit company?

Answer:

We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)

By Customer Service R., on 8/9/23

See more answers (17)

Question:

How much does it cost? How much does it cost?

Answer:

$28.99 up front just to ask for an additional $63.00 on the next step. No legitimate company does this. You will be out your money with no hope of getting what you are purchasing.

By John S. on 11/20/23

See more answers (3)

Question:

What made you choose direct unlocks over similar businesses? What made you choose direct unlocks over similar businesses?

Answer:

It was the top result and seemed legitimate, but I found out that was far from the truth.

By Aaliyah C. on 1/20/24

See more answers (3)

Question:

Is it usual to have to pay more than the $19.99 usd? Is it usual to have to pay more than the $19.99 usd?

Answer:

The first time they charge me $28 and then I can they charge me $35 and then they went for one week and then they told me my phone is not eligible to unlock and then when I was in refund nobody respond

By Eliyas A. over a year old

See more answers (3)

Question:

Are these people legitimate? i have been trying to courier unlock my phone for a month now with no results. they have had 99 percent processing 4ever Are these people legitimate? i have been trying to courier unlock my phone for a month now with no results. they have had 99 percent processing 4ever

Answer:

Have you contacted support? Failing that please email reviews@directunlocks.com

By Customer Service R., on 8/6/23

See more answers (2)

Question:

Besides paying what do i need to do to have the phone unlocked from the carrier? Besides paying what do i need to do to have the phone unlocked from the carrier?

Answer:

Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.

By Customer Service R., on 8/6/23

Question:

Hi: i am new with this. when aproximately i can expect that the unit will be unlock? Hi: i am new with this. when aproximately i can expect that the unit will be unlock?

Answer:

Hi - you can use your tracking page which will give you an estimated date of unlocking.

By Customer Service R., on 8/6/23

Question:

Hi: i am new with this, why the amount i have to pay is in euros and not in usd dollars? if i have to pay 23.99 in euros what amount wil be in usd Hi: i am new with this, why the amount i have to pay is in euros and not in usd dollars? if i have to pay 23.99 in euros what amount wil be in usd

Answer:

£23.99 is approx $28.99 - but the exchange rate does fluctuate

By Customer Service R., on 8/6/23

Question:

Can you change my imei? Can you change my imei?

Answer:

Sadly not, that is an illegal practice and unethical.

By Customer Service R., on 8/6/23

Question:

Can you help me unlock this apple i phone i just bought it used need to change to verizon Can you help me unlock this apple i phone i just bought it used need to change to verizon

Answer:

USe the form on our website and remember to choose the network your phone is locked to. If you don't know you can purchase a network check.

By Customer Service R., on 8/6/23

Previous

12

Next

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Direct Unlocks?