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Direct UnlocksReviews 3,864

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+421
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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,928
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21,871 reviews
California
1 review
0 helpful votes
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Servicio rápido y sencillo
August 20, 2025

La verdad quedé muy satisfecho con el servicio de DirectUnlocks. El proceso fue sencillo, solo tuve que ingresar el IMEI de mi iPhone y hacer el pago inicial. Desde el primer momento me dieron un número de seguimiento y me mantuvieron informado por correo del avance de la liberación. Lo mejor es que no tuve que instalar nada raro ni llevar el teléfono a ningún lado, todo se hace de manera remota y oficial, directamente en los servidores de Apple. En mi caso, el desbloqueo tardó menos de lo que esperaba y el resultado fue excelente: ahora mi iPhone funciona con cualquier chip sin problema. Me dio mucha confianza saber que el servicio es permanente y que no se pierde con actualizaciones. Sin duda recomiendo DirectUnlocks para quienes buscan una solución segura y confiable para liberar su equipo.

Date of experience: August 20, 2025
Florida
1 review
0 helpful votes
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Todo fue muuy rapido
August 16, 2025

En verdad quede mas que satisfecha el.tiempo de espera fue menos de lo que pensé. Son increiblemente buenos!

Date of experience: August 16, 2025
Kentucky
1 review
0 helpful votes
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Lo recomiendo 100%
August 15, 2025

El proceso fue un poco lento pero súper el resultado 100% satisfecho

Date of experience: August 15, 2025
Mexico
1 review
0 helpful votes
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Buen servicio
August 14, 2025

Las instrucciones fueron claras, facil de adquirir el código de desbloqueo y llega rapido

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
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Tony Moralez
August 14, 2025

Your on time efficient service was appreciated, very simple to use and will recommend your services Thank you

Date of experience: August 14, 2025
New York
1 review
0 helpful votes
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Great job
August 14, 2025

I was surprised how quickly they got my phones unlocked and how inexpensive it was i would recommend their service to anyone and would use them again if I needed

Date of experience: August 14, 2025
Wisconsin
1 review
0 helpful votes
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Perfect.
August 13, 2025

Everything went smooth and worked the way I wanted it to. Phone was unlocked first try.

Date of experience: August 13, 2025
GB
1 review
0 helpful votes
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I would definitely use them again
August 9, 2025

I'd never heard of Direct Unlocks or even the ability to unlock a phone online - I thought I'd have to take the phone to a dodgy-looking phone shop for a cheap unlock. But the process with DU was easy and I was kept well informed even though it took quite a bit longer than they anticipated. Cost £12 for their initial charge and a further £26 for EE's unlock fee. I would definitely recommend DU and would use them again.

Date of experience: August 8, 2025
Kentucky
1 review
0 helpful votes
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Refused to refund
August 8, 2025

I placed an order with DirectUnlocks on August 2,2025 for an iPhone 16 Plus (AT&T USA). After paying $24.99 for an "Eligibility Check", they asked for another $68 to proceed with the unlocking, yet never delivered the unlock. When I requested a refund, instead of returning my money, they issued a "credit note"—a store credit I never asked for and can't use elsewhere. This isn't an isolated incident. Multiple users have experienced the same: "Direct Unlocks is a scam… When I asked for my money back, they refused as refunds are not their policy."
On BBB, one user says: "They charged $28.99 initially… then $50.00. When it couldn't unlock, they offered only credit, not cash refund."
Another Trustpilot reviewer shared: "I paid $88.99… unlock failed, refund denied, credit note is useless."
And from Sitejabber: "The phone remained locked. The company did not refund money for work not done."
This pattern—charge twice, fail to deliver, refuse a cash refund—is classic bait-and-switch. Their Refund Policy even explicitly states that Eligibility Checks are non-refundable and refunds for Android phones not prompting for a code are only in the form of credit notes. Bottom line: I'm out nearly $93 with nothing to show for it. If you're considering this service, beware. Make sure you're comfortable accepting store credit—and even then, there's no guarantee they'll complete the service.

+2
Date of experience: August 2, 2025
Virginia
1 review
0 helpful votes
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Seamless
August 6, 2025

Though it took a while but I was patient just from reading other users review. The process was seamless and very straightforward. I would recommend this service again.

Date of experience: August 6, 2025
GB
1 review
0 helpful votes
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Very fast unlock
August 3, 2025

Very fast service, instant unlock that took less than a 10 minutes

Date of experience: August 3, 2025
GB
1 review
0 helpful votes
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Unlock phone
August 1, 2025

I'm happy. This website is very helpful to unlock the phone.

Date of experience: August 1, 2025
Florida
1 review
0 helpful votes
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Did the job
July 28, 2025

All I had to do was give them the info for the phone and they handled the rest. It did what it said it was supposed to do and now I got my phone connected to a different service provider.
Thank you guys

Date of experience: July 28, 2025
Ohio
1 review
0 helpful votes
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Love it
July 27, 2025

Very good good experience willing going back if needed love it love it

Date of experience: July 27, 2025
Florida
1 review
0 helpful votes
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Quick and easy
July 25, 2025

Lock accepted and turned around in a much quicker time that what was anticipated

Date of experience: July 25, 2025
Canada
1 review
0 helpful votes
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Efectivamente salió el Teléfono
July 25, 2025

Funciona perfecto tube inconveniente con otro servicio me dieron nota la utilize de nuevo y este si salió en menos días

Date of experience: July 25, 2025
Austria
1 review
0 helpful votes
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Schnell und problemlos A1
July 25, 2025

Lange gesucht wer gute Erfahrungen hat, dieser Entsperrdienst ist wirklich sehr gut, schnell und unkompliziert Simsperre von A1 entfernt. Kann ich nur weiter empfehlen.

Date of experience: July 25, 2025
GB
1 review
0 helpful votes
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Excellent, speedy service
July 24, 2025

I requested an unlock for my phone and within minutes I had the email to say it was possible to unlock my phone. Once I received the email which was extremely quick, I then clicked on that and my phone was unlocked. Thank you for your help and speed in sorting this for me.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Buen trabajo
July 24, 2025

Buen servicio, estuvo a tiempo todo gracias. Es fiable recomendado.

Date of experience: July 24, 2025
Illinois
1 review
0 helpful votes
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It's not a scam
July 24, 2025

You have to be patient they told me to wait 3 days and I entered every minute of the day and in the end when I thought it didn't work they unlocked my phone

Date of experience: July 24, 2025