Overview
Direct Unlocks has a rating of 4 stars from 3,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
Instant Feedback
I waited 3 days and it still didn't work. I was pretty bummed out that I sat and waited this time thinking it was gonna be ok and it wasnt
These people really know their stuff! They got my iPhone 16 Pro Max unlocked when nobody else could. Kept me up to date every step of the way and customer service was top notch! WOULD DEFINITELY RECOMMEND TO EVERYONE!
Hi Bryon, thank you so much for your fantastic review! We’re thrilled that your iPhone 16 Pro Max was successfully unlocked and that you appreciated our updates and customer service. Your recommendation means a lot to us! Thanks again for choosing Direct Unlocks.
The service was great
Even a phone shop couldn't open the phone to any sim and use done it
Would highly recommend 👌
Top services
Hi Tanya, thanks so much for your awesome feedback! We're thrilled our service could help where even the phone shop couldn't. Enjoy your now unlocked iPhone 11 and please let us know if you need anything else. Have a great day!
It took some extra days and almost made me think I was scammed. Then I received a message with my code and it went through on the first try! THEY ARE NOT A SCAM!
Hi Jessica, thank you for your feedback! I'm really sorry about the delay, but I'm thrilled the code worked perfectly in the end. Your satisfaction means a lot to us, and we're glad you now feel reassured. Thanks for choosing Direct Unlocks!
Wanted to unlock phone and this service was great And made it easy to do. I put my information in and in 3 days they sent me a code.
I was a bit sceptical at first! But I decided to go through with the unlock.
It did take a few days and I was a little concerned but direct unlocks message me to say O2 were taking to long and they would get the code from Samsung and that would take a bit longer.
I was kept updated well through the process.
Hi Richard,
I’m so glad to hear that you decided to proceed with the unlock, and I appreciate you sharing your experience! It’s great that we were able to keep you updated throughout the process. We understand waiting can be a bit concerning, but we strive to ensure everything is handled smoothly for you.
If you have any further questions or need assistance, please let us know—I'm here to help!
Best,
Charlotte
I was a little nervous but I just held out and got an email in the middle of the night and bam, we in the game.
Hi Zion, thanks so much for sharing your experience. I'm really happy to hear that everything fell into place and that you received your email—even if it was in the middle of the night! We're here to make the process as smooth as possible, and it's great to know you’re now in the game. Enjoy your unlocked iPhone 13, and if you have any questions or need further assistance, just give us a shout. Have an awesome day!
I was a bit hesitant at the beginning thinking that the page could be a scam but I was happily surprised that is legit!
The service was really fast and while giving me the confidence that the site recognised my iPhone's model and both IMEIs. The service projected 3 days and was less than 12 hours at the end. Would recommend it with no doubt!
Thanks a lot!
Hi Elias Perdomo,
Thank you so much for your positive feedback! We're thrilled to hear that you had a fast and successful experience unlocking your iPhone 12. It's great to know our service exceeded your expectations! If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your recommendation!
Best regards!
These guys are killer use them whenever you need a phone unlocked guaranteed unless your $#*! is blacklisted then they will unlock it they will find a way they'll go around the carrier they'll go to the manufacturer they'll pull out all the stops for your money so you definitely get your money's worth please if you use insight these guys don't use any of these other fakers out there
Hi Ryan Owen,
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our chat support. It’s always our goal to provide prompt and effective assistance.
It looks like your order status is "Unlock Complete," and you have the unlock codes you need (NCK= 6036937148163864, MCK= 8271513606073026) to unlock your Galaxy S24 Ultra. If you haven’t yet, please follow the unlocking instructions provided in your email to complete the process.
If you have any further questions or need assistance, just let us know. We’re here to help!
Best regards,
Charlotte
At the begining of the process I was not sure if this site was goung to be able to unlock my old Samsung S8 from my previous carrier (Eastlink Canada), and after being asked for the 2nd payment (the fee for actually unlocking the device), I started thinking this could be a scam, and the progress bar/percentage not moving up was not helping.
However, after less than 36 hrs later I got the email with the NCK/MCK unlock codes.
I followed the very simple instructions on the email and my phone is carrier free, and currently using a Public Mobile carrier chip.
It was a very simple process. Everything was explained thoroughly. There were not a lot of steps which was great!
Carrier wouldn't unlock because I had not been with them long enough. It's not instant, but I had been trying for months. What's 4days going to hurt?
Hi Georgia, thanks for sharing your experience. I understand how frustrating delays can be, especially after a long wait. I'm glad to see your unlock is now complete, and we truly appreciate your patience throughout the process. If there's anything else you need, we're here to help!
Worked like a charm! I'm using my device with a new network. Thanks guys for your awesome service! 👍🏾
I was a little skeptical, and thought it may have been a scam because it took 4 days to get an unlock code when their site says the codes are instant. But despite the 4 day wait, it worked as direct unlocks said it would. I was unlocking an old samsung flip phone for my 79 year old father that was locked to telus canada. Once I entered the unlock code in the phone, it instantly got cell service and I made several calls right away. Thank you direct unlocks for your service, my father is very happy with his basic low tech phone.
Hi Jason,
Thank you for sharing your experience! I'm glad to hear that the unlock worked perfectly for your father's phone and that he's happy with it. I understand the initial skepticism, especially with the wait time, but I appreciate your patience. Our aim is to provide you with a reliable service, and it’s great that you were able to successfully unlock the device.
If you need any further assistance or have more phones to unlock, feel free to reach out. We're here to help!
Best regards,
Charlotte
Very happy with how quick and fast it was to unlock. I will use it again for sure
Hi Lowell, thank you so much for your kind words! I'm thrilled that you had a fast and seamless experience with your unlock. We look forward to serving you again whenever you need us. Have a great day!
I needed my Huawei phone unlocked. Tried two local stores who said they could unlock my phone, both failed. I then tried Direct Unlocks and they got the phone unlocked. Did take a little longer than expected, but was kept updated with the difficulties they encountered with EE. Would recommend Direct Unlocks with no hesitation.
Hi Geoffrey,
Thank you so much for your kind words and recommendation! We're really glad to hear that we were able to successfully unlock your Huawei P Smart Pro 2019, especially after your previous experiences. We strive to keep our customers informed throughout the process, and it's great to see that reflected in your experience.
If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Enjoy your unlocked phone!
Best,
Charlotte
Total Lies
The website is a total scam
They charge $24.95 for an "Exploratory Action" to find out if its even eligible.
They will tell you everyone is eligible and the unlock should take a couple hours at most. Usually instant.
LIES.
Then they hit you up for $54 dollars more.
Only to tell you that you gotta wait 19 days for an unlock!
Support chat, first reply within 30 minutes,
Then when they know are pissed! They now that 12 hours to respond, with the same canned answer.
Then they can't unlock the phone anyway!
And they issue you a credit only to spend on their website.
RUN RUN RUN AWAY QUICKLY
Go to DrSim they unlock phones for real.
Hi Samuel,
I’m sorry to hear you’re feeling frustrated with the unlocking process for your Motorola XT2419V. I understand that it can be really disheartening when things don’t go as expected.
Regarding your payments, the $24.99 you paid was for the Eligibility Check, and the $54 was for the Standard Unlock. This two-step process is necessary for most phones, and we outline all costs during checkout to ensure transparency. Since your status is currently "Hard-Locked," it means the network has some restrictions on your device.
I encourage you to continue with the process, as sometimes the unlocking can take longer than anticipated. Our team is here to assist you, and we appreciate your patience as we work to resolve this for you. If you have further questions, don’t hesitate to ask!
Thank you for your understanding!
Best,
Charlotte
Take a little bit longer but you works great for my iPhone 15 pro max from at&t
This my second time using direct unlocks. They will always be my go to company!
Hi Lelia, thank you so much for your kind words! It means a lot to us that you trust Direct Unlocks enough to come back for your unlock needs. We're thrilled to hear that your experience with unlocking your iPhone 15 Plus was a great one. We look forward to serving you again in the future!
The service was good, fair and timely. However, initially I was told the cost would be $28.99, then I was charged and additional $50 without being told why. Other than that It was just okay.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, I'm sorry to hear about your experience and that our support didn't meet your expectations. Our records show your unlock status as "Unlock Complete" based on your two payments: $28.99 for the Eligibility Check and $37.00 for the Standard Unlock. Please note that with the Galaxy A14 5G, if your device doesn't prompt for an unlock code, it may require a Remote USB Unlock at an additional fee. This information is outlined in our instructions and on the checkout page. If you need further help or have questions about the next steps, please let us know and we’ll be happy to assist.