Overview
The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Direct Unlocks did get all the information to me that I needed to unlock my phone. It did take five days in my particular case but they did sort it out in all fairness. I have knocked a star off because it cost more than it needed to. I can't complain because the correct information did come through.
Omg i thought before it was scame because they ask for more money for higher purchased, after my third payment it really work, now my phone get unlocked! Im so happy omg i almost cried... thankyou so much
I had to wait for a week and it was worth it. At first i thought it was a scam or it wasnt going to work. Oh man, i was wrong. Everything about this is the real deal. And now i can finally have data on my phone with out no problem. My sim card is unlocked and everything is running smoothly on my iphone 12.
This experience was very fast and dependable and true to its word on unlocking my iPhone 16 pro max, this company kept in touch every step of the way. Very satisfied! Thank you!
I recently became locked out of all three of my phones in a carrier switch gone arry. Direct Unlocks has saved my world by unlocking My Moto G Pure XT2163-4 It took 3 days but I am extremely satisfied.
This service was so easy and very fast I loved it they send you an email to every step and I would come to them again and recommend them to others for unlocking any device you have.
It took some time but my phone is unlocked. At first I was skeptical but after about a week the phone was unlocked and I was able to connect it for service
Trust worthy and highly
Recommended. I'm glad my phone is unlocked. The waiting timeline is lesser than I expected. Thank you very much for the service. Very much appreciated
I was skeptical at first because there are so many scammers out there. But I decided to try DirectUnlocks and I'm glad I did. They did everything they said they would do. I was wanting to go with a different carrier and knew my present carrier would not unlock my phone but DirectUnlocks saved the day. The total cost of everything is way cheaper than having to buy a new phone, just to have that one locked to a carrier. Worth every penny. I highly recommend DirectUnlocks.
Quick & reliable service, hassle free & very happy. Saw service on google search for unlocking of iPhones & was surprised by how quick & easy it was. Would recommend to anyone looking to get their phone unlocked.
At first I was skeptical, but after reading the review here, I was convinced, and wow! That was quick and precise. Even though it's a little bit costly, I think it should be dependent on the model and the age of the phone. But nonetheless I was impressed
While not instant, and there is a wait for the codes to be sent, the unlock itself was instant. This service is great and extremely helpful. This has potentially saved 100s of dollars for a new device after an international move. Ease of using codes was simple and directions were clear and easy to understand the whole way through. The unlock process was quick and easy, successful on the first attempt. The wait for codes was shorter than the original estimate, however the original estimate given was close to 12 days and the site suggests the process is instant. Wasn't expecting to have to wait multiple days, that said it only took 4 days for the codes to be sent and the service is well worth the price. Would recommend this service to anyone moving internationally or just has a locked network on their phone, before buying a new device. It could potentially save you 100s of dollars.
It takes bet longer time but it was done and I have used this sit many times it's always as expected
I've been waiting for the results of my phone for 6 months now, it's 99% 6 months ago and they still said they happy to tell me be patient. I wrote to customer service and they told me they understand my frustration. Could it be their frustration, promising something and not being able to deliver it?
I found Direct Unlocks very easy to use, I was surprised at how quickly they unlocked my new phone.
The whole procedure only took a couple of hours. I live in New Zealand I had my doubts about dealing with a company in the USA without any issues bout everything went smoothly. The price for the unlock was very expensive in New Zealand it's free.
I was pretty skeptical at first and thought I had waste a good bit of money but each day the percentage keep going up and it didn't take long and I had got a email when it got done. It so worth the money trust me, I thought I was $#*! out of luck when I went to cricket to get off their plan and they told me they didn't do that for iPhones!
Fast implementation is extremely important, thank you for your smooth operation. The full functionality of the product is a huge plus. I am very satisfied with the quality of service. I will definitely recommend your company to your friends.
This is the second time I've used the guys to unlock my phones and both times was a very easy smooth process! Will definitely use again as needed! Thanks so much!
I recently used DirectUnlocks to unlock my cellphone, and I couldn't be happier with the service. The process was extremely straightforward from the start—just enter your phone details, make the payment, and let them handle the rest. I appreciated how clearly everything was explained on their website, and the instructions were simple enough for anyone to follow. It really took the stress out of unlocking a device. What impressed me the most was the speed and reliability of the service. I could track the progress and my phone was fully unlocked much sooner than I expected. It now works perfectly with any carrier, just as promised. I highly recommend DirectUnlocks to anyone looking for a fast, affordable, easy, and trustworthy way to unlock their phone.
Needs to unlock a phone for my daughter and within 10 minutes all done! Saved us a trip into the city and paying for parking
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members