Overview
Direct Unlocks has a rating of 4 stars from 3,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
I switched providers and AT&T gave me trouble unlocking my phone although it was paid for, but this direct unlocks helped take care of it. The only thing I didn't like is that I wasn't told that it would be over a week but eventually they took care of it.
Needed to unlock a phone for one of my grandparents, Direct unlocks contacted EE whom couldn't unlock the phone so then proceeded to contact the Huawei directly, I was estimated 10 days to receive a code but received within 2!, Fantastic service would recommend 100%
It was great, it took a while but other than that I would highly recommend it to anyone who is trying to unlock there phone or iPhone.
This company is a TOTAL SCAM - initially they say they will unlock your device for about £10, but once you pay the £10 they ask you for additional 20-30£! Then they tell you if you leave a good review they will give you £10 back, which never actually happens! ABSOLUTE SCAM - AVOID GIVING YOUR MONEY TO THESE SCAMMERS!
Hi Valentin, thanks for your feedback. I understand your frustration, and I’d like to clarify our process. Your order involved two clear steps: an Eligibility Check (£11.99) and a Standard Unlock (£26), as outlined on our checkout page. Every phone—like your Huawei Mate 20 Pro—requires these steps to ensure the unlock works correctly. I can see your unlock is now complete with code 3074293787898259. If you have any further concerns, please let me know, and I’ll be happy to help you out.
Unlocked my phone as expected. Initially gave me a longer timeframe but the next day phone was unlocked
I was excited when I found this website to help unlock my daughter's phone for a new provider. I wasn't so excited when I thought I had paid for the service and then was required to pay even more to actually get it unlocked. Then the timer said it has 23 hours left but it was actually a fee days before I received the unlock code. Customer service answered my questions quickly tho and the code did work.
Hi Brooke,
Thank you for your feedback! I'm glad to hear that our customer service was responsive and that the unlock code worked for you. I understand your concerns about the multiple payments and the timing, which can indeed be a bit confusing.
Just to clarify, the initial payment for the Eligibility Check and the subsequent payment for the Standard Unlock are both necessary steps in the process for successfully unlocking your phone, as stated during checkout. The unlock process can sometimes take a bit longer than expected, but we're committed to ensuring the delivery of your unlock codes.
If your phone is not prompting for an unlocking code with a non-Spectrum SIM, please keep in mind that you may need to consider a Remote USB unlock option.
Thank you for choosing us for your unlocking needs! We're here to assist you further if you have any more questions.
Best wishes!
The original timeframe to complete the unlock was 48hrs. My phone was ready in about 6. I was able to transfer my current service to the unlocked formerly AT&T I Phone from my android with no issues.
Sure! Here's a balanced review you can use:
Rating: (2/5)
I paid for this service to unlock my phone, and while it did eventually work, the process took way too long. The wait was frustrating, and there wasn't much communication or transparency about the delay. If you're in a hurry, I wouldn't recommend it, but if you don't mind waiting, it does seem to get the job done—just not efficiently.
Hi Natalie, thanks for your honest review. I'm really sorry to hear the process took longer than you anticipated. We work hard to meet network guidelines, but I understand the wait can be frustrating. It’s great that your iPhone 16 Pro is now unlocked, and your feedback is really helpful as we look into improving communication and speeding up our process. Let me know if there's anything else I can assist you with!
My name is Josh (aka.Tricknillogy) and I am one of googles top 10 reviewers on the Internet today, and I am here to say that direct unlocks does exactly what they say they will do.
I am highly impressed by the speed and accuracy of this internet based company, great job all who worked on getting my unlock codes.
Hi Josh, thank you so much for the amazing review! We're thrilled that you're impressed with how we handled your unlock and really appreciate you sharing your experience. Have a great day and enjoy your unlocked phone!
I would give the service a 5 star but I had to end up paying an extra 186 dollars for them to unlock the SIM card, plus it did take a while about a week and a half total to unlock, the service does work like it says but it is not quick.
Hi Kyle, thanks for the fantastic 5 stars and for sharing your experience. I understand it can be frustrating to pay for multiple components—the Eligibility Check, Standard Unlock, and Premium Service all have their specific costs, which are outlined on the checkout page before purchase. Sometimes network unlock times can take longer than expected, but I'm really glad everything worked as it should in the end. Thanks for your patience and your trust in our service!
My phone was unlocked as promised as a matter of fact it was unlocked sooner than it said it would be thank you it really works!
I recently used DirectUnlocks to unlock my phone from my carrier, and I couldn't be happier with the experience. The process was incredibly simple and straightforward—after providing my device details, I received clear instructions on what to expect. The turnaround time was impressive, and I was kept informed throughout the process, which gave me peace of mind. Their customer support was also responsive and helpful, answering any questions I had along the way.
What I appreciated most was the convenience and reliability of their service. Unlike other unlocking services that can be complicated or take too long, DirectUnlocks delivered exactly as promised in a timely manner. My phone was successfully unlocked without any hassle, allowing me to use it with my new carrier seamlessly. The whole experience was stress-free, and I would definitely use their service again in the future. I highly recommend DirectUnlocks to anyone needing a quick and easy phone unlock!
Had good service and was an easy process. Everything went smooth unlocking my phone. Definitely use again in the future
Just got my iPhone 15 unlocked, and everything works perfectly! The process was smooth, and now I can use my phone with any carrier. Highly recommend their service!
Hi Jay, I'm thrilled to hear your iPhone 15 is unlocked and working perfectly! Thanks so much for the kind words and recommendation. Enjoy the freedom of carrier options and don't hesitate to reach out if you need anything else!
I needed to unlock an old phone of mine to sell it to a friend and when I say this was easy, man was it EASY! Took less time than it said it would, very quick and efficient. I would definitely use this site again if needed. 5 stars deserved!
Last time i use iPhone unlocker i experience to much pay and the phone last time i unlocked is didnt unlocked thats why now i try its already unlocked and very fast
Got a client's phone unlocked for him he recently bought office turns out it had a previous account still on it and he was so fustrated so directunlocksvwas happy to help out got the phone unlocked yeah it took some time but nothing's never easy and worth the wait highly recommend this techs to do the job for you.
TAT stated it would take 7 days for the phone to be unlocked but much to my surprise it was less than 24 hours! I will absolutely recommend this company for anyone who needs a phone unlocked.
Hi Haley, I'm so happy to hear that your iPhone XS was unlocked in under 24 hours—it’s fantastic that our service exceeded your expectations! Thank you for your kind words and recommendation. We really appreciate it!
Well i have been tested this page but now iam glad to see tha my phone is unlock i recomended it takes alittle but yes it really works is not a scam
A great company who can be trysted to deal you professionally and rapidly with explanations along the way when I needed clarification on anything. Having used another company previously to unlock a phone, I was expecting the process to take at least 72 hours and to be much more expensive. I couldn't believe how quick the whole process took.
From time of payment to the email acknowledging that the process was complete took no more than an hour and maybe even less, but I didn't check emails for some time. I was also very happy with the price as my previous attempt to do the same thing a couple of years ago cost me £75! I would highly recommend anyone using Direct Unlocks
I didn't think it would actually work and be this convenient even after reading the reviews, but I'm here to tell yall that it really and truly works… it didn't even take as long as it said it would… now I'm able to use my phone after having it for 3 months and not knowing I could've been unlocked it on my own
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Apologies for the delay Myriam. We had to request your code from Samsung as AT&T weren't forthcoming with timely codes. Manufacturer codes always takes a little longer! I'm glad your phone is now successfully unlocked.